North Hills Family Medicine

I have been a patient at North Hills for six years. Until recently I have been healthy. In those six years I have seen Dr. Earp once or twice, otherwise it is a PA or nurse. Dr. Earp a good doctor but I have a serious issue with the staff. Recently I went in twice in one week for spreading numbness and tingling across my body. On the second visit they ran blood work. I called two days later to get my results after I had not heard anything. When I phoned I only spoke to the receptionist who after looking at my file told me it was fine and that according to my notes on the file I would need to see a neurologist but she would have to have someone call me with a referral name. When I hadn’t heard anything again I phoned back and begged for a referral name. When I phoned the doctor the receptionist referred I was told the earliest appointment was three months away for a new patient. I relied on friends in the medical field and by the next morning had five different neurologist recommendations and now have an appointment in two weeks. This morning, six days after my blood work, I received a call from their office to let me know that my blood work was fine and that they would be sending my file onto a neurologist. I let them know that I had already found a neurologist on my own. Knowing that they had my results for four days and did nothing has sincerely angered me. I want a doctor who is proactive, not unresponsive. Our family will be finding a new family physician after this experience.

It’s taken me years to write this review. Basically, I tried to forget that this «doctor» even existed until recently when he was referred by another physician. No. I won’t be seeing Dr. Earp ever again. I don’t care if I’m on the brink of death. I’d rather die than have him responsible for my care. I was a patient of Dr. Earp’s for some time, seeing him for my ongoing medical issues. After some psych issues that left me hospitalized for the better part of 9 months, and not seeing Dr. Earp during that time, once I got better I felt it was time to visit him to catch up on my medications and get an exam. Wrong move! After explaining to Dr. Earp what I had been through over the course of the past 9 months, he left the room for a while, only to return with two SAPD officers. I was detained at North Central Baptist, handcuffed to the bed (against my will) and then transferred to Nix hospital. I was released from Nix immediately the following morning once the psychiatrist on duty realized I was not insane and had no business being in there. Once I was able to read the police report, I found it was full of lies, told by Dr. Earp to the police officers. I wouldn’t advise anyone become a patient of Dr. Earp. I wouldn’t advise that for my worst enemy. If I could give them negative stars, I would.

We’ve been in several times lately. Front desk peeps are friendly. Sometimes we are seen on time and other times, they are running late. What I really like is that the clinicians and docs are thorough, care and seem knowledgeable. Glad we chose this place

I was referred to this practice to see one of the doctors. Problem is — we haven’t seen him yet! He’s either always booked or not at the location we live near. To get in with him you have to book weeks or maybe month or so out. That’s not the kind of doctor who can provide you care when you are sick. You have to see his PA’s. I happened to like them a lot but once they took blood work of my daughter and everything came back clear — they had no other suggestions even though she was still having «jelly legs» and muscle weakness. She got admitted to the hospital and the doctor didn’t even call or ask for a follow up??? Not the kind of place you build relationships with. I would go here for a quick fix for an easy sick item. But I would not go back for more complex treatments. Being new here, we’ll try the next family practice and see if we can do better here in San Antonion/​Stone Oak area.

I have been a patient at North Hills since 2007. The practice was great until lately. The office staff is completely unprofessional. They never send over referrals, but give you the information of the doctor you need to go to. They do not read your allergies and give you medications that you are allergic to and when you try to tell them the nurse acts like you have no idea what you are talking about. When you have switched insurance and now have to have a referral for a doctor you have been seeing for years they make you come back into the office. The condition is only treated by a specialist. They also don’t listen to you when you tell them that you can only get generic medications. They either give you name brands or they check name brands only. My husband and I have switched doctors. Don’t go here unless you like to be ignored and treated like you have no idea what you are talking about.

Questioning my Unilocal review.
After my Unilocal review, I had received about 3 calls from the doctor. The times I would call back and have to navigate the difficult VM system, I decided it was due to needed labs. When I walked in the receptionist greeted me with a full mouth of bacon and eggs. Shortly afterwards the manager had me step into her office, confronting me about my Unilocal review. She actually printed it out! It was as if I was called into the principal’s office. I told her, yes in fact, I am looking for a new physician. Mentioned the fact I was called about needed labs, she had no knowledge of a phone call… the communication breakdown. Showed her the voicemail. She scurries off for a few minutes and I’m left hanging in the office. She comes back and mentions it was not about labs, rather another medication, she didn’t mention. She also mentioned I no longer need labs, told me to have a nice day. Basically their way of saying, F*** off.
1) Where was Dr. Geralde? Send in your troops to do your dirty work?
2) No effort or explanation or apologies were ever given for what happened with my wife.
3) I also got a notification of an appointment at 4:45, serious communication issues at this place.
People, steer clear of this place. Get your paperwork and exit stage left.
here’s some advice North Hills, or Dr. Geralde, if you are still wanting to keep your patients:
Learn from the review: Negative reviews offer doctors valuable feedback (no matter how poorly expressed), including feedback that patients are too afraid to tell their doctors directly. Doctors should try to overcome their emotional reactions to a negative review and think objectively whether the patient might have a point-​and if so, how the doctor will improve his/​her services.
Respond privately: If a doctor runs into an incredibly unhappy patient, it is worth trying to reach out to the patient privately. (Not all patient reviews are attributed, so this isn’t always possible). Doctors should show sincerity, sympathy and contrition. When done properly, doctors frequently can turn their worst critic into their most loyal ally.
If the negative feedback is accurate, the doctor might apologize in public and explain how he or she will going to avoid the problem in the future. Patients don’t expect doctors to be perfect, but they do expect doctors to learn from their mistakes. Owning up to a mistake helps prospective patients trust their doctors even more. Note that responding to the review at all could provide extra visibility to the review, so public silence might be a rational choice.

