Mac Haik’s Southway Ford

This is for the quick lane. Came in yesterday after 2 for my first free oil change and the process for getting my vehicle in went fast and good and getting the oil changed took about 30 minutes. In the waiting area they have two tv’s one that was running sports and the other a movie. They have a nice coffee area with a few different varieties. I would of liked the multi point vehicle report that details how the vehicle is doing such as brakes, fluids, etc. Overall I am happy with the service.

Found my new vehicle at this place and I couldn’t be happier! I hadn’t bought a car in 10 years and I dread car shopping mainly due to dealing with salesmen and dealerships. This was the best experience I have ever had while car shopping. The whole deal was pleasant, quick and very easy to do. They made it better by offering us a great discount, lunch and a year worth of free car washes. But that was not what I liked about them. It was their attention, listening to what I wanted and the treatment. Best car shopping experience EVER! Thank you

I’ll give them 3 stars because we like our truck. But I would recommend doing business with another dealership when you want to buy. We found the truck we wanted and decided to purchase. While we were waiting for the salesman to come back to the desk, we looked online at their website and it listed our truck at $ 6,000 less than what he said it was. We double checked the stock number and brought it to their attention. They said they forgot about the sale. Really? But then they proceeded to try to deny other discounts that Ford gives and argued with us. Because of that, I went to each desk where people were waiting and told all the people to check the stock numbers online and they’d would find the would get a better price. It was a mess when we left.
Also, I told them to finance us through FMCC only as I knew it would be an automatic approval as we have very good credit overall and a great previous history with FMCC and we saved an additional $ 2500 by going through them. They ran our credit through 4 companies, which is not good for your credit. When I confronted them regarding this, they said they were trying to get us a better deal. I didn’t ask them for a better deal. They should have just done what I asked. It should be illegal to do that also.

Shopping to buy a brand new car, is usually always a fun experience. Basically, I new exactly what I wanted, either the Toyota FRS, Ford Focus ST or Honda Civic Si. When I arrived at this dealership I was greeted politely and asked what can they help me with, and I said I wanted to buy a new car. I told him what I was interested in the Focus ST and asked if he had any on the lot. He went and checked, came back and said we do have some available, but you can’t test drive it without filling out paperwork etc… I was like really?!! He said it’s just company policy because it’s an expensive car and when someone buys it they don’t want 250 miles on the car already. Now I’m no expert, but usually test drives are only 2 – 3 miles. So I don’t know what he was talking about. He said sorry, You can look at it if you want. I did take a look at it, because I wanted to see what it looked like in person, but definitely had no intentions of buying the car here if I did decide I wanted that car. Sales representative was awful. I guess because I didn’t come in with a suit on he didn’t think I had money!!! Next time maybe I’ll bring a suitcase full of cash. Oh well, after looking at the car I decided I didn’t care for the fact it was a four door anyways. However, driving it might have changed my mind. Either way we will never know since the sales representative was so rude and clearly underestimated my financial ability to purchase that car. As it turns out I purchased a brand new Civic Si a few weeks later and paid up front in cash. I wish I remembered the sales representatives name because I would like to inform Ford of this issue, but unfortunately I tossed his card that he gave me in the trash as soon as I walked out of the store. I knew I wouldn’t ever be back!

This place is great! They will always follow up on what they say, never lie to you, and make you feel like you want to come back again and again.
Bought a car here in September of 2014.
Had a piece of trim that was aupposed to be replaced before delivery. That did not happen. After multiple attempts to get the dealership to hold up its end of the bargain, I was extremely frustrated.
Fast forward to 7 months later. Yes 7 months of the runaround.
They finally tried to help, or so it would seem, when I threatened to take legal action.
So the part had been ordered and we set a day. Today.
Now after almost 2 hours of waiting for a «real quick» fix. I was told that the part was then wrong one but the right one was on the way. It should be here by 2pm. Also your vehicle is stripped down and ready for the new install. This was unfortunately not true because I had just walked to the back where lo and behold my vehicle had been parked the entire time.
As you can probably understand my patience is now wearing thin.
So if you want terrible service and complete dishonesty this is the place to buy a vehicle.

My experience was a great one! I had a very helpful Sales Manager, Gary King, assist me with every step of the way. He didn’t push his opinions or likings on me, which I appreciated. I knew what I wanted and he helped me get what I wanted. I will definitely be using him again: D

Ugh!
While I can’t speak to their service department, If you’re in the market for any kind of car, I highly recommend you avoid this sleaze festival.
I came in wanting to see a specific used luxury car they were advertising on their site and was immediately given the bait and switch; before I even saw the car this guy was trying to sell me a new Ford. I had to say I wasn’t interested three different ways before he switched to the topic of financing. On what? No, I’m not giving you my bank’s interest rate before I see the car.
So I see the car. Which is in NO WAY anything like the pictures posted online. Not even close. Clearly some nouveau rich soccer mom destroyed what used to be a beautiful car and it was completely trashed inside and out. Come to think of it, she literally turned it in with her trash still inside. And they showed it to me in this condition!
Then the sales guy revisited the bait and switch (which I’m convinced was the sole purpose of the filthy high-​end car I just saw)…
I had previously stated the three makes I was looking for (sorry, none of them Ford) and my price range. I restated that and said I would be happy to look at inventory that met that criteria. When he came back 10 minutes later he had keys and asked if I was ready. «What are we going to see?», I asked. Naturally, he didn’t have an answer. Apparently he thought it would be ok to drive me around the huge lot randomly and probably try to sell me a new Ford again.
At that point I firmly but respectfully declined. I knew what I wanted but he didn’t even try to look up any inventory for me. Totally not respectful of my needs or my time. When I revisited the issue about the pictures they posted online not matching the car I saw he dismissed it saying they do that if the car isn’t ready to show. Ummm, what!!!
Even after that completely pathetic sales experience, he tried to give me his card, which I also declined – I won’t do business with a-​holes like this, even if I wanted a Ford (which I don’t).

Kai at ford is amazing! My vehicle was fixed in Chicago but they messed up and didn’t do it right. Kai & the team at this dealer was amazing! They got my car fixed and back on the road to chicago. Thanks for their patience & good workmanship.

Jose Ortiz carefully looked at my specifications and exceeded my expectations. His boss also helped me make the decision by offering the Integrated Trailer Brake Connection that was missed earlier. The Crew Cab, full liner, XL package and end of year discounts cinched it!