RediClinic

Getting sick during the holidays is a major bummer, but it’s nice to know that there is a place to go and get quick, affordable care. My husband came down with a cold, which turned into pneumonia. Feeling lousy, he didn’t want to go to the VA and sit around for hours in a room full of other sick people, so I suggested he try the HEB RediClinic at the Alon Market. This was after a bad experience earlier in the day at the CVS walk-​in clinic on Dominion Drive, which is much closer to us. He’s glad he went back out into the cold and made the trip over to HEB.
After almost no wait time at all, he was seen by Adam Casillas, PA-​C, who took excellent care of him, diagnosed him with pneumonia and prescribed antibiotics. He even gave him a free sample inhaler for the wheezing and congestion, which is very much appreciated because those inhalers are outrageously expensive to purchase. HEB Pharmacy filled his prescription quickly, and he was back home within an hour. My husband is very, very happy with the care he received, and the friendly and helpful staff. The next time one of us gets sick and needs quick care outside of our doctor’s hours, we know exactly where to go — RediClinic at Alon Market.

I went in 10 days ago for what I thought was a sinus infection. Dr. Adam diagnosed me with an ear infection. The visit was $ 90 and he prescribed $ 215 worth of medicine. After 6 days I still was not feeling well but I still had 4 days worth of an anti biotic left. So figured I should finish the script before going back in. All that Dr. Adam is concerned with is the $ 90 visit fee. I called back asking if I could come in so he could check my ears to see if the infection was cleared up. I am still having all the symptoms I was having 10 days ago. Dr. Adam said that I had to pay the $ 90 to be seen again. All they interested in is making money not the welfare of the patient. I have had better experience with the Texas Med Clinics. I refuse to give this Dr. more of my money so he can guess at what is wrong with me, and pay him another $ 90 for 5 minutes of his time. I guess it is all about the $ 90. By the way I did use them a year ago with a different doctor and my visit went well. So the older good reviews were with a different Dr. than Dr. Adam. You may want to ask who will be treating you before you decide to use them.

Was treated for what I found out was the flu with a simple test that my own personal clinic the day before did not offer to me. Paid twice but done right. I recommend. The Doctor on duty was very polite and professional as was the desk person.

I absolutely love this Rediclinic!!! Every time I have been, there’s little to no wait inside. The parking lot is really busy though, as it’s located at the Alon Market. The staff is always attentive and friendly. Interior is small but tidy. They offer physicals, weight loss help, basic illness treatments, blood/​urine work, etc. They can’t do CT scans or X-​rays here, but will refer you to a hospital if you need it. Office visits without insurance (at least when sick) were about $ 89.00. It’s very convenient to have them email your prescription over to the HEB next door and pick it up in the pharmacy. The clinic is actually open until 8:00 PM during the week!!!

I came by exactly at opening on a Sunday morning requesting a Strep Test. The gal checking me in was efficient in helping me with my paperwork and the entire process — even being patient as well as reading certain phone numbers and various spellings from my phone as talking was painful.
The Doctor was personable, relaxed and quick.
They called in a prescription for me, gave me a ‘leave of absence’ note for work (which gave me a painful giggle) and had me take a few question survey on my way out.
A few days later, the gal who checked me in called to inquire about my status. That was a really nice touch.
I don’t however appreciate the two emails I have received requested that I complete additional surveys.
If you have insurance, the fee to be seen is your general office visit co-​pay.

I came in with a sore throat and swollen glands. I was immediately triaged and serviced. The physician was quite practical, helpful and professional. HEB pharmacy was quick to fill my prescriptions. Within an hour, I was at home recovering.

(THIS IS ABOUT THEIR BILLING METHODS but I’ll explain) Long review but read if you value your money.
Yes, 1 star! zero if I could.
I had previously visited this RediClinic in March due to flu like symptoms. They told me they took my insurance so after paying my co-​pay, I had no issues. The visit was a bit rushed and by a PA (which I have zero issues with), she was friendly and I was able to get my meds at HEB which was convenient.
Fast Forward June: I again visit due to feeling nauseous (I work w/​children so I figured it was a virus of sorts). Again they tell me my insurance is covered. Pay my co-​pay before the visit and wait to be seen. Once I’m with the PA she tells me that due to prior conditions I’ve had I should see a specialist to make sure my nausea isn’t because of a serious issue. So I basically paid my copay to get zero help. Okay, although upset, it was only 25 dollars so fine, paid and done with.
FAST FORWARD AGAIN TO FEB 2013: I get an email that my claim was adjusted (from the June visit) and that they will be charging the credit card on file for me for the remaining balance! WHAT!!! you mean for the two second visit about seeing a specialist.
After calling their headquarters and my insurance company. Might I add that the RediClinic headquarters took 3 different attempts before I got someone on the line, someone who obviously had a bad day and hates talking to people, they tell me «We Can’t help You, call your insurance company).
My insurance company tells me that they can’t understand why my claim for March was accepted but not the one for June. The insurance rep was so sweet and she tried for a good 40 mins to help me but after talking to different people herself, she said that RediClinic must be choosing to be in and out of network at different times which is why I was not billed in March but billed in Feb (7 MONTHS AFTER MY VISIT).
DON’T TRUST WHAT THEY SAY ABOUT YOUR INSURANCE BEING COVERED! NOT JUST THIS REDICLINIC BUT ANY OF THEM! Even their website currently says it takes my insurance. Instead go to other med Clinics (you know the ones) they’ve charged me more in the past but at least if I still owe them, I get a bill in the mail and not a deduction from my credit card through an email. Very unprofessional way of doing business.
I’ll gladly pay the 70 extra dollars to never use RediClinic again.

Went in for a routine test. The clinic was clean, nicely appointed, and there was no wait time. The staff and Nurse Practitioner were friendly and very knowledgable. What a great answer to todays health care crisis! Rediclinic is a must have!