Family Pet Hospital of Stone Oak

This was the first place we brought our kitty Oliver! You can’t beat the great location, beautiful facility and friendly staff! They are a very busy animal clinic but have a large staff ready and willing to help. Angie and Justin have been both knowledgeable and helpful during all of our visits. Even responding to emails after hours. You’d think our pet was theirs. You really do feel like you’re part of their family! If you’re a first time pet owner with lots of questions or if you just really love your pet, this is the place to bring them! They’ll be in great hands! The doctors are the best!

Been here waiting 32 minutes for the doctor — despite being here on time for our scheduled appointment. This happens a lot here. Also, I’m not a fan of how they try to act like car salesmen with their pitches and up selling everything.

I had done business with this clinic for several years with different animals. The doctors are VERY knowledgable and very courteous to both my pet and me. However, I recently just had a very bad experience that has cost them my business. I made an appointment several days in advance and the receptionist had clearly stated the time to me about three times. I requested time off for work for that specific time so I can make it to my appointment. However, ten minutes before I head over to the clinic for my appointment, I get a call stating that my dog will not be seen anymore because I am late. Apparently, the receptionist wrote me down 20 minutes in advance from what she had previously told me. All they could say was «well sorry». I’m extremely upset about this. I missed two hours of work for nothing, and my dog will not be able to be seen when I really needed him to be checked. The receptionist who called me to let me know my appointment was now cancelled, said that they called the day before to let me know. Granted, I don’t have their number saved on my phone, they could have at least left me a voicemail to let me know who called and for what reason (I rarely answer to unknown numbers due to spam and marketing). The way they handled this and the way they seemed to not care instantly reinforced my decision to take my business somewhere else.

We decided to adopt a stray from our neighborhood today and took him in today for a checkup. The drop in process is very easy and convenient and they do same day drop ins if you bring your pets in early enough. We picked him up before closing and spoke with Dr Stewart, who is an awesome lady. We got great customer service and our new baby boy was well taken care of. This is definitely going to be our new family vet clinic!

I recently adopted a puppy into my family. This is my first puppy and I had read all sorts of puppy books to familiarize myself with what to expect and how to properly take care of and train my dog. I had a lot of questions. I went to the Pet Hospital of Stone Oak, because I had read all the reviews and compared it to other veterinary clinics. The Pet Hospital of Stone Oak had the best reviews with one exception, if your dog needs care from a specialist, go to a specialist such as spinal injuries. The Pet Hospital of Stone Oak made me feel very welcome. Dr. Wooley took his time to answer all of my questions so I could leave knowing everything I wanted to. He took his time to also give me additional advice and tips. He was very thorough with my pup. The vet techs were super sweet with my dog. They took care of him really well. Dannielle Swann was incredibly sweet and they genuinely cared and loved my pup. I will definitely be coming back and will follow all their advice with discretion. The bill was spot on and fair. After a few months, I’ll leave another review.
People commenting poorly such as Larissa B. on March 18, 2015, are upset at the Family Pet Hospital of Stone Oak for something that is out of their hands. They had her dog’s well being in their interest, however heart failure and other serious complications are unpredictable. It is very sad her dog passed away, but it isn’t fair to blame a serious complication on the clinic. Medicine is non-​refundable; that is understandable.

