Legend Kia Service

Best service department I’ve been in a long time. Professional and honest people. I’ll recommend this dealership for all vehicle needs and will bring my car back every time.

I went in this past weekend without an appointment. Though I did get there before their 2pm cut off time, they were backed up from having accepted so many walk-​ins on top of their appointments. I asked the team leader if my car had any chance of being serviced. He politely told me «no» and after seeing the line of cars outside, I really couldn’t be mad. Also, I didn’t have an appointment. After maybe 10 minutes of going back and forth with the female team member who was patiently helping me figure out a convenient time to return (next available Saturday appointment was Jan. 24) the team leader extended his hand and asked me for my keys. I was so grateful. My scheduled maintenance was overdue and I really didn’t want to go another 2 weeks without having it performed. Needless to say, I experienced excellent customer service! I’m sure it helped that I was also polite. They certainly didn’t have to service my car but they did and that made my day!

I love Kia, I think they make awesome vehicles, I love my 2011 Kia Forte, but, I don’t like Legend Kia’s service department.
I called to get info on an alignment for my 2011 Forte and the girl took my name and phone number down so she could get more info (weird) and call me later. Well that never happened, days passed, no call.
Then about a month later, the 100+ degree heat finally killed the OEM battery on my car. I called to see if I could get a price on another one, again, put on hold, told me that they would call me back once they confirm inventory availability and cost, etc…
The customer service is just bad at this location.
I did, however, go to Ancira Kia, much further from Alamo Heights, but I received excellent customer service. They took me to Enterprise Rent-​A-​Car so I could get a car while my car was being aligned.
The battery purchse took less than 10 minutes, I was in and out wiht my KIA OEM battery.