LA Fitness

This entire gym is one huge sales pitch to force you into signing up for the personal training. Even if you do not want it. I felt as if I was being forced into signing up for a trainer when I did not need one. I like the gym, but it is ridiculous that I was not simply allowed to join the gym without an hour and a half long sales pitch for a trainer. I was forced into the contact with a trainer and it was not clear I be stuck with it. LA Fitness was has originally breached the contract first when I was misled about the personal trainer sessions/​flexibility of the sessions/​how long I would be trapped in this contract. I can either break this contract and pay nearly $ 900 or keep paying around $ 160 a month for30 minute training sessions I do not even want. I was shamed into the amount of money I spend on food in order to make me feel like a bad person for the fact I don’t see it necessary to purchase a trainer and it seemed as if the staff would not take no for an answer just to get his commission.
The trainers have horrible schedules (only around 3 trainers at this entire gym) along with the entire gym’s classes which I highly doubt work for most people who have normal 9 – 5 jobs. I could just be very picky about the classes I would like to participate it, however I will not be returning to this location ever. I will be going down the road instead since they have classes that I will like more.

The gym is nothing fancy, but in my opinion, it is everything a gym should be. There is plenty of equipment, it is always immaculately clean and in excellent working condition, and the trainers are friendly and knowledgeable but they don’t harass you constantly to buy training sessions or follow you around offering unsolicited advice. The kids club hours are a little restricted, BUT the staff in the kid’s club is so wonderful that it more than makes up for the shorter hours. I love the gym itself, but the staff really makes it a five star experience.

I worked out at L.A. Fitness for nearly 8 months and can say it was a nice change to hop over to Golds Gym. The staff was nice and always greeted me but I disliked the fact that they didn’t offer WiFi as the Gold’s Gym down the street did soooooooooo when a Gold’s Gym started construction on Bulverde I knew it was a matter of time before I was gone. While the cardio equipment did have cable, the 8 or so boring channels they offered just didn’t make the mark, I can only watch CNN and HGTV before boredom sets in. I was tired of blowing through my Data plan and the ability to surf the net and use Pandora on Golds Gym WiFi made me count the days down until the construction was complete .
The equipment was very nice but sadly the sweat left behind from other nasty gym rats made it disgusting to work out on. On occasion I witnessed a patron cart in his own cleaning supplies to wipe the equipment clean, and towards my last month, the gym finally hired staff to clean the restrooms and equipment. As for the Gym Assessment that they offer aka a sad attempt to get slightly unfit or patrons striving for help an extremely expensive personal trainer What a Joke!
During my assessment my trainer disregarded my questions about getting Abdominal routines and quickly showed me workouts I didn’t ask for and added more weight to my machine to show me how weak I was. It was laughable to see the many patrons walking around with little books recording their progress as I now knew the cost it took to acquire them.
But on a positive note, the gym is conveniently located near my home and church; is offered at a decent price but without the WiFi not worth my patronage.
Now off to the Gym. That is Gold’s Gym…

The gym portion of the contract is great, they have everything I want. I’d definitely advise against using the personal training though. When I signed up the «trainer» that did my fitness check turned out to not even be a trainer and then if you end up not liking your sessions you can’t get a refund for the unused sessions. Not to mention the trainer I liked training with was let go so when I showed up for a session I had a new trainer without notice. Just wasn’t happy with the personal training side at all.

Everything was clear and I am completely happy. Got the corporate account and now I can go to every location!

So far so good. I did my research of course beforehand trying to avoid the pitfalls of franchised gyms. I mean I’m sure we have all fell victim to a gym contract one time or another haven’t we? For me it was Golds Gym it was like HELL getting out of the contract. (Which I never did and ended up paying until it was over) So of course learning from my mistakes its safe to say I did my homework. LA Fitness came to my mind because of two things 1) No Contract and 2) price and well 3) they have stair masters & rowers. Planet Fitness does not fyi~ Calling or going into the gym is only going to get you annoyed and high-​pressured sales tactics… no thanks :-) so of course I decided to enroll for the free 3 day pass via online and waited a couple of weeks or so to get an email offering no/​reduced initiation fee etc. to start my membership hassle– free from those pesky sales reps. Do you even want to know how many calls I got daily from a rep from LA Fitness? prior to my online enrollment… Like 2 calls a day for MONTHS! Not cool. Really if i wanted to sign up TRUST me man. I would!!! That was a huge turn off so I was thankful the website allows you to sign up a full membership online. All I had to do was walk my happy butt in the club show my Tag ID number and they give you a pass. Easy-​Peasy! Even the counter rep was shocked that I did everything online he mentioned usually «everyone» had to talk with a rep 1^st… well not today buddy! Hope this saves you the headache and you actually get to enjoy the club by bypassing the reps. No one trying to «upgrade» or sell you «training» (which from what i have been reading are contracts. boo).just good olé fashion working out! Facility is pretty clean. I don’t know if they wipe the machines down on a regular or frequent basis but I’m sure they get wiped down more than not. Bathrooms/​locker rooms are spacious. They have LOTS of cardio machines however the most useful machines are going to be the: treadmill, stairs and rower… Downfall not much space for floor exercises unless you want all the men yes men gawking at you :-/​…but just use the personal training area when not in use and you will be fine!

