PetSmart

I took my dog in for a the standard grooming package for roughly $ 30 and walked out paying nearly $ 50. The up-​charging was OUTRAGEOUS. Instead of charging the differnce b/​t a standard nail clip and nail grinding, they added it on and charged me full price. At the very least they could have taken off the money they up-​charged to condition her — which was $ 7.00. SEVEN DOLLARS??? My dog doesn’t even have long hair. I asked to speak to the manager and made sure to say the staff was nice, the dog looked good but to please make sure her staff appropriately explained the extra charging in the future. She was rude and COULD HAVE CARED LESS. For $ 50 I could have taken her to some posh doggie spa that I never would have considered to begin with. Boo to PetSmart.

I’ve been a loyal customer for over 6 yrs, I took my dog for a grooming, liked her up still smelly, nails not cut down, anal glands not done for $ 48! They said if I bring my dog back the grooming will be free. we went back I was told they’re not doing another shampoo, her allergies is not gonna help the smell, and she will only trim the nails a little, they said my dog wouldn’t let them Do her anal glands or nails, so I asked well why charge me if you didn’t do them! I spoke with the manager of pet smart and they lost yet another loyal customer!

The PetSmart grooming salon at Stone Ridge is AWESOME! All of the staff are professional and wonderful caring groomers. Chris C. grooms my 2 dogs perfectly EVERY time. I don’t trust my babies with anyone else, and I’m a veterinarian! He is kind, efficient, and my dogs love going to see him at the «spa». Keep up the great work! :)

Avoid the grooming salon!!! I have still gone to this location for other needs such as for our fish, dog toys or stuff like that but for everything else I have taken my business elsewhere. I gave them 3 chances to groom my yorkie and all 3 they shaved him like a chihuahua! Manager is not helpful I had an issue at grooming salon and when I complained was offered 20% off, I don’t need the item to be discounted I wanted the matter to be settled so it doesn’t happen again.

While I generally do not have a problem with this store, the grooming department should be avoided like the plague! I took my 165lb. Great Dane in for an appointment this morning at 10:30. When I arrived there was a woman inside checking in her two dogs. My dog cannot handle little yappy lap dogs jumping up in her face, so I waited outside the grooming department until she was finished. While I waited about 5 feet from the door another woman walked right past us in the door. No big deal I wasn’t in a rush. Two men walked in with fairly large dogs and they got behind me and waited as well. While the 3 of us and our dogs patiently waited our turn 2 more woman walked in and went right through the door without a glance in our direction. I stuck my head in the door to tell the ladies that there was a line to which they responded that it was first come first served. I was now a little pissed as there were 3 people in front of them. At this time another woman with a small dog walked between my dog and the door and her little shit of a dog started growling at my dog (the very reason why I didn’t just barge into the small check in area. I told her that there was a line and she didn’t even respond. I asked the 1 groomer who was doing the check in if she had noticed the 3 people waiting to get in and being polite about it by waiting outside with their larger dogs. She responded «No, I’m busy»!! Really, well no shit! I don’t know who were the rudest the employees or the customers. I will never return to this store and I will ensure that all my pet loving friends at least refrain from using the grooming service. The self-​entitlement of the customers and the rudeness of the staff are intolerable!

Booked a stay at the pet hotel for my furbaby. After driving 5 long hrs across Texas they rudely turned us away. Bc my vet wrote out the DAPPV vaccines and it wasn’t fully typed.(we use a mobile vet). The girls seriously ugly attitude and lack of proper communication of important information made this Sunday trip stressful and ultimately unsuccessful. I must say though, I was worned of the pet hotel girls beforehand by multiple animal family friends of ours concerning their bad attitudes and aggressive behavior. My advice, Look else where were ur leaving ur pets with loving animal lovers. Not bitches.(pun intended)

I went there with my dog to get a grooming yet he was pretty matted up. I could tell that they just didn’t want to do the work and my dog was a little nervous so they said he was aggressive he is a schnauzer.
I cut him myself and then took him back the next month for another Grobie and they seem just fine with it for some reason it was not aggressive this month the people here are just very lazy. My suggestion is to go here if your dog is in pristine shape and if not don’t waste your time or money

We have been regular clients of Banfield Pet Hospital for several years and have always been very impressed with their thoroughness and kindness. They consistently provide us with useful feedback on the health of our dogs. Take advantage of the wellness plan… it has saved us hundreds of dollars per pet each year.

getting to this place from the south side of it is a little tough. parking is plenty. didn’t think the staff was as friendly as the other locations but its fine. will be back.

Love how they love my doggies and my doggies enjoy going there. They know they are loved. :)
I love Tina, the manager but all of the employees are great to work with. They work very hard to get your pet’s needs met.
My only complaint is they get so far booked out, it’s sometimes difficult for me to book my doggies.
Great place… where your dogs are in loving hands.

I had an unexpected loooong stay in San Antonio. My two small dogs needed a bath until we got back home to their regular groomer. Petsmart was able to work me in. They came through (again) with grooming, bows (for her), a scarf (for him) and much better smelling dogs! He is 12 years old and she is 4. Each received great care. The staff at the grooming salon are top rate. I would recommend them any day!

Maybe it’s just because it’s around the corner, but this is the only place I go for my pet needs. I have been to a couple of other Pet Smarts in town, this is the cleanest, largest, & has the most friendly staff. I have a 165 lb. Great Dane who gets tons of attention from all of the pet loving staff.
My «baby» girl hates going to the groomer & will root her paws into the linoleum to keep from going back to the kennels. The staff is very understanding & lets me walk her back to get into the crate. I think this is fantastic!
The manager has been great! Went to get a big bag of food one day & they only had the smalls, he told the cashier to ring 2 up as 1 large, saving me money & an extra trip to the store. Thank you!
My only ding is… I have had some issues with my Dane’s nails getting trimmed to short or splitting after her visit. I am sure she is not an easy one to work on in this area, as she hates having her paws messed with, but I really wish more care would be taken.

We like coming to this location. We get the dogs groomed and boarded here. Staff always helpful. Clean and organized.

Love the staff here! They’re always so very nice and helpful. Love Yoko in the grooming salon, she always does such a great job. I seriously don’t know how they do it but when I take my dogs here they always smell and look great for a while, I can’t seem to replicate those results at home… and trust me, I’ve tried. Best PetSmart in San Antonio and definitely the cleanest too!

The grooming salon did a fantastic job on my Chorkie. Believe me when I say that it was no simple task. He’s barely a year old, energetic, and scared silly of the clippers. Regardless, he came home with a nice, even cut and smelled great.