Kims Alterations & Cleaning

Went to King cause it was recommended by coworkers. On the window it says turn in at 9am and will be done by 5pm. Was told my uniform would not be ready until 5 days from now.

Don’t trust them with full service on your ASUs. I was low on time TDY to Fort Sam Houston. I dropped my ASU’s off for the full service as my schedule was pretty tight. Not only did they lose a button, but I had to reinstall almost everything else. I’m not sure whoever they have working back there has ever seen 670 – 1 because nothing was spaced properly or aligned correctly.

Came here for my ASUs to be dry cleaned. The owners and staff were very helpful and kind. If you want, they can put your decorations and awards in your ASUs and they extremely detailed in the measurements and placement and have a good understanding of how it is supposed to be. I highly recommend spending the money here for your Dress uniform if you are going to spend money on dry cleaning and not having to worry about putting your decorations and awards on.

Family owned business that has been here for decades and can do any kind of work. I actually had my mess dress blues custom tailored here and they look great. As many others have said, they will actually do small projects right on the spot when needed. I take all my dry cleaning here and get all my alterations here. It’s not the cheapest, but you get what you pay for.

Got my uniforms done here, and upon receipt, noticed the rank on my patrol cap wasn’t sewn on straight. Kim took it and fixed it on the spot! Great customer service

This is the absolute best cleaners in the US, the staff and management will bend over backwards to ensure you’re happy, they understand the true meaning of customer service. Mrs. Viridiana at the front counter is the best, Mr. Peter and Mrs. Kim always get my clothing done on time and perfect.

These people, no joke, did a miracle with my ASU jacket and pants… and in only 5 days during the Thanksgiving holiday. Everyone that assisted me was super friendly and nice, I was very satisfied. I did not purchase any patches just alterations and dry cleaning. :-)

If there was anyway to rate this business less than a star or negative stars, I would. I’ll start by saying that I’ve read all the reviews and can see EXACTLY where the negative ones are coming from after our last experience with Kim’s Alterations. Keep in mind that we have been going to them for a few years now, so can speak on not just a one time experience, but collectively and it has brought us to the unacceptable experience that we endured this past Saturday. Working with them has been one of the worst customer experiences we’ve ever come across and is the reason why we are writing our first negative review about any company EVER.
First off, my husband uses them because on base dry cleaning or alteration work turnaround typically involves 2 week + which is to be expected with the population size of the base. So, Kim’s naturally is the next best choice since it’s located right off the gate and is quicker… but not without consequences. They are incredibly slow to service you… meaning expect a 20 – 30 min wait to assist you if picking up or dropping off (and that’s with maybe 1 other customer in their lobby waiting ahead of you).
Now for our negative experience: My husband dropped of our dry cleaning last Thursday & requested to have one peacoat be done by end of business Friday, if at all possible. The rest, as he was told, would be ready by Saturday no later than 2pm (our receipts for all 21 one items also indicated this). The one peacoat had some dog fur on it… as my dog decided to roll around on the ground when we were separating clothes, of which we advised Kim of and were never told it wouldn’t be ready. My husband noticed the ticket for the coat said Saturday, but Kim told him not to worry as they would have it ready Friday. So, end of business Friday comes around and not only did no one have any idea about the coat, they insisted «WE» had things mixed up. We also noticed the rest of our clothes in a clear trash bag on the floor in the lobby area… so we already knew no progress had been made. So, no coat ready… and we left advising we’d be back Saturday for EVERYTHING.
Saturday comes… and mind you, we do not live close to base. We call & arrive only to be told they were closed (as we were waiting in the parking lot, before their closing time, still on the phone & hearing all the back and forth conversation & arguing that was related to our order, which we could hear was not ever started). We went inside and that’s when the ridiculousness began. We were told only a couple of items out of the 21 were ready. So, we asked for all of the clothes back & said we would take our business elsewhere. About 20 minutes later, Kim herself came out to talk to us… which ended up being the worst experience ever. She claimed that ALL of our clothes had been dropped off «DAMAGED» and «FILTHY», with every single piece FULL of cat hair & that they had spent all night before trying to clean the clothes & coat & had done their best to which I responded that this was a lie as I had prepped all of the clothes & only the coat had dog hair. I asked what happened to everything else. Kim said that when she spoke to my husband at time of drop off, they had agreed that the clothes might not be ready Saturday & to ignore the date on the receipt. My husband called her out & said that was a lie… that was never the case & that he had even specifically asked her if they were sure it would be ready Saturday since there were 21 items to which they said yes. Long story short, we had to ask Kim, a man, and another female worker for our clothes 3 MORE TIMES after waiting for an hour & when they still would not bring back our supposed unfinished dry cleaning, I threatened to call the police… which finally caught their attention. Magically, nearly an hour later, ALL but 2 coats ALL of a sudden were cleaned, which we KNEW were done in the time that they forced us to wait in an attempt to collect money last minute. Kim proceeded to argue with me & my husband over & over after I told her several times to «just be quiet because I am done talking to you & dealing with your unprofessionalism; I want my clothes & I want them now & we are never coming back here again». I then insisted on counting the clothes to which Kim was purposely trying to «fumble» us & refused to count each item one at a time. So I took control & had my husband hand me each item one at a time & count them out loud to all present since Kim was insisting everything was there. We came up short one item to which Kim said that we had only given them 20 items because they had everything there. Luckily my husband remembered every single item, told them what was missing, & in came the other lady with my missing blouse. Surprise, surprise.
Even as I was paying, Kim continued to argued with me & again I told her 2 more times to just shut up, that she was making it worse, we were done with them. Kim is a TERRIBLE business owner. DO NOT GO HERE! TRUST ME ON THIS!

