Firestone Complete Auto Care

Absolute joke! After returning a third time for the same issue, I demanded to be refunded and went elsewhere. The issue was a thermostat and water pump, pretty basic items in a car.
Complete waste of time & manager was unprofessional.

After yet another nail in my tire; this time when driving a colleague to the airport. I pulled into this Firestone. The service was excellent and in a time when many businesses do a bare minimum to help a customer they went above and beyond with customer service
My colleague had about an hour to catch a flight and when he asked if they had a shuttle or could suggest a taxi firm; one of the team members said the timing of the fight too close so he would take him right away and off he went taking my colleague off to SAT
In the meantime they quickly took care of my car and I was out of there in less than an hour and they were about to take care of a few other things that I requested.
Great service and will return to this location

Love Firestone! I take my car here every 3 months for an oil change, tire rotation, and a balance. The techs are very friendly and they get the job done quickly. I also like that they have free Wi-​Fi. I take my laptop and get work done while I am waiting.

I think this place is a crapshoot. I moved to San Antonio in March and brought my car here on recommendation from my brother-​in-​law.
They did a good job and the wait wasn’t too long in March when they replaced my tie rods.
However, when I called and scheduled an oil change and a check of my two back tire levels to see if they needed to be replaced, I made an appointment rent for 8am earlier this week. I realized a
I had another appointment at 9 so I called the next day to see if I could move my oil change/​tire check to 10. Sure. No problem, they said.
I pulled in at 10:01am on Saturday and there was nowhere to park my car. I told the woman at the front desk I had a 10am appt. Great. No problem. An hour later, my car was still sitting out front.
I asked the lady at 11:08am what the situation was because I had a 10am appointment and many other things to do today. She said she’d be right with me. I sat down and she continued helping other customers.
At 11:23am, 15 minutes later, I got back in line. The service manager came to the desk and asked how he could help me. I said I had a 10am appointment and had been waiting almost an hour and a half. He apologized and said they had a lot of carryover from the previous day. I time hi. That would have been nice to have told me when I arrived.
I don’t mind waiting. It’s a part of car repair. However, when a business offers appointment times and a customer bothers to use that system and then that time isn’t honored and the person’s time is disrespected, that is poor customer service despite apologies.
He said my car was next and I said if they could promise it would be done by 12:30pm I’d stay.
They did take my car in and they did tell me I had more time on my back tires (both level 5.5) so I appreciate the honesty and letting me know. They know what they’re doing. They just don’t do it as efficiently as I think they could. Be honest about the wait time with customers. So I’m torn bw good work and poor operations. That earns a «C» in most instances I think.
Come to Firestone on San Pedro for a 2 ½ hour oil change!

This place is pretty bad. I had a 3pm appointment for an oil change. They did not get to start until 4:30pm. This is just an oil change appointment. The manager did not even have the courtesy to let me know it was going to take this long. I wanted to use Firestone because I bought Firestone tires which is supposed to come with free tire rotations. Unfortunately, returning customers here are not priority. Really bad service and management. I would have given 0 stars if that was an adoptions. I’m not coming back to this place again. Don’t waste your time either.

I don’t know where these other reviewers were. I’ve been going to this Firestone for over 20 years and have always found their work to be fast and almost always excellent, and the time or two it wasn’t excellent the first time, they made it so when I took it back. The managers are great, too, courteous and friendly and knowledgeable and as honest as they come. My guess is that nothing could please anyone who isn’t pleased with this place.

Customer service was fantastic!
I ended up waiting longer than expected but realized at checkout that it was because they changed my taillight for free! (I hadn’t even realized it was out)
My headlights are a real B to replace and it knew this ahead of time so when they politely skimmed over the fact that it took extra man hours and also didn’t charge me extra I was truly appreciative.
The facilities are nice and clean and the employees very considerate.
& I must mention that I had to bring my dog with me to pick up my car as I was being dropped off but they didn’t even life an eyebrow.
Extra courteous and very considerate, great job!

This place is terrible, they treat the customers horribly, they act like they are being bothered by doing there job. I was there for an alignment, I am pretty sure they didn’t do anything at all since from the time they took my vehicle back till I drove off was only 20 min. The front staff should be fired immediately. Never again for me

Took my vehicle to Firestone for a basic oil change because they recently sent me a coupon for $ 10 off a basic old change. When the vehicle was ready they called and told me that I needed a lower control arm replaced because of worn or damaged bushings. They quoted me a price of approximately $ 391.00 for this work. This seemed high so I took it to another auto repair shop that had used in the past and that had an «A» rating on Angie’s List. They did the work for less ($ 330) and told me that my passenger side end link (which had previously been installed by Firestone) was installed on the wrong side of the strut. They also informed me that the lower control arm bolt on the passenger side was very loose (again this was work that was previously done by Firestone). Thankfully, they did the work at a lower price and fixed Friestone’s mistakes (for FREE). All in all, I paid less money for the original work that I needed while getting a true «education» on just how poor the quality of the work is that had been done on my vehicle by the Firestone in Hollywood Park, TX (16 633 San Pedro)!
Bottom line: I will not be using this particular Firestone again. Since I have a lifetime brake and allignment package with Firestone I will strongly consider using one of the other Firestone locations in the city.
Oh, I also forgot to mention that they wanted another $ 160 to complete the alignment. That’s right, despite the fact that I have a LIFETIME alignment they wanted $ 160 to install shims on my rear tires to fully align the rear tires. WTF?
Please stay clear of this place!

