Go Airport Shuttle

Terrible service. Waited over 40 minutes at the airport to leave. I was told I would be picked up at 2:15 in returning to the airport. Called at 2:27 when no one arrived. Was on hold almost 10 minutes then told they would be there in 2 – 3 minutes and would be heading straight to the airport. No one showed. Flagged down another driver that was angry, made another stop at another hotel. Spoke rudely to the passengers. Stated no ones flight better be leaving before 4:30. Of course mine was leaving at 4:28 which I told him. He sat in his seat and did paperwork at LaQuinta hotel. Apparently two people had only one part of their receipt and he made them repay. We all sat there as he fiddled to complete the paper tickets for them. Left La Quinta at 3:08. Said we are heading for airport and would be there in 11 minutes. Arrived at airport at 11:18. Needless to say no tipping.

I scheduled my reservation 24 hours in advance for 3pm the next day. I needed to get dropped off at the airport. I got a phone call at 1:51pm that day while I was in a meeting from go airport shuttle of San Antonio. I couldn’t answer. 20 minutes later I called them back. The man that answered said he was calling because they were trying to pick me up an hour and 19 minutes early but he would come back at 3 as scheduled. I sat out front waiting for the shuttle from 2:45pm until 3:15pm. I called 2 times and no one answered. I had to make other arrangements to get to the airport. At 3:30pm I found another ride and called the company again. I told them I needed a refund since they never showed up. I was given a different number to call. So I called the new number I was given and they put me on hold to call the San Antonio office to confirm that I was not picked up. The office in San Antonio said I was lying, and that the driver was there at 3pm and called me and waited until 3:15pm then he left. I have a screen shot of my call history for that time frame that I offered to text them. I was told I would have to call the San Antonio office and clear the issue up with a manager who had already left for the day.
I called the San Antonio office and asked to speak with a supervisor. I was told they were gone for the day. The lady on the phone wanted to take a message. I tried getting a name or any kind of info on when I might get a call back. I got put on hold and when she came back I was told the name of someone who would call me back with no time frame. I would like to add that when I asked what would be a better time to call back I was told the supervisor has no set schedule and just shows up when they are needed. I prepaid for a service and want my money back. $ 30 on top of the cab I had to pay for because you guys couldn’t do your jobs is ridiculous. Then on top of that I got treated like a liar by your company. I have proof that you guys lied.

This service is so disappointing. Poorly managed and horribly staffed. A «15 minute wait» easily becomes over an hour. They are very, very disorganized. Consider yourself warned.

I wish I had read the Unilocal reviews before booking this service. Horrible. The line to check in was so long because the girl behind the counter was clueless and not customer oriented. The credit card reader had no paper to print receipts and that seemed to shut her down even though many of us who prepaid and just needed some sort of paper ticket in order to board a bus. Once we asked about that — she admitted she could do that for us, but despite our having reservations — there was no bus. Reminded me of the Seinfeld car rental episode but not so funny when it happens to you! She went through the motions of calling for a bus a couple of times but didn’t seem to care that more and more people were checking in and there was no bus. And why did she even have to call? There were at least 10 of us with reservations! They should have known to have a bus there! But, no bus to be found 20 minutes later. She continues to check people in (who have reservations) and turn people away who don’t because she still has no paper for her credit card machine. After a bunch of us start getting ornery– this driver from Super Shuttle walks in — Jason. We all ask if he can take us. Seems all the drivers work for all the companies and he explains he isn’t working GO Airport that day. We are practically begging him — he makes a quick call and says — ok I can take 11 of you. Finally! So this is a five star review for Jason at Super Shuttle and a ZERO star for the lazy female worker and who ever she called at GO Airport who did nothing. I am going to cancel my return trip with them. I suggest you avoid them at all cost.

Waited an hour for a shuttle at a quiet time during the day. I was told they were short staffed. If in San Antonio I would suggest one take a cab instead. I booked my shuttle in advance which apparently does nothing for you nor does the company make any preparations.
Be sure to read the Unilocal reviews. I wish my assistant had before booking this service. They are accurate.

