Macy’s

This Macy’s is alright. Nothing too fancy here. The customer service is alright. The sales are always good at Macy’s though! Can’t pass that up.

In comparison to the location at La Cantera, this Macy’s could definitely be organized better. There always seems to be just TONS of merchandise EVERYWHERE and sometimes it can be hard to find what you are looking for, clothes-​wise. I also feel like the Macy’s at La Cantera tends to have a better selection and is more readily accessible. However, this Macy’s has WAY MORE parking available and the sales staff, in my experience, are just as kind and helpful.
Today I went with my mom after breakfast and one of the managers was holding the door open and greeting customers as they entered and exited the store (so kind!). We weren’t looking for anything in particular. Lo and behold I stumbled upon a Holiday Shopping Miracle: Buy 1 pair of clearance shoes, get 1 pair free — SAY WHAT? I thought they only did BOGO at Payless! Even better they had a huge selection of size 5 shoes! It was fate. I quickly found several shoes I wanted to try on and with the BOGO deal, I was super jazzed about my potential savings.
Shout out to Jesse in the women’s shoe department who is completely awesome. He helped my mom and me find the shoes and sizes we wanted while serving a bunch of other customers at the same time. If that wasn’t enough, he took the time to do multiple transactions so that we could have maximum savings :).

I love this store but today i got a bad experience when doing an EVEN exchange. The two Macys employees were quick to tell me i couldnt do it unless i paid rhe difference. Then i went to another employee and she helped me out and told me to get the sweater i was exchanging, well the two clueless reps from two minutes earlier lost it and then she had to clock out. Tabetha was a HUGE help and apologized and handled this so professionally. I was impressed with how she did what i asked and was empathetic to my situation. True professional. The two that dont know what they are doing are in the mens department by the brand American Rag

We always comes to this Macy’s store because the parking is better than North Star and its not as crowded.
I wish they would work on they customer service it seems that the employees here just don’t want to help.

One of the worst Macy’s/department stores I’ve ever been to. Everything is disorganized here from the clothing racks to the layout. The children’s clothing is across from the lingerie section which are both right next to the men’s section… awkward? Juuuust a little bit! The floor with all the ladies clothing made my head want to explode with techno music blaring from the juniors section and country music blaring from the misses section. I mean really, when is the last time a regional manager took a look at this place? I would definitely recommend passing up this store and walk on down to Dillard’s for a much more pleasant experience… Unless of course, you are just into this sort of ambiance…

Went to Macy’s this morning, as they had a sale on bra’s, they had two upper racks and two lower racks with a retail of 2 for $ 19.99, come to find out it was only the upper rack. The first clerk actually was not going to take action but the manager came over and offered any on the racks for that price but also made a correction so no one else would make the same mistake. Just wanted to know that I truly appreciate that she took care of all three customers ! Thank you

Wow, this company is disorganized. The main website directed me to the Washington DC area when I tried to locate this store. After a couple more Google searches I found this location’s web page, which said the store would open at 9 today. It’s 9:45 am and I’m sitting in the parking lot like an idiot because the store isn’t open yet. Who do they think they are, Sears?

How to deal with a store clerk name Desiree and I use the word had to because she was training somebody else. She was very rude and very short thanks for ruining my day Desiree.

definitely one of the more ghetto macy’s stores i’ve been to. the service isn’t the greatest either. returned items here on a couple of occasions and the person at the counter didn’t know how to process a return either time. we were able to sort it out after the manager came by both times but expect slightly slower service. and their down escalator is kinda broken so be careful if you’re carrying stuff!