JW Marriott San Antonio Hill Country Resort & Spa

Hotel is great and amenities were top notch. The reason not five stars is because the staffing level in the restaurant High Velocity wasn’t good at all.
They were severely understaffed and couldn’t handle the capacity of the hotel.

This hotel is not Über friendly. Plenty of expensive taxi but no Über waiting areas. Don’t plan on getting an Über ride from this location.

Excellent staff in all departments from arrival, check-​in and subsequent services. Yes, there is an app for that!
The kids will thoroughly enjoy the place even though some of indoor sports facilities are token gestures. The best part is that 99.9% of the guests (yes, I did a rough calculation) are very polite too! The kids loved the water sports and I do not play golf and my wife would not try out the spa despite several nudges. So while we did not enjoy all the facilities included the package, I must confess that we will have to revisit the place in the not too distant future just for the kids!
Could not afford the in-​house dining experience except for the obligatory morning cuppa. Not an issue at all from a rating perspective. There is some inevitable price gouging in the souvenir/​supplies store — $ 20 for Australian Gold sun-​tan lotion that sells less than $ 10 at an HEB store a few miles away. My wife and I sat across the store watching «browsers» step into the store and we were continuously amused at the site of people looking at the clothing price tags and dropping them like hot potatoes. Nevertheless the registers were fully busy.
Self-​parking is a challenge during weekends but there are golf-​cart drivers to ferry you the short distance if you do not want to do a nominal exercise.

Spent the day with my daughter at the pools all day June 2016. BEAUTIFUL hotel and pools! The kids pool had 2 fun water slides I could t get my daughter to leave. The water was perfect temperature! We played in the sand/​beach pool too. Clean sand, clean pool, great service the whole day! We will be back! Highly recommend if you want to bring kids or just a nice retreat. Loved it!!!

Wow. I’ve just returned home from a long weekend at the JW Marriott San Antonio. I wish I could give this resort 10 stars.
The property is flawless. Clean, beautiful, tons of seating, sprawling, grand… I could go on — but you get it.
The customer service was the BEST I’ve ever experienced. Everyone we encountered was kind, polite and overly helpful. My friend asked one of the men taking out the trash where the restrooms were at the pool and he stopped what he was doing to guide her through the maze of a waterpark to the bathrooms. It’s a big property so it was really nice to have people guide you rather than say «six lefts and a right — good luck». :D
The rooms were very comfortable and the bathroom felt so luxurious. I love a separate shower and tub. We did have a little scare when we encountered a small wasp nest on our patio — but guest services sent two men right away to take care of them. I’m sure bees/​wasps are inevitable in hill country. We were happy to have a wasp free patio. But then, when we returned to our room we had champagne and chocolate covered strawberries waiting for us in the room.
We were so touched and truly surprised.
After reading many reviews mentioning children, we were a little worried about an adult only getaway — but the kids weren’t really an issue. I did get up early one morning to experience the Lazy River and main pool without crying children and that lasted for about a half hour before I retreated to the Adult Only Pool. As long as they stayed in their areas (Waterpark, Gameroom, Kids’ Activity Zone) and I stayed in mine (Spa, Adult Pool, Bar) — it wasn’t a problem!
I’ll review the restaurants and spa separately so this review is just for the hotel/​resort experience.

My daughter and I just spent the weekend here and the stay was WONDERFUL! The grounds are beautiful very serene. We took a morning walk with coffee and it just felt like we were the only two out there. The resort is positioned in the perfect location, far enough to feel you’re far away from the hustle and bustle of the city yet close enough to get to shopping and dining. The view from our room was fantastic, this resort will definitely be a staple for our visits to San Antonio

Beautiful hotel and lots to do with the kids. BUT multiple people in our party got sick BOTH times we went. We were there on spring break with 4 families. 2 families had kids throw up and my baby was hospitalized with salmonella. Incubation period put us at that hotel when she got it.
Went back for Memorial day weekend with 4 other families and 2 of the dads were vomiting the day we left. 2 of the little girls in our group had fever/​diarrhea. Ugh! Such a great place but not sure we’ll ever go back :(

This hotel is one of the most amazing places we have ever been. If you have a family who loves fun or enjoy golf or BOTH, this is the place to go!
They treated us as family and we can’t express in words how thankful we are for that.
I wish I could give them ten stars!

I just love the JW Marriott chain. This is the nicest spot that I’ve been to outside of the Orient. The staff were genuinely nice, the room was superb, I enjoyed myself immensely. I only wish I had taken more time to write down everything that I enjoyed, but it all comes down to a little thing: all of it.

