NTB-National Tire & Battery

BEWARE!
I still do not understand how it is possible to damage the radiator while changing a battery! Even though NTB damaged my vehicle to the degree that I could not drive it, NTB refused to tow it to Volkswagen for repairs – even though the new parts had to be special ordered from Volkswagen.
But, wait, it gets better: the manager at NTB told me that if I wanted Volkswagen to repair my car then I had to pay to tow it (even though I was told the night before that it would be «no problem» to have it towed), I had to pay for the repairs, pay for a rental car, AND still pay to have the battery installed by NTB! Finally, after it’s all said and done, I could ask for Corporate to reimburse me but there are no guarantees.
My other option was to allow NTB to try to fix everything and still be charged for the installation of the battery minus a rental, if I just «had to get one» since I was already supposed to be out of town for the Christmas holidays. I gave NTB the opportunity to fix my car and I am still not happy with how it drives!
And, best of all, I contacted NTB Customer Service one week ago today and was told that someone from corporate would contact me within 2 business days. Their response: Silence. Not a phone call, letter, or any communication whatsoever.

Bought new tires from NTB, purchased warranty and road hazard warranty! One of the tires blew out and had to be replaced. Although they say «replaced» for free. They actually mean they will give you a new tire, however you must pay for the installation and discard fee!!! My other vehicle had a similar issue but purchased tires from Discount tire, it was replaced for free. Cost me $ 21.00 + the warranty + the road hazard warranty. I could have bought the tire outright. Buyer beware!!!

Very good staff. Gave them a try even though I saw bad reviews on another site. The manager did all he could to give me a fair price and keep my business. Got four tires put on and great care of my Lexus. Will return. Mil discount, too.

I got a quote three months ago on some Michelin Pilot Sports, price was good (tires are horribly $$$), but I saved the printed quote & put it in my glove box (big pat on the back to myself for that). Coming back three months later the price went up $ 46/​per tire… busted out my three month old quote and they honored it! Worth a try… and SCORE!
Happy about that, but they took a while to get my tires in… told me they would be in by 4:00pm and so I showed up at… none other than 4:00pm, no tires…“they are on the way”. About 6:00pm rolls around and the dude finally shows up with my tires… better later than never, but come on…2 hours! Took about 30 minutes to get them installed and then the dude tells me, «I would get your alignment done… we don’t have the equipment to align BMWs»…seriously??? I wasn’t aware that their was some special voodoo for Beamers… bleh.
Anywho, I can’t really complain about being inconvenienced timewise, because I did save a good bundle of money since they honored the 3 month old quote.
Maybe 3.5 stars is more in order.

BAIT AND SWITCH — Beware!
In need of a new set of tires so I called NTB to check their prices. The manager who answered the phone initially provided good customer service and was eager to help. I told him the size I needed and that I was after best price, not best brand.
He quoted me $ 39.99 per tire with a total price of $ 207.99 for all 4 tires plus installation. He went on to tell me that he didn’t have them in stock but to come and provide a $ 10 deposit so he can get them for me. This particular price was quite better than the competition.
A couple hours later, we drove out to NTB to give the deposit and order the tires. When we got there, the manager who we ordered the tires from was not there and the other gentleman that were helping us said it was impossible to get that low of a price and their best price on these same tires was now $ 388. Basically, they made liars out of us and wasted our time. Why quote so low to get us in there and then jack up the prices when we get there?
Never again and won’t recommend.