To all dog owners out there… if your loving dog has back or leg issue bring to a specialist who specialized in back surgery instead of this FPH. We brought our baby Ben to this FPH at 9am on ⁵⁄₂₈ in tears because he couldnt move one of his back leg. The manager there told us since I dont have an appointment they would charge me double for emergency visit fee. I said fine. Dr Wooley suggested xray and his treatments including the «new laser treatment» that they now have since Ben has IVDD degenerated disc. My Ben had to stay there over night. I kept reading so many articles online on IVDD. The more i read the more i got worried because they all said only way to treat IVDD is surgery and must be within 24hours or else dog would paralyzed permanently. At 8:30 am on ⁵⁄₂₉ I talked with South Texas Specialist at VREC about Ben’s situation. They told me to bring Ben in asap. At 11:45am on ⁵⁄₂₉ I called Dr. Wooley at FPH to check on Ben and he said Ben got worse. When I got there to pick up Ben for surgery I found Ben got 3 legs and tail paralyzed cannot wag any more. I was shocked and wondered what they did to my dog. We left Ben at their FPH over night with only 1 leg disabled and within 36hours later we got him back with 3 paralyzed legs and disabled tail!!! FPH charged me total of almost $ 1500. I paid… then we rushed Ben over to surgeon. Surgeon took MRI and operated on Ben right away. After surgery he told us Ben got acute bruises along his spinal structute and a ruptured disc that got ruptured within the last 24hours. We were shocked because Ben was at FPH within the last 36hours before we had him over here for surgery. We wondered what FPH did to our loving Ben. We brought Ben in with one leg problem and got him out with 3 legs and tail paralyzed and $ 1500 bill. OMG!!! I wonder if any of staff at FPH tried to stand him up on his back feet or drop him or their new laser treatment rupture his disc. I am still crying every time I look at my poor baby Ben for my mistake taking him to FPH first instead of going directly to a specialist. One more thing that I don’t understand is when I took Ben out of FPH they gave him a bottle of «promote eating» and charged me knowing that I was taking Ben in for a surgery at specialist VREC. What am i supposed to do with «promote eating» while Ben been on post surgical medication for 15days. Anyway… He is recovering after surgery. It has been 11days since surgery at VREC. His Legs started to move again and tail started to flip up and down little bit although it has been only 10days after surgery. So pet owners .if you love your pets, don’t want your pet get hurt any more than he already is and want to save money go see a specialist instead or else you will have 2 sets of bills.

Very nice & knowledgable staff. You can tell they genuinely care about your animal. I took my sick pup in today & while it took about half an hour to be seen, I was out of there in about an hour. I’m a nurse & very protective over my dog & they let me watch everything they were doing (blood samples, injections, etc.) rather than take her to a mysterious room (which is also an option if you prefer that). They were upfront about the cost of care & even quoted me on future visits & treatments! Will definitely return & recommend.

What a disgrace to all good vets out there! They whole staff is unprofessional and rude! I took my English Bulldog puppy there today bc he was sick. They start rambling on about all these diff things it could be bc but couldn’t give me an answer or a treatment. So they wanted to run every test which I agree to. They say it will be a few hours and that I could come back. So I ask to pay my bill and the front desk tells me to pay when I get him. So I leave and my wife calls me to ask what they said and I tell her what they said and the price. She called them and spoke to Amber about payment plans. Amber says they don’t offer payment plans. Literally after they hang Amber from the family pet hospital calls me and tells me SINCE I CANT AFFORD THE INITIAL TREATMENT THEY CAN CUT OUT SOME OF THE MEDS AND FOODS TO GET THE BILL DOWN. I say what??? Amber says they WILL NOT TREAT MY DOG UNTIL I COME BACK AND PAY THEM FIRST. I say excuse me… I just tried to pay and you told me to pay when I pick him up. I tell her I’m confused as to why I’m getting this call. She says WELL YOUR WIFE CALLED ASKING ABOUT PAYMENT PLANS AND WE DONT DO THAT STUFF HERE! THAT I NEED TO PUT MYSELF IN THE OWNERS SHOES AND REALIZE THE COST OF EVERYTHING THEY DO AND FOR PEOPLE LIKE ME WHO ARE NOT FINANCIALLY ABLE TO PAY FOR THE SERVICES!!! I said don’t you ever speak to me like that, I never nor did my wife ever say we could not pay for our dogs treatment there! I told Amber that she needs to show some respect to the customer. SHE SAYS WELL YOUR WIFE IS ACTING LIKE YOU CANT PAY AND YOU ARE SAYING YOU CAN PAY FOR IT SO WE ARE NOT TREATING YOUR DOG UNTIL YOU PAY. By this time I lost it and told her I would be right there to get my dog and pay for the test they have completed, to not touch my dog. SHE THEN SAYS THATS FINE COME GET YOUR DOG. Never ever in my life have I ever encountered such a lack of professionalism especially from the Doctor bc she was fully aware of the conversation. So they refused to treat my dog bc my wife asked a question about payment plans… Makes me wonder and question their treatment of all of the animals that’s go there. The sad part is that I had been going there for years with another dog I had and now with my bulldog. Pretty sad to see this place go downhill.