Massive… huge…whoa…
Stayed for a weekend for work. From check in to checkout this truly is a classy resort that caters to all different types of guests. Everyone greets you. If you want to disappear for while and feel like you’re in a different world spend some time here! Lots of ballrooms to cater to any occasion.
Rooms: go higher. better views, ask for views of hill country or golf course (we stayed on 9). Had our own balcony which is nice. Beds are comfy and you sink into them. There’s a fridge and a safe in the room. Bathrooms are nice size with a separate shower from tub. No air vents though. If you’re looking for quiet, request not to be near families. We were sandwiched between families with screaming kids and the walls are thin. No Bueno for zzzZZs.
Dining: didn’t eat any of their on site restaurants $$$ but the poolside grill was decent. Everything here is priced high ($ 14+ for cocktails). I hear they have breakfast buffet for $ 26 but we didn’t try it. You can charge everything to your room. There’s a Starbucks on site but there’s even an up charge on those items. A convenience store open til 11 has everything you need from snacks to toiletries. There are CVSs all around so if you dont want to pay an arm and leg for those items.
Pool: huge with a lazy river and slides. There is an adult pool but it’s fairly small. And the fact you’re surrounded by hill country be prepared for tiny yellow bugs that pinch! They do have poolside service for drinks and food and all of the workers were great. Plenty of chairs but I bet it fills up quick during holidays. They have life vests and floaters for children to use for free.
Entertainment: there’s a sports bar with plenty of tvs and the lobby bar has live music and plenty of seating. My husband played a round go golf on Saturday and about $ 300+ for one round… whew! He enjoyed it though as it is a champion course. There are tennis courts on site. With all the children we saw they also had children schedules to keep the kiddos busy.
Overall this was a nice getaway location. At the price you pay for a stay here there is room for improvement.

Great family friendly resort. It is cozy, with a warm inviting staff, stand out service, absolutely great experience! The lazy river and the water slides are great. Kiddos love it! The adult pool is amazing too. Loved our stay here.

Extraordinary resort and visit to the Hill Country. The service is amazing. The location is great. The staff is well trained and extraordinary at customer service. We will return.

Our entire immediate family (total of 19) chose the JW Marriott San Antonio Resort and Spa to celebrate Easter weekend.
The second we arrived at the resort, the bellmen and valet workers were quick to assist us in a polite and very friendly manner. Upon checking in, the young lady who assisted us was extremely kind, professional and made us feel genuinely welcome. Throughout our stay, each and every time an employee made eye contact with us, we were always greeted with a friendly «hello» and/​or «how are you all doing today?» There was a variety of choices for meals, activities for children and adults alike, and the overall relaxing and calming ambience of this resort was like no other.
This facility is PHENOMENAL. It caters to everyone… kids, adults, families, friends, etc. I would highly recommend the JW Marriott San Antonio Hill Country Resort and Spa to anyone and everyone who asks!

Have nothing but a great experience staying here. 2^nd time back rooms are great bars are nice restaurants are wonderful. I will try to play golf my next visit. Love the pools stayed at the Menger (which we loved) earlier and the modern amenities here delighted my girls. Kelsie upgraded us to a nice suite it was amazing. She was super sweet and made our stay even better.

There’s a lot to love about the JW Marriott resort in San Antonio. However, beyond the breathtaking views and sprawling amenities, a true differentiator has to be the south charm and hospitality of its staff.
Housekeeping was a dream. Friendly, attentive, and thorough, I hope everyone on that team is well paid and appreciated. Check-​in and concierge staff are of a smiler disposition.
The rooms have beautiful views of the compound and surrounding San Antonio area. They boast modern décor and lookout balconies. Standard amenities include well equipped fitness centers, multiple lounges and restaurants, a pool and hot tub area, and tranquility river.
There is an onsite Starbucks and well stocked convenience store open until 11pm. Their spa services are also excellent with certified and experienced personnel.
This is an ideal location for a family getaway, corporate retreat, or large convention.

Nice resort with very friendly and helpful staff. I was hear for a work event and they had good food for the size of the group. They varied the snacks that were put out for break — fruit, hummus, nuts. The breakfast pastries were delicious. Great views and sunset from my balcony.

What a pleasant experience at this hotel from the service to the gardens to the amenities and the food. Room service has great food and the staff in the wing I was at was wonderful. Genevieve Hilda and Sandra g all amazing housekeeping staff. It is far out of the way from downtown but worth it so bad a. Ice golf course.