I wish I could give them 6 stars! With the ratings I read before going I was hesitant at first. After going and interacting with Kim and her husband I was pleased with the caliber of professionalism and engagement I encountered. Both were attentive and up to date on current regulations in regards to 670 – 1 and willing to give more advice than I originally asked. They prepared my mess dress for my upcoming wedding and asu’s for my da photo. Superb job! Once you enter you can see countless photographs of all the soldiers, nco’s, and officers they have served as customers. There are numerous flag officers photos on their walls thanking them for a job well done. I highly recommend anyone to go to Kim’s! She has a memory sharp as a tack and provides great service. You will be pleased!

I’ve been using Kim’s Alterations since I was a Second Lieutenant and have always found her business accommodating and near impeccable. Of the seven years I’ve been using Kim’s, I’ve only needed to have one alteration fixed which was a simple mistake because the seam on my patrol cap was not centered to begin with; I brought it back and Kim fixed it within 10 minutes free of charge.
It’s humorous and somewhat degrading to see other reviews say «all I needed was a simple…» My mother has sown since I can remember and it takes her days to sew a «simple» blanket and pillow cases… I can’t imagine how long it would take her to sew if she had hundreds of orders coming in at once. It’s also humorous to see that people find the services over priced. AAFES charges WAY more and there’s no rush for alterations. What takes AAFES two-​three weeks, Kim’s can legitimately have done in one and for a lower cost.
I’m loyal to this business because Kim’s Alteration has always bailed me out when I’m in a time crunch whether it’s been for my simple ACUs or my complex ASUs. They have incredible services that I’ve never seen offered anywhere else. They’ll put your ASUs together for you and it’s well worth the cost; my husband’a came out way better than if I did it myself.
All in all, it’s average priced with great service.

i have been a customer of Kim’s for years. She made my Dress Blues and Mess Dress uniforms. Nothing but the finest in quality and workmanship.
My son just took his ruck, assault pack and patrol cap down there to have some velcro sewn on and name tapes done. He needed them for tomorrow and they took the job. i know she is swamped with work, but that is the kind of customer service Kim is known for.
CUSTOMER FOR LIFE

Was charged $ 9 to sew Velcro onto four patches on a Friday. Was told they would be ready Thursday. Returned the following Friday, paid $ 9.74 with tax, then realized the patches had no Velcro on them. Should have just went to clothing and sales the first time.