Horrible customer service! I really like the PA that I see but I’m changing to a new practice. The front desk is rude and unprofessional.

Actual rating is zero stars! Dr. Geralde is by far the worst doctor I have ever seen. He doesn’t listen, he interrupts and cuts you off when you’re explaining your problem, which he should listen to thoroughly, after all that is the reason you’re there! He does not refer you when a referral is needed. He has no bedside manner and it is evident that he just doesn’t give a crap!
The staff is rude and lazy. If it is 4:00 or 4:30 and you have an urgent problem, don’t bother calling to talk to the nurse bc they will literally put you on hold until they close and all go home. They do not call you back with test results when they tell you they will. I have never in my life been to a doctor or doctors office that so plainly has no interest in caring for their patients.
Please do not go to North Hills Family Medicine. This is coming from an RN who knows how patients are supposed to be treated. This doctor and staff do not care about their patients, they should not be in business.

I would not recommend this office. I went there for years, was happy at first, then one time Dr. Geralde rushed me because he had to go pick up his daughter at school. I still went back, but I am not happy with the billing. They run blood work when I specifically asked if they were covered. I went on and on about how I did not want to do anything and then get a huge bill for it. And sure enough I did. I spoke with the insurance company and they said it was billed incorrectly. They called the office and it was supposed to be resubmitted. A year later I still get this bill. Called today, and I got a completely different story.

If it was possible to give no stars, I would. Where to begin? Let’s see. First, let’s start with trying to give my father in law an MRI while he has a pacemaker. (He would essentially blow up). Then, assuming I’m at the office to refill all my meds, when I’m visibly 5 months pregnant, and there for severe allergies and asthma. Subsequently, trying to prescribe meds that are not safe for a fetus. They also tried to charge me a no show fee, when I called to cancel 3 days in advance. What else? Oh. They even screwed up faxing my OB my records. Instead of sending them to my OB, they requested my OB send them my OB records. Every interaction I’ve had with this office has been a nightmare.

Geralde took a biopsy of a rash that I have after topical treatment was not working. He told me that he was going to determine the type of rash that I have with that sample. I actually asked him if it were best that I go see a dermatologist and he told me, no, that every test that a dermatologist would perform can be done in his office, and so I trusted him. One week later, a nurse calls and tells me that my rash is benign, not cancer. I told the nurse that the biopsy was supposed to determine what type of rash it is, not whether or not the rash is cancer. I ultimately, I had to pay for a test that I did not request or agree to, and now I have a huge scar on my leg. Geralde never even replied back to me after that screw up. So I left. I found a dermatologist, and I told the dermatologist about Geralde, and the first thing he tells me is that a lot of patients, as well as doctors, aren’t fawned of Geralde. The leading complaint about Geralde how unempathetic, unemotional, and cold Geralde is. The man doesn’t know how to smile. You can sense he doesn’t necessarily give a damn about you. Geralde is very quick, does not explain diagnosis. He just prints out a bunch of papers with information, and then sends you home with them. Another issue is that because he is a holistic doctor, he tries to give you natural remedies that sometimes haven’t yet been proven to work rather than conventional medicine even if you do not want the damn natural remedy. So as of now, I am looking for a new family physician.

Unempathetic, and robotic. It’s ridiculous they won’t take new patients, especially when you’re dealing with a potential infection with an 8 day old baby.

Finding a doctor when you move to a new city is always a challenge. I am pleased to have found Dr. Earp. He’s smart and thoughtful. The practice is very well run, with plenty of staff. I also recommend Raul, the massage therapist at the practice. He doesn’t do spa massages, it is really physical therapy. He has helped lessen my neck and back pain more than anything else I have tried.

Great place! I never go to the Dr., so trying to find the right place is always a challenge. I called in at 9:30 they said they could see me at 9:45. Staff was quick and helpful. I saw Dr. Naron and he was excellent, very personable. I had a sinus infection and he wrote me a prescription for my cough and the infection. This place is very clean and ready to accept all age group’s. If you are looking for a place to get a regular check up this is the place!

I have been a patient at North Hills for quite a few years now and love them. The office staff is bright and friendly and will make sure that you are not waiting past you appointment time. At North Hills they treat their patients as valued clients/​family. I have been to some doctors that do not value the time of the patient and will make them wait for what seems like ages, but at North Hills that NEVER happens!
The doctors at North Hills also are proactive. They are licensed MDs but also tap into natural medicines as well, they would much rather keep you healthy and NOT see you as often than treat symptoms alone.
They also have an onsite Airrosti treatment center… who could ask for more? If you are looking for a great GP in the North San Antonio area, look no further… you have found one!

I got refered to Dr. Manuel S. Naron and been seeing him for about a year now. After all the Doctors I have been through, I have to say he is the best. He is so sweet and really takes the time to listen to you and address your concerns. I think I finally found my Dr. for life unless he retires.
Also have to say an A+ on his staff. I have called in a few times for Asthma and they work me in right away. I have never been turned away.