Firestone Complete Auto Care

Came in on the May 11^th for a vehicle inspection, they did a state inspection in stead. It was the manager I dealt with. Came in 3 times to get the paper work for the vehicle inspection signed, the manager never mentioned it being a separate price. I’m now her a 4^th time being charged for another inspection and for 2 lug nuts to be replaced that have mysterious been stripped within the last 4 days.
The manager is treating me like an idiot and said he can’t finish the inspection until I agree to replace and can’t let me take my car until it’s replaced because I can’t drive it.
After 15 mins and and call to corporate the price has been dropped from $ 90 to $ 70 for the lug nuts. Now it’s been 25 minutes and the manager has decided to not charge me and is now replacing it on them. No apology, nothing.

Not sure what has happened to this location in the last few weeks, but I’d recommend any other location over this one. Once prided for its customer service, this location has lost any hint of that. Multiple problems with my latest encounter (hung up on multiple times), but the last straw was them calling to say my car was ready after a tire change only for me to show up to the location to see no tires on my vehicle and to be told that the tire for my car hadn’t even been pulled. 45 minutes later I had to deal with bad attitudes as I paid. I will not be coming here again.

These fellas get the job done. I’ve been here a couple times with rentals to go back to Cali and its easier than ordering lunch!

Took entirely too long for a battery cleaning. Dropped my car off in the morning and came back at 2:30, was told it’s not done yet. Service slow especially for a service that takes less than 20min. Will not be back.

Great service. I went in without an appointment and had an oil change and tire rotation performed on my car. While my car was on the lift they showed me some possible issues that may need to taken care of in the future. They then worked up an estimate for those repairs and presented them without a heavy sales pitch. I appreciate the honesty and will be making them my car care provider in the future.

Totally disgusting service. Took an appointment for a tire change at 5 pm. No body even started working on it until 6:30 they have no sense of time and appointment. This happened inspire of me calling ahead of time to check if they can take my car. Very dishonest people.

They are very nice, just like discount tire they put air in your tires for free and they are open New Year’s Day :) Discount is not.

the Manager whoever he is Jay, whoever, would answer two different handphones and talk to different customers including me all at the same time. Dude! dont even try to multi-​task, when you’re stressed out dont take it on your customers.

Very friendly, professional, and cooperative folks working here. I dropped my daughter’s car for diagnosis of a starting problem that comes and goes for over a year. The car had to be towed several times. Shops in Houston and Austin were not able to diagnosis and fix the problem. So I gave it a shot in San Antonio. Firestone was not able to solve the problem either. But the charge was only $ 25, which was very fair.

Had to more then 3 hours for my services (oil change, tired rotated and brake pads) to be done so I wasn’t happy about that. Oh and the free wifi doesn’t work either. They are very courteous though.

Love this place! Been here twice and wouldn’t take my truck anywhere else in San Antonio!

What a great business! Honest, helpful and professional employees that never pressures you. Free wifi is a plus. I always go here when I’m in San Antonio and when I’m in Arlington, I go to another Firestone location.

Don’t know much about cars and I’m always scared I’m going to get gyped. Took my car here for car inspection and they were pretty quick about it. They had to replace the headlights and install the part in order for my car to pass the inspection, but they did it probably in under 30 minutes without any hassle. I’m glad I was able to get everything done in one place for a reasonable price. Time is precious for me and Firestone did me right.

Every time I heard the words «oil change» I cringe a little on the inside. The automobile industry is notorious for being shady and pinching every last dime out of its customers, but for the first time in my life I had a pleasant experience! As I was getting my oil changed, I chatted with the guy at the counter (I forgot to ask his name) and he was educating me on car maintenance! He told me that you should always ask to see the parts after they finish to see if they actually gave you new ones, and explained to me the process that goes on behind an oil change. At the last place I went to, a Jiffy Lube, was terribly shady and did a terrible job because oil was leaking out of my car. I’m a happy customer here at Firestone and I know I’ll be coming back here in the future.

Brought my car in because it wouldn’t start so they automatically think it’s the starter and I pay $ 450 for repair. Car still doesn’t work they had my car for 3 days and still can’t figure out how to repair my car they did put a new battery that I didn’t need in my car for free. So all I got out of their services is $ 450 down the drain and my car returned back to me the same condition I gave it to them. Oh and advice to have it towed to the dealership where I should have went in the first place. Thanks but no thanks firestone you’ve given me a bad attitude towards mechanics which I’ve never had a problem before.

I have nothing but great compliments to say about this location and the excellent service the employees provide their customers! Jay is amazing manager and knows how to run his store. The employees are very straightforward about what you need and what you don’t need – unlike most other auto repair companies who try to add on a bunch of stuff you don’t need to your bill. If anyone needs tires or a honest, trustworthy company to keep up with your vehicles maintenance, you should definitely take it here. If Jay isn’t there, make sure to ask for Manny. They will make sure to take care of you and your vehicle. :)

I’ll give them 3 stars because the price was good and the work they did was good. Where they lost me is with the service. I was looking for two new, affordable tires and Firestone had the best deal so I picked them. When I went I explained I wasn’t in a rush, but I wanted to know roughly how long it would take so I could decide what to do. I could’ve gone home, hung out with friends, etc. depending on the timing. The man told me it would be an hour wait and then 30 minutes to put the tires on. As I result I decided to hang out in the area. 2 hours later I call to check on my car and was told that it still hadn’t been looked at and would be an additional 2 and a half hours wait.
I had my mom pick me up and the man lied and said he told me it was busy and that there would be a wait, but he didn’t acknowledge the fact that he told me an hour and a half. Then, he said that it WOULDN’T be a 2 and a half hour wait, that they mixed my car up with another one, which is BS because they asked for my name before giving me the time quote.
In the end it took a total of 4 hours for my two tires to be replaced, which I could’ve been fine with had I been told that at the beginning so I could decide if I wanted to wait that long and plan my day accordingly. I was happy with the price and looking forward to returning for my other two tires in two weeks (along with a wheel alignment), but the poor service has me questioning whether or not I will go there. Perhaps I will just try another location instead of this one.

Jay King was fast and friendly on a really busy Sunday. And comp’ed the flat tire service because his company has an account with Enterprise Car Rental.

I am a girl in my twenties with absolutely no knowledge of cars. I dont have enough fingers to count the amount of times I have been taken advantage of my a car service center. This place was a refreshing surprise and I could not have had a better experience. I brought in my car for an oil change and squeaky breaks. They took a look at my brake pads and brought me into «the work pit» to look too. They showed me that my brake pad was practically new (which I expected since I just bought the new car). They explained that with that much pad left, there is absolutely no reason to sell me a new pad and I should go back to the dealer and get it replaced. They were so nice and gave me key words to use with the dealer because I had obviously been given a «lemon» brake pad. The guys were so nice and helpful. I really enjoyed the experience and would highly recommend this shop for honest work.

Just moved to San Antonio from Phoenix and needed oil change, state inspection to register car, new windshield wipers and my brakes checked. It was a Sunday around 1pm and unfortunately I had to hang out because I dont know anyone here to kill time with while my car is being worked on. They also only had 2 people working. I ended up being there for 3.5 hours.ugh. but its not like they didnt quote me as such, so I cant be mad at them. They were also extremely helpful and not pushing a ton of services on me. gave me suggestions and quotes and sent me on my way. Great experience, as far as customer service, I will definitely return for remaining work that needs to be done.