I found Kim to be very overpriced.
I am not sure how she is in the way of customer service. I asked her for specific things to be done. She kept trying to upsell (say I needed various things done that I didn’t ask for). My price came to 100.00 to sew on the rails on my uniform, sew on a ribbon, hem the length on my slacks and hem the length on my sleeves. She said it would be ready on friday. I said I needed it by thursday for friday.
To this she said that it would be a 25% rush charge. This made my price 125 dollars. Mind you this was a day earlier.
Now what she tried to charge me was another 40 to hem my white shirt and another 70 to hem my jacket too. I simply told her that it wasn’t what I wanted. This would have put the price to over $ 200 just for some alterations. The funny thing is that she was writing this on the invoice even though I didn’t ask for them. I had to tell her I didn’t request this and didn’t request that.
You have to pay attention to her writing things down and just giving prices. I will say that you should consider checking out the alterations store a few blocks down as well as one at clothing and sales. This could easily save you $ 50.00 to $ 100.00 .
I

How do I give this place less than 1 star? We had a simple project of creating guideons for a military gift. Basically all they had to do was cut the material, sew them on the edges because we already had them embroideries done.
Not only did they promise to return my call the same day, but then they sat on the project for days. I had to return several days later to inquire about them and they had no idea who had them. Finally almost another day passes and they call me to tell me the cost would be $ 20 per flag.
Ridiculous!!! I will never return. Rip off shack.

I have used Kim’s Alterations a great number of times over the years.
They are awesome at what they do; anything from a simple hemming of pants to a full military dress uniform alteration and fitting (which includes placement of ribbons arc., etc). Exceptional service.
Absolutely love this place, they are the best!!!

Way cheaper if you go through AAFES, don’t get fooled. I don’ t get why civilians talk down to military people especially when they are in civilian clothes and they think they have no rank or no formal education.

i’ve tried using this place several times now and what should have been a very convienent location for me ends up a waste. Each I go I end up stuck in line… waiting… and waiting… usually because I’m behind someone who is trying to get Kim’s to correct some tailoring or other mistake they made.
Today it was the same story. One other person in the place trying to get something fixed. After a few minutes I just walked back out. There are plenty of other options off of Broadway and the few extra minutes I’ll spend driving to one of them is less than the time I’m _​always_​spending in line here.

As others have noted, this can be a frustrating place. The good news is they’re a victim of their own success.
To be up front, for the long-​term service and alterations I don’t have any complaints.
But some of the things are not exactly as advertised, especially if you have expectations for an off-​post cleaners.
They’re frequently out of patches and tapes, so be sure to bring your own. I’ve also been told they can’t do single day or overnight as advertised because they’re so backed up.
It hurts me to write a not-​so-​great review about a local business catering to a specific demographic, but just some forewarning to plan accordingly.

I’ve been coming here for months to get things altered and have been fairly happy with the results.
It’s becoming clear now that their business has grown faster than they’ve been able to staff it. The workmanship on tailoring has, in my opinion, gone down, and the customer service is terrible.
I usually go during lunch or on my way home and I don’t think there’s been a time where I’ve made it in and out in less than 15 minutes. Today, it appeared that they had lost my garments. Their method of organizing alterations and dry cleaned items must be horribly confusing as it always takes 5 – 10 minutes to find anything. I’ve never experienced such an unnecessary back-​up at a dry cleaner in my life.
Moral of the story: they do decent work, the prices aren’t terrible (dry cleaning isn’t cheap, but alterations aren’t bad), and if you’re willing to wait a long time or go during odd hours, you’ll probably get what you’re looking for. But if this place isn’t spectacularly convenient for you, I’d go elsewhere.

Frustrated by the fact that most my pants are about 6 inches to long and foiled (yet again) by my sewing machine, I decided to find a good tailor. Kim’s Alterations and Dry Cleaning was along my route to work, so I decided to give it a try.
I was a bit surprised when I walked in. For being along a pretty bland strip mall, Kim’s had a calm, Asian feel. There was some pretty music playing, plenty of plants, and some fun Asian trinkets sitting about. I told the person who I assumed was Kim (there was one other employee in the back sewing) how many inches I wanted off. She offered to measure me, which could be an option for other people.
My alteration cost just under $ 11 and my pants were ready in a few days. She simply gave me a ticket to bring back when they were done, much like a normal dry cleaners. I didn’t look at their dry cleaning prices, but their alterations seemed reasonable enough.
Kim’s is set back off the road where Fredericksburg and Wurzbach meet, and could easily be overlooked. It is right next to the India Palace and grocery mart. Getting in and out of the parking lot can be a bit of a challenge, but I managed it with some bravery and a heavy foot.
When I got back the pants, they were professionally done – much better than I could ever have managed – and I was quite satisfied. I will probably go there again.