Total bad experience I miss the shuttle due to a late plane, only to be given run around by the manager for a «mail in» refund — - Really??? Beware of the manager, she is no fun to talk too… I had to call the Airport police just to get her on the phone. Then rude and no help, how about take another shuttle back to the airport or come by and see us on your way out of San Antonio, TX. Not!!! You have to send your receipt by mail so you can get your refund… I SO WISH! I would have read Unilocal before I booked on line. Take a Taxi and save your aguish and pain

I think the lady working the little reservation kiosk may actually be the rudest person I have ever met in my entire life. She was just nasty and rude for no apparent reason. And, she was rude to everyone. My travel agent reserved two roundtrip tickets for us. The clerk looked at me like I had two heads when I walked up and said that I have reservations and here is my confirmation number. She wanted «proof»…I was like, ok here is my confirmation number. She wanted something written. So I handed her my entire folio from the travel agent and said OK pick something, everything on here states that I have a confirmation. Anyway, long story short she was just the worst person to deal with.
The driver going into San Antonio was very pleasant, but he took us to the wrong hotel (swearing it was the right one) but it was not. We had to walk across to our correct hotel. Upon return a few days later, thank God I called to confirm the trip because I would have never known where to pick up the shuttle since no one explained that we had to wait on the side of the hotel, not in front. Our driver was 10 minutes late, and took his own sweet time picking up passengers and talking it up with cab drivers in the hotel driveways. We had one hour until boarding, so I was a little on edge. I nicely explained that we have a plane to catch and his response was «it’ll only take me 10 minutes to get there». Ok, what if there was an accident, traffic, delays with security or anything! They gave us no wiggle room. We literally got there about 10 minutes before boarding.
I would never, ever use this company again.

Totally not worth it. None of the employees knew what they were doing. Had to wait forever to get going after a very long flight. The driver had no clue where he was going and asked me for directions when I’ve never been to San Antonio before. Wouldn’t recommend.

Horrible service coming and going. Arrived at airport and had to wait forever. Took us an hour to make the short trip to our downtown hotel. Pick up was 15 minutes late, then sat around waiting to pick up he next group of people who had a «reservation» 30 minutes later than us. Mind the reviews and grab a cab. You aren’t saving anything with this horrible service.

These people are rip off artists. They charge you $ 34 round trip to downtown from the airport. I was here for a day and was staying at an airport hotel. They don’t tell you that you have to book a return 24 hours before you want it. How do you do that of you are there for the day? The person at the airport said no problem. The «girl» on the phone wouldn’t budge. Ended up taking a taxi back for another $ 30. Stay away from these crooks.

#BringBackUberSA
I landed at 11pm on my first visit to San Antonio. Walking off the jetway, I launch the Über app to get a ride to the hotel, like every other U.S. city I visit. Surprise, somehow the conservative state of Texas decided to curtail capitalism and kick Über out of the city.
Expecting an awful taxi monopoly experience, I decided to try a the Go shuttle which was listed on my hotel’s transit recommendations.
Pros:
Go is inexpensive — $ 20 to my hotel one way
Courteous staff
Cons:
A 10 minute wait for the shuttle turned into 20 for the driver and cashier to chit chat, then another 15 at the next terminal to repeat.
No seat belts, on a highway
A shuttle that had seen better days
Bottom line:
Bring back Über, San Antonio

Never again, they have been very late both times picking me up. What’s the point of a reservation? I hope I make my flight! I should have had plenty of time!!!

Not impressed. Unfriendly driver who liked to speed, roll through red lights, and keep the A/​C on high even though passengers stated they were cold. Multiple times he tapped the breaks and shook the shuttle at stop lights along with the beat of the music he was listening to, shaking everyone inside the shuttle. First impression, not great.

Horrible experience. Waited at airport for an hour before being picked up. Had reservation at 6:10 to head back along with a group of 10. Shuttle showed up at 6:30 and only has room for a few. They said they didn’t have reservations for everyone.
Certainly not reliable I would not use again.

