Courtyard San Antonio Medical Center

Stayed one night. No complaints. No hot tub slightly sadden about this but it’s okay bfhfjdsjsmkdkehehdhehsbsjsksksksjshd

I would love to talk to someone from corporate. I received one email from a fake email address claiming they were the general manager but haven’t received any messages back and the email was reported fake… I have shared my experience online and plan on going to the news and YouTube with the pictures and videos I have until this issue is resolved. I have stayed loyal to marriott for years but yet I get treated as if I stayed at a motel 6. I received a cut from metal beer caps in the bottom of the pool and had to seek medical attention. I was forced to sleep on a bed covered in pee, pubes and dried blood. The towels smelled like a beach towels left in a car for weeks and hard dirt stains on them. All of them!!! There was pubes on my pillow for God’s sake. This is beyond sad. The room was covered in smell of weed smoke and the ac hardly worked. I was showed four other rooms all the same issues.

My wife and I stayed here on Saturday July 11^th while we were visiting my nephew at Methodist Hospital. The stay was good until the next morning when we woke up and were getting ready to leave. I was sitting on the bed watching TV and waiting for my wife to get out of the shower when a 3″-4″ (not including tail) rat came from under the hall way door and shot behind the dresser. I got up and pulled out the dresser in an effort to find him and he shot up under the AC until where there was a section open that was just big enough for him to fit through. Needless to say we got out of the room in a hurry!
I grew up in the country and am use to seeing critters, but when you pay $ 180.00 for one night in a room, you would hope that they are clean and rat free. I told the manger and they said they could give me Marriot points and when I told them I was not a Marriot Rewards member and would not be on after this, they told me there was pretty much nothing they could do. I would suggest finding another place to stay, no telling what kind of extermination program they have, if they even have one!
And to top it all off they billed me an additional $ 180 after I had already prepaid for the room online, which I had to call and have them reimburse. STAY AWAY!

I 9 times out of 10 will never stay here again. Individuals in guest services are rude, can’t seem to be provided a key that works more then a few hours, and way overpriced. But some of the area at the hotel do look nice.

In was in rm 133 on Jan 20 2015. I was out for dinner until 8:30 when I returned I found that my room had been broken into. When I spoke with police who took forever to come, they where very unconcerned and said they had just been there for a break in last week. The Marriott claims dept sent me a letter stating that under Texas law, they are not responsible for my stolen items. They said it should have been locked in a safety deposit box or left with the front desk. First off… who can fit a work laptop bag into a safety deposit box? No one… it won’t fit! Second… have you ever heard of anything more ridiculous, I should leave my work laptop bag and its contents with the front desk (a complete stranger). Not a safe place to stay!

Good service and place. We have a nice view of the pool and a spacious room. Only thing is the shower is low flow (like most hotels and shower head flows straight under it. Not out to you where you’re standing. Otherwise, not too bad so far.

Pros
Good size rooms
Clean
Decent amenities
Cons
Breakfast is expensive
Construction is annoying!
Bottom line they are getting one star because they are remodeling their rooms… starting at 8am this morning I have been hearing them laying carpet. I’m fine with remodeling but they need to take into account how that will affect their customers and schedule it at appropriate times.

This hit the spot perfectly. Typical courtyard so we knew what we were getting. Also used Marriott points so the price was right. Nice pool, good workout facilities. — just what the dr. ordered!

Decent hotel. Good sized rooms. I had a single king bed. Nice pool and hot tub. Free parking and Internet. No free breakfast though :(

Your standard Courtyard hotel. Lots of free parking, free internet in the lobby and in the room. Our room also had a microwave and a small refrigerator. The front desk staff is friendly as is the housekeeping staff. One neat thing they offer is if you give them your business card, they will turn it into a luggage tag for free. So if you’re looking for a clean business trip grade hotel with a reaaaaaally comfy bed and convenient to the Medical Center/​USAA area, this hotel would work perfectly.

Stayed here for 2 nights on business. The room was small but clean. I liked the nice flat screen TV, but I just wish it weren’t right next to the bed. It was uncomfortable to look at the way it was positioned but at least I could swivel it to make it easier. Let’s face it — when you’re by yourself in a hotel room, watching TV is just something you do!
I also liked the microwave & refrigerator in the room. I always love a fridge in a hotel room. I also liked the light right above the night stand — it provided a nice light for reading my book.
Now for the complaints. :) The walls are paper thin. I could hear pretty much everything from the neighbors, and someone kept slamming the door the first night. I would like it if there were some sort of white noise but there just isn’t, so you can seriously hear everything. That fridge actually kept cycling on and off all night which was distracting too.
And I drink water — LOTS of water — and ended up paying $ 2 for a bottle of water the first night. Highway robbery! They provided a liter-​size bottle in the room for $ 2.50 so I popped that in the fridge and used that the second night.
They offered a breakfast buffet but we skipped that & ate at Big Apple Bagels next to the hotel. The hotel offers breakfast only so be ready to go out for your other meals — it is nice that the shopping center next door is so close. There’s Big Apple Bagels, a Thai place, an Indian place, Taco place, and Domino’s. All within walking distance which is nice.
The other ladies had the same issues with the hotel & I the next time we go we’ll find another place to stay. It wasn’t terrible but just wasn’t great.

We went with my whole family for an event. This is not an easy thing to cater too. My family, while I love them dearly, tend to be a tad bit demanding. It’s not hard to imagine when you realize that my cousins, aunts, uncles and my immediate family consist of about 25 people. Yeah. We’re not easy to cater too.
The hotel staff, did an amazing job. Although they were quite booked, they allowed us to switch my Grandmother’s room, to one that was on the first floor, easier for her to get too. They also switched around all of our rooms so the «kids» were all on one floor, and the adults on the other. *THANK YOU*.
I’m sure they had to stock and re-​stock their tea. Indian’s love their chai. I blame the Brits. :)
The rooms were nice. They were very accommodating. There is free internet, WI FI, free breakfast, shuttles from the airport.
Plus they survived my family. That in itself deserves 4 stars.