Eyemart Express

This review is for this particular location. I have had to wait over an hour both time before I even got to see someone. They are extremely inefficient and likely need more staff to support the number of customers. Simple things like alphabetizing the glasses for pickup would really speed up the process. Then staff also seems to spend an awful lot of time dealing with paperwork which seems silly when there are tons of people waiting.

Awful service!
I let them know I needed a pair of glasses today, they said no problem and asked me to sign in. I signed in, called and got my prescription faxed over after sending in a medical release (which they could not find for 10 minutes), proceeded to wait an hour, and when it came time to get my glasses they decided to tell me the machine to make the lenses is broken and has been all day. What the hell? Why would you not tell me that when I said I needed glasses? Or when I first called to see if you did one hour service?!? Or when I called to tell my eye doctor back home that this was an emergency since I was out of town and my glasses were broken when I called to get my prescription faxed over? This was one of the most unprofessional experiences I have ever had and I would NEVER recommend this place to anyone even under the most dire of circumstances.

My insurance, like many others, pays for either glasses or contacts. I called and for simple plastic lenses they were only 38 bucks! I was skeptical at first because for sure I thought that was way too cheap, but I needed new glasses as well as new contacts. I decided to pay for them out of pocket as my contacts are much more expensive.
I didn’t have the time to get down there between work and school, so I sent my boyfriend with my old glasses (so they can use the frames) with my prescription. He ordered them with no hassle and they were done in about a half hour. Silly him though… he gave them my insurance to bill! It took a while for them to reverse it, but they did. And the total, to my surprise, was the $ 38 they promised over the phone.
I will always come back here to get replacement lenses for my glasses. They were a great value!

My husband and I have bought glasses from them for many years and have been satisfied in general with the service and prices. This past week I ordered two pairs of glasses and was told they could not be made ‘in an hour’ as advertised due to a broken machine part. Since i’d driven 40 miles to get there, I opted to have the glasses mailed to me. I was assured they’d be sent via UPS and that I’d have them within three days. It’s been five days and I still don’t have my glasses. Today I was told they’d be delivered by the end of the day Monday. We’ll see how good the products are when I actually get them. Guess the service isn’t as good as it used to be. Too bad! I’ll shop elsewhere next time.

I simply can’t say enough good things about the great prices, wonderful service and nice, nice people at Eyemart Express!
If you wear prescription lenses, you know all too well the type of scenario that will send you flying out to the optician.
No, I hadn’t lost or broken my glasses — or ripped the last contact in the box — but I was sick and tired of having to peer through the tiny «sweet spot» on my progressives. To understand why I’d taken two years to finally replace a pair of glasses I’d hated since Day 1, you’d have to know that my last community HAD no affordable alternatives as far as glasses were concerned: you either coughed up the dough, or you squinted a lot. The despised glasses in question had been purchased with insurance. They had progressive lenses and a (supposedly) protective coating on them, but otherwise were nothing special: no tint, no oversize lenses, no designer frames. It took two weeks to get them, and even with the substantial discount afforded me by insurance, my out-​of-​pocket expenditure was over $ 200.
So today I went on over to the discount eyewear district — the one closest me, anyway — to see what I could find. Beginning at the south end of the strip center, I entered the first place… and found a pair of frames I looooved. Problem was, the employees were too busy to even throw a glance my way — let alone a friendly greeting — so I left.
Second planned visit: Eyemart Express. Again, I began trying frames –and almost immediately, was greeted warmly by an associate named Zoraida, who — though I hadn’t even visited the optometrist yet — assisted me with finding frames which met my criteria.
When Zoraida told me that Eyemart Express was running a special — 2 pairs of glasses for less than $ 100 — I cautiously asked her how much more it would be for progressive lenses. «That’s WITH progressives» she replied.
That’s all I needed to hear: I ran next door, had my eyes examined, and 20 minutes was back, ordering my glasses: one pair tinted, both with oversized frames and progressive lenses. My total was $ 127.87.
And best of all, both pairs were ready in two hours!

Fast friendly service, and they don’t try to sell you crap you don’t need. The wife likes her new glasses.