Everyone’s ENT & Sinus Center

I won’t go back. Have had problems with dry cough for months. Dr. Gilliam opted to do all expensive testing first, like camera tube down the nose, MRI like procedure (it’s called something different). Results of those were only confirming symptoms, but didn’t give new insight.
She insisted that I continue to use nose drops and reflux medication, which I did… for 3 weeks without any improvements, along with a 3 week antibiotic regimen, which tore up my stomach. I was advised by her that it can take up to 3 months to work and that I should proceed. I did read up on the internet, the reflux meds work with 2 – 3 days, I didn’t read anything that would confirm that it can take up to 3 months for this to work.
I then was recommended for an allergy test (which probably should have been tested first, and is least expensive to test). I have high blood pressure, but was set up for the skin test (which doesn’t work with my blood pressure medication.) Only after I kept probing, I was excused and sent for a blood test. More time wasted. I was told to make another appointment to get the results. I said that I didn’t think I needed to make another appointment if the test comes back negative, but they insisted that results will have to be discussed during an appointment, so further action steps can be discussed.
To me, this feel like a doctor that uses little common sense and forges ahead with anything that makes her money. Won’t go back!

Back in Jan 2015 I had an incident where Everyone’s ENT tried to over charge me until I spoke with my insurance and had them call the office to make sure my charges were correct the receptionist called me back and apologize for the mistake i insisted that i give them another try and then this happens Recently I had another visit in which I was advised the my throat was infected which was causing me to miss work so I inquiryed about getting intermittent FMLA documents complete until my throat healed in which I was decline and i was sent on my way and referred back to my primary doc to get the document completed I would recommend that all or any charges get verified with your insurance before your appt date because you could be overcharged on your visit this will be my final visit

I agree with what some others said about shady billing. There is some scope they do up your nose that takes about 20 seconds. After they performed the scope on me, they told me insurance doesn’t cover it and it was $ 150. Awesome. From that scope they decided I needed sinus surgery which the doctor downplayed like it wasn’t a big surgery. Wrong. It was horrible and the recovery was much worse that described. I’ve had two c-​sections and another surgery so I’ve recovered from surgeries before. But this one was a shock. At my two week post op appointment, the PA said that I would most likely regret the surgery until the 6 week post op appointment and then I would feel good again. SIX WEEKS?!? I’m now 8 weeks post op and feel great but the surgery and recovery were definitely downplayed by the doctor and the nurse. Also at my two week post op appointment, they did another one of the scopes up my nose. They told me it was covered in my surgery fees since it was a post op appointment. Wrong. I received a bill for another $ 150 which I argued and the person who handles billing said «Sorry, you have to pay it» without any concern at all. While I think the doctor did a good job on my surgery, I will not be back to this office, mainly because of the shady billing and overcharging. I think you can find an ENT that is as good as this one with a more trustworthy office staff.

I agree with Sid B below… Dr. Gilliam great, staff HORRIBLE!!! My daughter sees Dr. Gilliam and has been put on allergy drops… the office would not file with her insurance because they said insurance does not cover it… however, we asked for a completed medial form to submit ourselves because the insurance company said they would cover the cost but needed an insurance code. When we contacted the Dr.‘s office & spoke to the office mgr. she was rude and said that my daughter had signed a paper stating they don’t file with insurance and said that the insurance company would have to find the code themselves because their codes did not match the insurances universal codes. We did not expect EENT to file, but do expect some help when trying to recoup some of the $ 250 spent on the allergy drops. They completely refuse to help patients. THIS SEEMS QUITE SHADY and makes my daughter wonder if they are giving her the proper medication or is there some reason why they don’t have the proper universal codes that all insurance companies use. Beware, they are always changing how much you will owe and the office staff is always making excuses about why you were charged/​overcharged/​not charged for certain things, and on numerous occasions have blamed new people for the mistakes. CHECK EVERYTHING AND KEEP GOOD RECORDS!

Had to come back & update my review. Dr. Gilliam’s office manager called me last night and appoligized for how I was treated. They worked me in today and I am very satisfied with the service. They would have been 5 stars if it was not for the incident yesterday but for now will give them 3 stars.
I love Dr. Gilliam, but what I just went through today was a nightmare with her staff. I received a bill from them two days ago, 9÷18÷2012 saying that I still owed money from my surgery after my insurance claims went through. I called yesterday, 9÷19÷2012 with questions regarding my bill for I did make a large payment before surgery. Everything went fine and planned on paying this bill on my next pay day, 9÷27÷2012 & the bill date is 10/​01/​2012. I went in today for my 3^rd follow up from my surgery. I made this appointment on 9÷6÷2012 and needed to see the doctor for I am still having bad headaches. I get there and was told I could not see the doctor till I pay my bill in full. Nowhere on the billing statement nor with my phone conversation yesterday was I ever told that I could not be seen unless my bill was paid in full. I am broke from all the medical bills I have already paid. I still have more to pay and not trying to get out of paying them. But I am maxed out on regular & advance sick leave. I was using the last of my leave for today’s appointment. I am still coughing up dried blood & have one major headache but I cannot do anything since I don’t have the time off or money to make another appointment.

Wow. My daughter was told by the referring doctors office her appointment was on another day, but EENT fit her in anyway. The staff was very friendly and accommodating as was Dr. Gilliam. I would definitely recommend.

I went in on a referral from a good friend, he said she was the best. I set my appointment and it was for the next, no long waits for an appointment. I was able to obtain the new client paperwork online and had it all filled out when I got there. I arrived about 30 minutes early and I had no wait. I was actually in and out before my appointment time with a plan of action.
The office staff was super helpful, even the young lady training up in the front was doing well.
The office was clean and well maintained.

Dr. Gillam is an awesome doctor. Definitely an expert in her field and I would see her again but only if she does something about her support staff. One word; shady. Make sure you understand every charge for every procedure before you have them sit you in the chair. I’ve had to challenge every charge for every visit. Nightmare. I would recommend looking elsewhere if you can find it.

Its been almost 6 months since we went to see Dr. Gillam the first time and today we took my two youngest sons to see her again. The personnel in the office are always extremely helpful and when I called in to ask about the symptoms my boys were having they even offered for me to come in that same day. Instead we opted to bring them in this morning.
She saw both boys in the same appointment which saved us valuable time. As usual she was professional and extremely good with the kids. Luckily nothing serious for our boys but overall a great experience again.
I highly recommend this office!

Dr. Gilliam is smart but her office has experience ALOT of turnover in personnel and seems to be in perpetual confusion and overload. I had surgery and am waiting to heal but there were alot of holes in the information provided about what-​to-​expect, the pre-​op process was a nightmare and the post-​op procedures were so badly written it took three of us to decipher.