Lowe’s

HOrrible customer service! I went to this store, got a store credit for $ 182, for a refund merchandise, 10 minutes later, try to make a purchase and realized i lost the card they gave me, i go to customer service, i started looking for it everywhere in the store, by myself because nobody in customer service even bother helping me out to look for it, or maybe looking at the cameras to see where it fell; they said nothing can be done, even though they have to scan the card to apply the credit, how absurd, they couldn’t cancel the card, they told me to call customer service, by the way, they gave me a gift card customer service number to check my balance, which obviously i didn’t need since i didn’t have the card, call the store manager, which by the way he called him self the «store manager» but he wasn’t, it was the assistant, super rude his name was Victor, he then transfer me to somebody that give me the same phone number they had given me before, at this point i am thinking either they are not trained correctly to help their clients or they are being plain ignorant, and lazy. I called customer service, the 1 – 800 number, they tell me they will take care of it, i sent them an email with the receipt, 4 days later another guy called me, his name was Trevino, called me and tell me that there’s nothing they can do because customer service was going to contact me directly, ok, waited 3 days, called customer service, they tell me that the store closed my case, that they can’t do anything about it, that the store it’s the only one that can help me with that, but they are basically do me a favor a contact the manager again, (a favor), today i received a phone call from the manager Steve Theis, he said he would look into it, called me back again, he said he saw me putting the card on my pocket (really i already knew this, it fell when i got my wallet out), that he couldnt cancel the store credit cause i didn’t have the card, obviously i don’t have the CARD, why am i calling everywhere?, i asked him to check if he could see other view of me in the store camera, and with all the cameras in there, you may think that he can at least see where it fell, but he said that the places i walked around couldn’t see me, really? how incompetent, he couldn’t look into that basically! i can hear how voice and i can tell he was trying to get rid of me, i am just in shock to even hear him say since you are a great customer i can give you a good deal when you buy from us again, what makes them think i will go back there again, with that horrible customer service. I can’t believe not too long ago i spend more than $ 15,000 for my home, (by the way, they got all my order messed up on that occasion and i still went back to purchase from them, should’ve have stop right there) and i still got treated like the were doing me a favor, very sad they have the worst customer service, untrained, incompetent and careless people working there. I know for sure that if they wanted to help me they would have done it, but their lack of empathy and interest on helping customer didn’t let them. I will, for sure make a complaint with corporate office about this store and how poorly they handle my case.

Bought our live Christmas tree here this year. No problems. We come here all the time along with the Lowe’s on I-​10 and Callaghan. The staff seems to be pretty friendly here, I have not had an issue every time I come I in. My parents are retired military so they enjoy coming to Lowe’s instead of Home Depot. Plus it’s a lot closer to home. The Lowe’s seems to be pretty stocked and cleaned as well. Again, I never have issues with this Lowes ever. Happy holidays Y’all! =)

Has everything a hardware store should… PLUS…iPhone cases??? LOL
Be sure and look for the Clearance plant racks hidden in the outside garden section… waaaay in the back near the rocks n’ gravel. You will find slightly wilted (just add water) plants for 50% –90% off.

Clean store and sales personnel in appliance department are very helpful when not busy. If busy, then expect to be ignored until done with other customer instead of an «I’ll be right with you.»
I bought a washer and dryer delivery date set for Sunday and got a call on Saturday telling us dryer is not available for another two weeks. Sunday has come and gone no delivery of washer, no call for update, even went to store where customer service told me to hurry home because delivery guy was on the way. Told me they didn’t have my correct contact information even though they called me the day before at home, not even good liars at Lowes. While at store, noticed that dryer in appliance department was gone so called customer service to make sure not delivering the floor model needless to say no washer or dryer was ever delivered nor was a new delivery date ever confirmed.
Absolutely poorly handled, now deciding whether to cancel the whole deal all together. Wasted a whole Sunday waiting around for a delivery guy that never showed up, missed church, errands, and now an unplanned visit to the laundromat. Wish there commercials matched what actually happens. They talk the talk but they don’t walk the walk. I would have given up my Veteran discount at this point just to get my appliances on time.

It can be hard from time to time to get help at Lowe’s. I was there today and was asked to help on almost every isle. Great customer service today.
Already has a lot a Christmas stuff up. Looks like more than last year.

I am really trying to ‘like’ Lowe’s as it is a bit more convenient than their competitor. Had some rather simple items to find and asked 3 different employees about where to find the items. Not one offered to show me as done at their competitor, that might be ok if they sent me to the correct aisle the first time. Also, one employee that did actually help me seemed as confused as I was in finding the correct size bolts. Customer service seems to not be very important to this Lowe’s. My experience is much better at HD.