Now I remember why I don’t go to Fire Stone… Poor customer service is the best way to describe this place and any other Fire Stone I have ever been to. This visit brought me in because I needed a headlight replaced in my car and an expection all at the same time. Normally I would replace my own headlight but for whatever reason Acura decided to make it extremely difficult to switch a stupid light buld so I am forced to have a mechanic take care of it for me. And for anyone who doesn’t believe I challenge you try it yourself. So back to Fire Stone… First of all, I had my own bulb but they said they couldn’t put mine in, they had to put their bulb in. Well their story sure did change when the guy said they were out of the bulb my car takes. All of the sudden they were able to use my bulb. They charged me $ 24 to replace the bulb and $ 15 for in inspection (which is normal). I paid the $ 24 because I really needed the inspection done before leaving town. The last thing that upset was I was there for two hours and my car was taken right away. Like I said before I know the bulb is difficult to replace but with all the right tools you should be able to knock it out quickly. Two hours for an inspection and headlight switch was a bit much. I’m finding another place the next time I have a headlight go out.

Okay I agree with the other people I had just a new tire put on just 1 tire. So a month later I wanted to rotate my tire well when I try to to losen up the lug nuts one of them was stripped couldn’t take it off. They can’t even change a tire without «screwIng it up» no pun intended. Also as I was waiting on them to fix what they did to me a customer that they had just finished a state inspection on came to the desk to tell them that his door handle was broken and it wasn’t that way when he in. PLEASE DONT take your car here

More like, «Eek! Methinks NEVER AGAIN!»
My car is running for $ 44 and NOT the «recommended» $ 2,000.
In fact — you didn’t even «recommend» what the REAL problem was. A fan. Not the list of big scary things you wanted to make money off of.
This place is a joke. I don’t trust them at all. I will gladly go back to Greg’s Automotive where I get REAL answers and REAL fixes for my car’s troubles.
WASTE OF TIME. WASTE OF MONEY. AND YES, I SAID I’LL GO BACK TO GREG’S AND PAY $ 44 TO FIX A REAL PROBLEM, AND NOT PAY $ 2,000 FOR A BUNCH OF RECOMMENDATIONS THAT DIDN’T EVEN DIAGNOSE THE SIMPLE PROBLEM ON THE LIST !!! HOW COULD YOU MISS SOMETHING SO BASIC?!

I STRONGLY suggest you take your car somewhere else for anything other than tires (and even with tires you might want to check prices elsewhere).
The «check engine» light came on in my car so I took it to this Firestone location and arrived at 9:30 in the morning. In addition to the «check engine» light, I also knew that I needed new brakes. I told the manager that I wanted new brakes, an oil change, an air filter, and for them to check out why the «check engine» light was on. He asked me if I could leave the car and that they would have it all done by 5:59 (they close at 6). I asked him when he would call me (regarding the «check engine» light) and he said within about 60 to 90 minutes he would call me. He said he had two master techs working and everything would get done TODAY for sure.
2 ½ hours later NOBODY HAD CALLED ME. I called them, spoke to the manager, and was told they were just pulling in the car. Nothing to report, he would call me in an hour.
2 hours later — NO CALL. I called the manager and asked him what the status was. He told me there was nothing to report yet, they were still looking at the car. I asked him if he was sure everything would get done, he said, «well I can’t guarantee it». I responded that he told me when I dropped the car off that he did guarantee it, and he said the same thing when I called 2 hours earlier. His brilliant, customer service oriented response was: «I told you it would be done at 5:59 and until the clock ticks 5:59 I don’t see any reason to argue with you.» He then told me again, he would call me.
NO CALL. At 5:30 my wife drove me to the location. As I was pulling in at 5:45 to Firestone, they called.
So, here is a recap:
THEY DID NOTHING. They didn’t touch the brakes. They didn’t fix the problem that was causing the check engine light to come on. They didn’t do a single thing. All they did was tell me when I arrived at 5:45 that I needed new tires, and my air intake manifold gasket was leaking. That’s what was causing the check engine light to come on. They asked me if I wanted to leave the car and they would do the tires the next morning. I laughed.
In my opinion, this place is a joke. No communication. If they couldn’t do the work when I wanted it done, they should have said so. I believe they knew all along that they couldn’t but if I left my car, they could try to sell me new tires and get me to leave the car until the next day when they could do the work.
I will never go here again. There are plenty of other options on that street alone. As it turns out, I took my car to Sears the next day and they had everything done when they said they were going to do it, for a lot cheaper than Firestone was going to charge. In addition, the employees at Sears were nice and polite, not rude and condescending like at Firestone.