Though I have been around the resort since before it opened, this was my first time ever staying in the hotel or participating in any function at the hotel. On the 18^th of September 2015 my wife and I reserved a room to coincide with the Air Force Ball that was being held at the resort.
We had placed the reservation almost two months prior to ensure we could get a room. A few days prior I called the hotel to request an early check in. Though I was told it was not a guarantee our reservation was annotated and sure enough, our room was ready by 10am on the day of. Quite impressive.
I hurried to the resort as soon as I could get off work and ended up there around 11am. The property is gargantuan and amazing to the nth degree. The parking is not so great. There is limited parking and it is on a terraced set of parking lots. I was fortunate and found something halfway down the hill of terraces. By the time I walked up the hill I was glad the AC was on in the grand lobby. When I say the lobby is grand that is a gross understatement. It is breathtaking to be perfectly honest. Views that are awe inspiring and decorations that bring the heritage of Texas and the Hill Country right to you.
The check in situation was a bit more chaotic as there was no rhyme or reason to where you should stand or who you should check in with. No one was guiding people and I noticed numerous guests standing around looking lost. Fortunately, I was aware of the check out process at that resort and was able to find an available agent who quickly got me checked in. By quick I mean less than 2 minutes and she handed me my key and pointed me in the direction I needed to go.
The resort is so large that it may take awhile to find your room and even longer if you enter the elevator at the opposite side of the resort. There are signs everywhere with room numbers and directions to which numbers are where so you will not be lost for long. The walk may end up being long though.
The room was elegant and felt like something worthy of the Hill Country. The view was out over one of the TPC golf courses and the water park. Past those was the Hill Country for as far as you could see. Absolutely breathtaking.
Fast forward to the AF Ball. The Ball was wonderful but the events team from the resort was not doing the best job that night. First of all, they had 6 or 7 mobile bars spread out throughout the ballroom. They had set prices for everything but when you went to order something they would tell you they did not have it. For example, we ordered an Amaretto Sour and were told none of the bars had Amaretto. We then ordered a Crown and Pepsi and were told no Crown. So we ordered a Jack and Pepsi and were told the only Whiskey they carried in the mobile bars was Jim Beam. Well that is what we had and it was not very pleasant so we did not drink anymore.
The food service for the Ball was awful. The servers were clumsy, slow, and rude. The quality of service they provided was not only lack luster but extremely poorly executed. One even knocked over an entire tray of dishes causing a loud smashing sound and broken glass to cover the area around the table he was serving. Accidents happen but a guest was there cleaning it up before a staff member was. That was a bit poor.
Other than that the evening was nice.
I want to talk about one more thing before I close this review. Room service. Since we checked in early and my wife had someone there doing her make up we ordered room service. I ordered the Angus Burger and she ordered the club. We each ordered a pepsi. Well the food took less than quoted to arrive and was delicious. The complaint I have is that the order cost $ 63.00. Over half of it was for transportation fee, service fee, and convenience fee plus the taxes associated with those fees. Yes they do pre-​warn you but that sticker shock is something hard to deal with.
Walking through the hotel later that night we passed a bellman. Through a casual conversation as we all walked down the hallway we were informed by this bellman that the job he had was the worst job ever and it sucked. I am sure he was probably telling the truth but the hotel should discuss these issues with their employees so employees are not airing these issues to guests. Puts a damper on things.
Overall, the hotel portion of the stay was phenomenal. The property is stunning and the room was extremely comfortable. I would most certainly go back. Maybe not for an event but I would go back in a heartbeat.

This resort is my favorite place to stay in San Antonio for a fun family time! This place has enough to keep you on property all weekend long. They have a clear focus on family, and it shows through their many activities they have available for kids to enjoy. In the summertime, it’s all about the pool portion! They have a lazy river, a kids pool, and much more. The manager (named Scott) stopped my mother and me and asked us how we were doing. We had nothing but great things to report.
The spa. Oh, the spa. May I just take a moment to review the spa? It’s my favorite by far. I’ve been to several spas in the Houston area, to the Trump spa in Chicago, and to a fabulous spa at Disney World. This spa is by a long shot my very favorite. Venus is a treasure, and does a divine facial. They have great amenities and sitting rooms. You never feel rushed. No pressure whatsoever to buy products, though you can if you want. It’s the best way to spend part of your day, in my opinion.
We are coming back right after Thanksgiving, when the focus will be on the start of the Christmas season. The décor is always lovely, no matter what season.
If you’re looking for a great family time, this place can’t be beat. It is always a special treat when we get to come here and enjoy each other’s company.

I don’t know why this place has 4 Unilocal stars as I write this review. It’s a pretty average resort with a lot of guests in attendance (read: Texans and staycations) and not enough space on the resort or staff for all their rooms (very crowded pools) + when we arrived at 2 pm for check-​in, we were told no rooms were available yet and we waited, no exaggeration, 2 hours for our room, with a bunch of other guests who were also waiting. All the front staff had no idea when the next room would be available because it is some magical random system by which rooms are cleaned, without any order so anyone else could know what rooms would be available. They just kept saying they have 1000 rooms and they weren’t all cleaned yet — sounds like some staffing needs haven’t been addressed.
I asked if there is turn down service, was assured there is– it turns out you specifically have to ask *for* it, asking ABOUT it gets you nothing. On top of it, your room won’t get actually cleaned until 3 pm even a first time.
They offer a few activities daily like painting for kids — you have to pay for these — the painting one in question is $ 30.
Conclusion: You’re paying for the St. Regis but this is still a Marriott. If you live in Austin the Barton creek resort is definitely more upscale but I think the pool here is a better draw in spite of the flaws.