First visit here this week with my two dogs, One of my dogs is very high maintenance. I was looking for a new vet since I just moved here last year and wasn’t happy with the one we saw here. Family Pet Hospital of Stone Oak was highly recommended by at least two people I have met. The exams were very thorough and everyone seemed to be very caring and concerned about my dogs. I look forward to a long term relationship with them.

I came here as a last resort because my other vet was closed. Truthfully I just expected it to be a high end stone oak vet! Well I’m glad I didn’t judge a book by its cover! The staff was very nice, and friendly. The dr exam was extremely thorough and they showed me problems my old vet had missed for years. I had no idea my dog was a picky eater because she had a broken tooth that appeared very old! Long story short we sedated her and removed the tooth and she is doing great and now I can’t get her to stop eating :/​! I’m switching vets!

If I could give them ZERO stars I would! I am livid right now after the treatment of both of my pets. When I first brought my dog in it was after she was diagnosed with the early stages of heart failure. They gave me hope that she would still have a longer life and even prescribed me a $ 100 bottle of pills that was supposed to make her life expectancy longer up to TWO years! She didn’t even make it through another month and then told me they wouldn’t refund me any of the bottles of pills. On top of that when I took her in because she wasn’t breathing well she stayed all day at the vet… When I got there they took forever to get me to the back to see her and say my goodbyes and I had less than 10 minutes with her before we put her to sleep…
The entire front staff is unfriendly and rude and just don’t seem to know anything either.
Well I decided to give them another chance when I adopted a new puppy and brought him in. They didn’t even look over his records at all. And they stuck me in the same room that I had put my dog to sleep in just the week before and the vet said to me «looks like you got over that quickly». I was emotional still and that made it worse. On top of that because they didn’t look over his records they charged me for a culture that was already done at the shelter. His first visit was almost $ 200 which was absurd. And they told me he had a heart murmur and the ECHO was going to be over $ 500… After I just spent several thousand on my previous dog. They were taking advantage of my emotional state. I’ve had two other vets check on him and there is NOT a heart murmur and the vaccine I originally went in for they didn’t even give it to him! THEY GAVE HIM THE WRONG VACCINE!!!
DO NOT GO TO THIS VET UNLESS YOU WANT UNFRIENDLY, RUDE PEOPLE STEALING YOUR MONEY AND TAKING ADVANTAGE OF YOU ANYWAY THEY CAN!

I have been taking my pets to Family Pet Hospital for 14 years. They have seen all of my pets, including numerous dogs, cats, ferrets, and a tortoise. They have taken us through torn ACLs, intestinal blockages, dental work, pregnancies, ear infections, and of course the more routine treatments such as vaccinations and annual exams. The vets at this practice are incredibly dedicated, and continually go above and beyond what could possibly be expected by any client. They attend several conferences annually in order to stay on top of the latest information. Dr. Woolley is one of the few vets in this area that will see exotics as well as domestic animals.
The vets take the time to thoroughly examine your pets, and answer any questions you might have. You will appreciate the extra time they take with you, and can sense immediately the genuine care they have for your pets. If you aren’t able to wait for an appointment, you have the option of dropping off your pets. That can be very handy if you have a tight schedule.
I put total trust in the vets at this hospital for all of my animals. I have had to run to them with some emergency cases, and they have always been there for me. They have done several surgeries for me, and the procedure and follow up are first class.
I would recommend this veterinary hospital to everyone!!! You will know that your pets are well cared for and treated with kindness.

I don’t usually comment on sites like Unilocal,but when I saw some of the comments regarding Family Pet Hospital with lower ratings, I felt I needed to speak up. I have been taking our animals to Family Pet Hospital for over 12 years now, and found their care and treatment of our pets to be at the highest level possible.
Dr. Michael Woolley and Dr. Carolyn Stewart are experienced Veterinarians from Texas A&M and have demonstrated their professional knowledge many times over, literally saving a few of our dogs from certain death. Dr. Woolley is extremely skilled at surgery and complex procedures and has performed abdominal surgery on 2 of our Golden Retrievers. We have also taken our cats and various small animals (when our daughters had little furry critters when they were growing up) and every one of them received great care.
The office staff is very attentive and professional, and although they are busy most of the time, make a very concerted effort to get us in and out as fast as possible. Sometimes, our pets have presented difficult problems and in those cases, we have been there a lot longer than anticipated. However, I would rather make sure that my dog or cat is treated correctly than rushed through. Although Veterinary care is generally expensive, I have always believed that Family Pet Hospital’s charges were reasonable. My opinion was reinforced when we had to take a pet down to a 24 hour Vet Clinic on I-​10; the other clinic’s charges were exorbitant.
They have earned our loyalty and trust and we will be taking our pets to Family Pet Hospital for as long as we live here in San Antonio.