I purchased a roundtrip ticket. There were no issues going from the airport to my hotel. However, the driver did not show for my return trip to the airport. When I asked for a refund, I was told to mail my receipt. I notified my bank that the service was not provided and they are disputing the transaction.
It may be more expensive, but taking a taxi to the airport is the more reliable choice.

I used this shuttle service, airport to Grand Hyatt downtown and back, while attending a professional convention. Fantastic timing! They were there when they said they would be. The drivers were super courteous and kind. Very pleased! Price points were great in comparison to taxi prices. Though you do have to be flexible with timing as they stop for several hotels along the way. They of course warn you of this in advance when planning your pick up time.

This is AWFUL service.
When I waited this shuttle to go back to San Antonio Airport, a female driver called me and she said that my return ride had to be cancelled unfortunately because of car trouble.
So, I used a taxi, and mailed the rest of ticket for the return ride to their office right after the trip.
They had said that I could get refund after that.
I waited for a month but could not receive any response from them, then I asked about reimburse.
It is incredible, but she said that she had not received my ticket and cannot reimburse.
Besides, general taxi is pretty cheaper than this shuttle, so no benefit to use this shuttle.
Do NOT use this shuttle if you do not want to lose your money.

Do not use this shuttle service as indicated by earlier reviewer…
I paid in advance online for a two way trip from San Antonio Airport to Grand Hyatt on Feb 9 and Feb 12 of 2015. It was fine going to the hotel, but no show for the pickup. I called dispatcher to confirm my pickup at 7:15am after the shuttle was 15 minutes late. She said she would send another shuttle b/​c my flight was in jeopardy — another ½ hr clicked by, no shuttle. I ended up paying an additional $ 29 for a yellow cab. This is inexcusable. My nerves were fried by the time I boarded my plane.

DO NOT USE THIS SHUTTLE SERVICE. RESERVATIONS DO NOT MEAN ANYTHING SINCE THERE ARE SO FEW SHUTTLES.
I made a reservation for a roundtrip shuttle traveling to a conference to San Antonio from San Diego. I landed just in time for my reserved shuttle time and it was almost midnight so I was ready to get to the hotel since I had an early morning the next day. I go to the desk and the clerk says there are no shuttles until 30 minutes to an hour. He said that he could not do anything even though I had made a reservation since they had only 1 shuttle running. WHAT?! I MADE A RESERVATION!
I asked if I could get a refund later since I would not be using their service and the clerk said just talk to the office tomorrow and it «would be no problem.» That is fair that I don’t pay for a service I did not get right? Well, I still have not been refunded even when I was told that my refund was coming 30 days after the incident. This was in May 2014 and I still not have received it now that it is Feb 2015.
This is what Breyanna Holmes, a supervisor at Go Airport Shuttle has sent me today:
«I do apologize but there is nothing we can do for the arrival portion. What I can do is refund you the $ 15.25 + a 25% cancelation fee since it wasn’t canceled 24 hours in advance according to our records.»
Well, we’ll see if I get this refund… I am reporting this business to the BBB. This is just not fair business practice!

Half the price of a taxi from or to the airport but it comes at the cost of time. Lucked out on the ride into town when I was the first stop from what was going to be seven according to the list of hotels generated by the riders of the full-​up 14-​passenger oversize shuttle Go was using because of a largish conference. On the ride back to the airport the shuttle was 40 minutes late — called after 20, and the office gave me a «they’re five minutes away» blow-​off; another call 10 minutes later got «dropped» while on hold. Rather than any kind of apology the driver simply commented that if he had picked me up on time I would have spent the 40 minutes riding around as he made his other pickups, and pointed out it was only 10 minutes from the airport so I was in no risk of missing my flight. Noting that it was Go which «recommended» a pickup time 2.5 hours before departure it looks like Go is definitely planning to either be late or have you riding around to a lot of stops so they can fill their shuttles to the brim.
Bottom line, decide what your time is worth before using these guys.