Don’t sign any contracts before you read them! They are not forthcoming about any information. My husband and I joined this gym last August and it is nice and has almost everything we needed. Unfortunately we decided to try their personal training assessment and decided to sign up ’cause we wanted to look great for our wedding. The girl did not tell us however that it was a 52 week contract and they do payments every 4 weeks or that she was not a personal trainer. Due to the payments be every 4 weeks and I was unaware of that, I accrued a few over draft charges. I scheduled 3 sessions that no trainer was there to train me when I showed up for them and 1 out of the maybe 3 I did go to put me into an anxiety attack (which I’ve never had before in my life) and I did 3 years of weight training, so It’s not like I don’t know what I’m doing just wanted the extra motivation and push. When I also asked if there was another female trainer after the anxiety attack I was told there wasn’t so I never went back to train. We were also told by two different employees we had one more payment in May and to cancel in June and we’d have to use all our sessions by July 1 and now we’re being told we have to pay through July and use them by August. It’s sad that no one seems to care about work ethic here. At first they seemed helpful and told us they would get us in to train but it just didn’t seem to workout for us, we’ve called 5 more times to talk to the training manager and never received a call back. Talked to corporate and they just got very defensive with us and basically said sorry nothing we can do you signed a contract. When I finally called this location to ask for a district managers number they told me they did not have a way to contact him, I find that very hard to believe. Since no one has even tried to contact us back and smooth things over with us my husband and I are quite upset and will most likely be canceling both training and gym memberships with them.
Oh and we’ve been dealing with this since probably about Oct. If you can’t provide your end of the contract, we should be able to get out of our end of the contract.

Went here for a 3 day trial. The sales guy, mark May have been his name was fine, but the front desk was rude. I’m sure people try to abuse free trials a lot. However that’s doesn’t mean they get to treat everyone like they do. Gym facility was nice however I’ve never seen such poor customer service from a gym in my life. I’ll stick with golds or freedom fitness.

Dirty women’s locker and bathroom area, also pool area and hot tub! so sad because it is a new gym. I and other members have complained several times to the manager and corporate but cleaning on a more regular basis is necessary! I am certainly looking for another gym, unfortunate, I reall love the water classes! Gym area seems to be kept clean.

I have been a member since this gym opened. The people have been very nice and helpful. The gym has most of everything I use for my workouts. The price is good and the gym seems clean. No towel service or outdoor pool at this location.

This is actually a nice facility, brand-​new, with good equipment and not too crowded in the morning. However, I honestly don’t think I’ve ever been treated worse by a business. They offer a free «fitness evaluation» that, in my case, didn’t involve any evaluation apart from trying to see how much money they could get from my wallet. It was a 45-​minute high-​pressure sales job to get me to pay for personal trainer services, which cost 5x what the base membership costs.
Really, it’s very frustrating to see a business kill itself like this. They could bring in people like me who have never exercised before, show them how to use the equipment, teach them about getting fit, and then, over time, encourage them to purchase their additional services. But, no, they have to treat their BRAND NEW CUSTOMERS with utter contempt and disrespect; I didn’t even get to walk 10 feet into the building before they were high-​pressuring me to buy stuff that I didn’t want and didn’t need.
We’ve managed to figure out how to use most of the equipment on our own, but it’s sad to see that an organization like this lives up to all of the awful stereotypes that you’ve heard about gyms.
We will probably stay here because it’s only a couple of minutes from our home and the facility/​equipment is nice, but I strongly recommend that you take your business elsewhere if you can find another place that doesn’t treat you like dirt.

If I could give negative stars I would. Please don’t repeat the same mistake I made and READ EVERY WORD OF ALL DOCUMENTS YOU SIGN HERE. The one word you miss might cost you a LOT of money. You will thank me later for that tip. I’ve paid a lot of money for this valuable lesson. Nice gym but the people there are looking for get money out of you any way they can even if they have to lie to get it from you.