I can’t brag enough about the staff here at Family Pet Hospital. They are a little expensive, but you totally get your money’s worth. The staff is friendly, caring, and attentive. Dr. Woolley is amazing and stayed overnight to perform an additional lifesaving surgery on my shih tzu in 2014, and saved my poor kitty who had a total urethral blockage. Dr. Woolley has been caring for animals for over 30 years! They are awesome and I recommend Family Pet Hospital to anyone who loves their pet!

I trusted my Pom, Cujo, to Family Pet Hospital of Stone Oak for his neuter. The staff was extremely knowledgeable and helpful. You will be informed on your pet’s progress throughout the day and are allowed to visit.
Cujo is recovering nicely! Thank you!

I took my cat boots here to be spayed and everyone was very welcoming and the doctors were very informative and answered all my questions. The majority of my conversations were with technicians before and after the procedure, but each one was very knowledgable and if they didn’t know something they found out the answer. Plus they sent me home with plenty of pain medication so my little boots was very comfortable when she came home. They are a little more expensive, but when I called around they also offer way more. I will def be back w my dog when he needs his rabies vaccine.

I took my german Shepard there because he was limping on his back leg. Dr. woolley discussed all the possibilities w me and rec X-​rays. Turns out my dog had hip dysplasia, we are now treating with laser therapy and my boy is doing much better. The wait was a little long for the exam and X-​rays, but they did offer a drop off and they would call me when he was done, but I just decided to stay. So I guess that’s on me. These guys are well worth the money !!! Id recommend them to anyone.

I had called and ask for boarding prices, sounded reasonable, so I left my dog there. (I had used them once three years ago and my dog came back really thin). I only left him there for 4nights this time– they do not allow any of your pets bedding or food bowls. I thought i’d give it a second chance. The front desk staff is not very friendly or informative. When I picked up my dog they charged me more then what they had quoted me at the time of my reservation. It was late in the day, so I called them the next day, spoke to the supv. and she told me I had misunderstood the information they gave me! Really? She refused to refund the overcharge, also my dog came back with fleas! When I mentioned it to her, she stated that there was no way he could have picked them up from there, seriously? My pet did not have fleas at the time of drop off. She also said, if he had them they would have noticed, treated him then charged me, what? They were going to charge me, for infecting my dog? I regret leaving my dog there, this place did not meet my expectations. If you care about your pet– do not board them there!

We had a bad experience here. Double checked that the dr was familiar with our dog’s medical condition, which we were told he was. Made an appointment to meet with him but when we arrived we were told he wasn’t coming in until later and the tech that we were going to see had to first «look up» her condition. Completely unacceptable. Our dog has a very serious and painful medical issue and after calling numerous vets to find the one MOST competent to treat her, we were given a bait and switch by these guys, and they scheduled us with a tech that obviously had no idea how to treat her.
In addition, on our way out (because we left without being seen because I’m not paying out of pocket to have someone look at my dog who knows LESS about her condition than I do) the office «manager» was complaining about me in the back room. I let the nice girl behind the counter know that she should inform her mgr that you can hear every word spoken in the back room, out front.
Amateur hour at this place.
And the exam room they made us wait in for 40 minutes was filthy.
What a waste of time. We will obviously never be going back.

My (and my dog’s) first vet appt. I was on the search for affordable, reliable, and close to my residence. Didn’t find spectacular reviews on any places nearby, so I gave this a try.
Great first visit! Their vaccines/​shots as well as meds pricing was very competitive compared to others that publish theirs online. The doctor was so knowledgeable and gave me excellent tips on keeping a healthy dog. She even suggested preventative measures I could perform to avoid coming in for procedures.
I noticed multiple people come in to pick up their pets from boarding, so it must be a popular spot for that service. The only downer is a typical for vets — expensive surgery costs. They presented their numbers ($$$) for the recommended procedure, but didn’t pressure me to follow through.
I would recommend anyone be welcome to try this place out without fear.