I had an appt. for 9:30am for a window installation inquiry and quote. Vincent Kelly left his business card on my door and I noticed when I arrived at 9:15 that he had already left my home. Odd considering the appt. time on the card read «9:00−9:30». I called him and he said he would turn around and return to my home.
While here, Vincent broke part of our window blinds while using his measuring tape. He explained that «the sun can really bake the parts and then they easily break». Ok, no problem, as long as he could get the part back on. He couldn’t. Ok, no problem, as long as Lowes carries the part and he provides the part gratis — as he promised — and even better if he delivers it back to my home. This was offered after I laughed at the idea of adding another errand to my day.
Vincent later called to let me know the estimate and to inform me that Lowes does not carry the part that I need, but recommended a place to try. I actually laughed out loud. Later in the day, I stopped by a blinds place — they didn’t have the part. Later in the week, I went out to buy double sided adhesive. While trying to fix it, it fell — and a part busted off — which then required super glue.
Now, its rigged to the wall and looks like trash. Last week, when Home Depot came over, the gentleman provided me a brochure, examples of windows, a demonstration of double paned glass with a heat lamp.
With Lowes, I didn’t get any of that and they broke my stuff. Did I mention we are planning on spending upwards of SEVEN THOUSAND DOLLARS on this project? Not only will they not be the contractor for our windows but I will make sure to avoid their store when I need anything home related in the future.

Been upgrading, repairing, and improving our home with purchases from Lowe’s since 2005. Can’t tell you how many visits we’ve made here, but we’re regulars. Conveniently located with tons of parking. Store is spacious and well laid out. Staff are helpful, although sometimes you have to hunt them down. Prices are competitive. Products are good quality. Wonderful 10% military discount. What’s not to like?

I like this lowes like every home improvement stores they are very helpful. A couple people have stood out to us 1 is Justin from the paint department very helpful with matching paint & honest ! And second is carol saw her 1 day and she talked us into buying 2 rugs on clearance. Thanks guys ;)

Maybe I have really high standards of customer service. But when I got my first job as a fitting room checker at Macy’s, I was instructed, when a customer asked where something was, to walk with them to the location they need, whether it was the restroom, the sale rack, the fitting room, or a specific item. You don’t just point and say «over there».
I asked one guy if, as I read online, they could cut a piece of wood to size. He said «I don’t have a saw.» Need I point out the absurdity of such a statement being said in a hardware store? I asked, «is there nothing in this store that can cut a ¼″ thick piece of wood?» He shook his head. Its something I’m thinking about writing to corporate about. Is there really no way to pull something from inventory so it can be used to further the store’s advertised, in-​store services? He then said he had something just a little bit bigger than I was looking for (I’m making a chalkboard/​bulletin board and bigger is actually fine), and he pointed down the aisle. I walked down, and I’m sorry, but I’m a girl, so this is the first time I’ve ever had to pay for wood, and I don’t understand how these stores are organized, so I yelled back, «where?» And he got more descriptive, and I found it. He told me to ask if I needed anything else. So I asked him where to find the cork tiles (which, again, I found on
and had the item number for – and the website is linked to the specific store so you know what they have before you go). He told me they did not have cork tiles, but if they did, maybe it would be in flooring. He didn’t even try.
I went to flooring. The guys said cork tiles were «over there,» in another department. The fat one stayed seated and said «they’re on aisle 29 or 30. I think 30, on the left hand side. But if not, they’re on 29.» The able-​bodied one stood there. I went over there and found cork tiles on aisle 29.
Later, a woman asked me if I needed help. I said, «Only if you’re actually going to help me, instead of just pointing somewhere.» She looked and acted put out that I would actually need help finding small things in a gigantic store. I know it wasn’t a super friendly comment, but my tone was innocent (I know how to do that), and the girl with the hot pink wings on her sneakers and a pink leopard print bag is not the kind of girl you see in a hardware store and say, «oh, yeah, she’s got this.» I need HELP.
I went to whole foods afterwards to get my groceries. Another customer was looking for a specific product and the clerk walked her to the product, grabbed it from the shelf, and handed it to her. That, my friends, is how you do it.
I was going to give them two stars, but I went back and read my review and decided they didn’t need my charity.

My favorite Lowe’s, but not my daughter’s. Probably because she thinks we stop there too many times after I pick her up from school, one exit away on 1604.
This store is usually pretty clean and the plant selection is very good. Just got some great deals on cyclamen this week.
I have also used their special order services for a glass shower surround and vanity tops and they had better prices that the «orange» place.