Discount Tire Store – San Antonio, TX

Excellent customer service. Exceeded expectations again!
I was greeted immediately when I arrived and told I would be helped momentarily. When my turn came Chris explained our vehicle may take longer than usual because the computer had gone down for a moment before I had arrived. While we were walking out to check the vehicle Chris stopped to tell the other customers in line that it would be a few minutes and he apologized to the customers and thanked them for their patience during this unusual event. Our work was completed on the car one hour earlier than expected. We have used discount tire for our tire needs for last last 8 years and they are always courteous and professional. I highly recommend Discount tire.

Normally I do not like going on and writing a not so good review regardless of the service but I have had my fair share of less then great customer experiences at this particular location. One being my most recent visit. I have been bringing my car in for the last 3 – 4 months with a tire pressure issue. Light continuously comes on every so often after being checked and aired. The past 3 – 4 times I went in over this time period I was told they checked the tire I felt was the issue and they saw no leaks or problems, Ok fine I’ll trust your word. Few short weeks later same issue, took it in again, and was told could be the tire pressure sensor was off and they «built around it» so again nothing wrong. Not too long goes by and then light comes on AGAIN. This time I’m waiting thinking it’s just this sensor being whacky no issue but of course after some time decide to take it back in ask for ALL tires to be checked as well as sensors because obviously something is off. Now I get told I have a hole in my tire, same one that has been checked before (which was probably there all along). That irritates me extremely because of course this could have led to a blow out at some point and then of course makes me question if anything was really checked in the first place? I understand these are very busy places but come on. Lastly, for this most recent trip I had to call back get my updates as for what was going on with my vehicle after being told I would get a call back and I allowed 2 hours to go by with nothing. Was told my car was complete, then no we had to order a tire etc. It was like no one took time to actually jot down notes to have a better explanation of what to tell me. Then to top it off today I went to grab something from my trunk and found that it was left in complete disarray from them removing the spare tire needed to put on while my other tire is ordered. I have a sub and amp, and a few small things and this was left all sunken in the middle where the tire would be. They did not bother to put the support boards, tools, etc back in place and return it to the condition they found it in. So meanwhile my amp is just left sitting half way down into the middle of my trunk. That was the icing on the cake for me at this location. I have done business with them for all my cars, as well as my family and I have never felt so irritated by there service as I have now. I will not go back to this location for any future needs.

They are always busy yet are able to provide an outstanding service at all levels. Staff is well trained and very courteous, one of those places I will go back to when a tire job is needed.

JESSE the store manager is awesome! Everyone is super friendly and so sweet! Jesse helped me out so much and I purchased 4 new tires. He made me feel comfortable and he listed everything list by list. He wasn’t pushy he knew his stuff and the all staff was awesome! I will continue to come here! THANK YOU!!!

Very friendly and professional. Displayed great customer service. Will use this store again.

I’ve been going to various Discount Tire locations for over 10+ years. All the vehicles I have owned, all my tire service has been completed at these facilities. This was my first visit to this Discount Tire location. Clean, friendly staff, and fast service. What more could you ask for?!

Regardless of the over an hour wait I had, I am still giving them 5 stars. I was acknowledged as soon as I walked in even though there was a line, the rep came around the corner to walk me to my car, was very thorough with information and every staff member was attentive to all the customers. They walked around providing water to everyone waiting, and we prompt with every customer.

Great staff but takes 3 hours to get 4 new tires. They told us 45 min and going on three hour wait.

Find another store. Even if you make an appointment here, your car will not be brought in to be worked on until it is well past your appointment time. The purpose of an appointment is to keep a schedule. Unacceptable.

This has got to be the most positive experience I’ve ever had getting my vehicle serviced. First, the store was very clean and I was greeted upon arrival. Customer service was friendly & efficient, work was FAST, and they didn’t try to over sell or feed me BS since I was a young woman without a man present. It’s so refreshing to be treated respectfully in an establishment like this one. Thank you, gentlemen!

I cannot believe this Place… we ordered rims 3 weeks ago… 1^st trip they were wrong ones…2^nd trip said they were in and were not… now they give us a tracking number… my husband was suppose to be on a job 2 weeks ago out of state… We do not live in San Antonio… So being out 2 weeks Pay and 2 trips driving into San Antonio… NEVER AGAIN!!! I wouldn’t even give them 1 star but had to… to post!!! Also instead of shipping overnight it took 6 days to have them shipped from Arizona… when they said they were being shipped overnight from Dallas… So now we are out 3 weeks pay and the 3^rd trip into San Antonio… I hope they make this RIGHT!!!

Always great customer service. Never disappointed. Fair prices, polite staff & quality work.

This store has great customer service!!! They are very organized and customer-​oriented! A++++

I don’t think we’ll ever learn. We have been to Discount Tires all over the country, and it’s always a bad experience. We fooled ourselves into thinking it would be different this time… they’ve changed, they’re sorry for hurting us, and promise not to do it again. Yeah right.
Experience at this one was short and not-​so-​sweet. We needed to purchase a set of factory/​OEM lugnuts to mount a new set of wheels and tires on our vehicle. When my husband called to see if Discount Tire had them in stock, they assured him that they did and that the cost would include free mounting. OK, free is cool. So my husband loaded up the wheels and tires in the truck and trucked (ha!) over there. Ten minutes into the «install», my husband knew we’d made a mistake when he saw the technician call over two other techs. *sigh* They came out to tell my husband that they had broken off one of the wheel studs. Naturally this wasn’t an item they had in stock. Once it was ordered, my husband had to pick it up and take it to ANOTHER shop to have it installed. What kind of tire/​wheel shop can’t install a wheel stud? Ridiculous. On top of that, they ordered the wrong stud the first time, so the whole ordeal from the time they broke it until the *correct* part came in was 3 weeks. Then we had to find time to troop off to the other shop to have them put it on.
This experience, while irritating, was not the worst we’ve had at a Discount Tire, but I think we’ve finally learned our lesson. We’re just avoiding these places from now on.

Service is getting better with every visit. It’s always been pretty good since first came here but I got that premium feel today.
Excellent tech advisor and the manager checked up to make sure my experience was going well.
The big issue I have had in the past with this store was wait time when you first arrive, store can be very busy. But I was greeted in a timely fashion today.

Tired to sell my 70 year old father, in San Antonio on vacation, a full set of tires when he brought in one tire with a flat. Problem with that strategy. .Dad is a retired car guy of many years!
He ended up taking his business to the local Toyota dealer who treated him with respect… Confirming the other tires were just fine.
Skip this one.

Great service, it was pretty busy when i arrived as a walk in but it only took an hour in and out with my new tires :) Thank you for all the help.

If I could give them more stars I would! I believe the guys name was Colten. I had to replace my tire (just so happened to be the one tire I had not bought from them –_​_​_​-​)
And he told me it was going to be $ 100, which killed me cause I was strapped for cash with lack of shifts at work and my new apartment. By the end of it all it only took about 30 minutes and when I went to pay he said he had been able to help me out on the price, which I can not express how much that helped me. Amazing service and awesome people! Never had anything but good service everytime I go to that location! Love y’all!!!

Immanuel was professional and helpful finding and presenting tire selections. Service was quick and Roy checked on waiting customers asking if they would like water or coffee in downtime. Pre-​walking in, Tyler and David on the phone were very knowledgeable and willing to go above and beyond to draw customer in. Above average telephone etiquette. Overall impressed with this staff but glad to see it’s a standard at most Discount Tires.

Tried to get an estimate for tires but they could not handle the customers in lobby. They have no process of receiving customers. They skipped some people that came in before others. Really frustrating.