Chipotle Mexican Grill

Come here very often. Today unfortunately there was a wait for chicken and the manager was very nice and helpful and comped our meals. I’ll continue to eat here and am glad that the employees are so nice and helpful.

ALWAYS Happy with this place. I’ve been here ~8 times and am always satisfied. It’s usually busy, but that’s the location. I’m writing this for today’s visit …
I ordered online, showed up 5 minutes early and my order wasn’t ready yet — no surprise, the place was packed! What worried me was the 6×16−20 year olds on the line. I know, bad stereotype, but I’ve been to enough places where that age group doesn’t care about your order. So, I watched them closely. They were working their butts off, and when the cashier had 1 minute free, he went out and wiped down a counter. 5 minutes after my order was due, the manager came out and gave me a free drink — I wasn’t complaining, but okay. I had a large, complicated order costing almost $ 50 … I watched the young cashier meticulously check the order ticket and call out what he needed and the others on the line quickly responded. They knew their jobs very well. Yes, they missed one order of chips, but considering what I ordered and how busy they were, I did NOT complain — I pointed it out and they quickly added the bag of chips.
This is a very competent, professional, and friendly group of employees. Keeps me coming back.

Love Chipotle but management has a lot of work to do at this location. Service is painfully slow and employees seem more interested in talking and joking to each other then actually listening to customers and fulfilling their orders.
For now this is a location to avoid until the store manager is replaced.

What excellent service!
We came during the rush hour 6:30ish and the line was long. Moved through pretty quickly though and the food was still put together as ordered and with friendly service. We got up to the counter and Robert gave us drinks on the house to compensate for the wait (which I didn’t even think was a big deal given the hour and busy location).
This chipotle stands out among the rest and appreciate Robert and his staff’s wonderful service! (As always, the bowl was super tasty!)
Thanks to this 5 star location!

Always amazing service here. We come here a lot and even when they are busy there is always a clean place to sit. The staff is personable. You can count on a staff member coming up to you during your meal to makr sure everything is alright and to see if you need anything. The food is always fresh.
I have a picky 6 year old who thinks the meat is too spicy (what does she know… she is 6. The meat is perfect) the staff always find a filling substitute for the meat for my daughter. She loves the make your own taco option for kids sub meat for guac.
Anywho… this place is awesome.

We have eaten here many times however this time my husband got food poisoning from the food yesterday afternoon. We think it’s from the pico.

I got to chipotle and there was a long line. They had us served in less than 10 minutes. Not only were they moving very quickly but they were also making sure they had excellent customer service.

I have been here 5 times this year. Poor customer service. The place is always dirty. The soda carbonation is always bad. I counted 12 large flies inside.

Staff isn’t friendly, they don’t ever seem to have enough food on hand! Takes longer than any other chipotle I’ve been to and I’ve been to a lot! They’re lucky it’s the only one on the northwest side, that’s really the only thing they have going for them. Also, I notice 2 of the employees that work their sweat into the food! When I see them working I turn right around and leave.

great friendly service, great quality food for such a TINY location! The only issue I
I’ve ever had here was when a manager cut me off to the soda machine, and got a drink. he literally reached in front of me to get his soda and didn’t apologize or let me know he was swooping in at all, lol.

This location has been pretty bad for awhile.
I’ve never had an issue with the food here, but it’s always such a dump inside. The trash cans are always full and the tables are always dirty.
There’s only about 5 tables inside and about the same amount outside. Can’t you occasionally spray them down?

Great service. Thank you for a wonderful experience.
The steak in my crispy tacos were a little pink, so I mentioned it and the manager, Michael, was quick to offer a couple solutions to remedy the problem.
Way to go in customer service, Michael! Thank you again. We will be back to eat!

I’ve eaten at quite a few Chipotles in quite a few different cities, and this is by far the worst one I’ve been to.
Portions are much smaller and the ingredients didn’t seem very fresh. You know it’s bad when they’re making your bowl and you’re kind of cringing at the thought of eating it.

Dirtiest Chipotle Ever.
This is well after the lunch rush and all the tables looked like someone ate with a snow blower.
The ordered was under portioned like some of the last few chipotles I have gone too.
This place is falling down hill.
I assume this will turn to crap in the next few years if they don’t get their hiring process straight.

I love everything about Chipotle and eat there at every opportunity. It’s motto, «Food with integrity,» wants me to give them as much business as possible. I love the fact that they don’t use GMOs and use only the best meat.

Great food! Great environment! My favorite place to eat out. They are super vegan friendly and are now GMO free.

Worst chipotle experience ever! Child’s quesadilla looked just as bad as a previous post. My salad was assembled so poorly it looked like soup at the bottom. Staff is in need of training from the first guy that could barely speak above a whisper even after asked, «what?» A few times, to the other guy that erroneously put sour cream on my salad and proceeded to try and scrape it off with a cup. The food came out so gross. Never again! So if you feel like chipotle, pick another location or better yet Freebird’s.

This location is very tight. The employees here were great. They don’t mind adding whatever you like. I just somehow did not enjoy my meal though. I had a burrito wrapped in a another tortilla with cheese. It looked great but actually had caused me to not like Chipotle for a while cuz i later felt ill. J cannot say that it was the food from here though, but it was so much food, i had to throw it away. Taught me a lesson. Do not covet what your neighbor is ordering. Too much of a good thing can be too much.

This is the chipotle that is closest to my house. All the employees are very friendly and make it a point to greet everyone who walks in with a big «welcome»! The staff is very fast I am usually only in there for 5 – 10 minutes at the most. The food is always delicious!

Honestly this chipotle is becoming too packed no matter what time of the day you come there is a huge line. No matter what be prepared to wait at least 15 – 20 mins. Yesterday was an experience for real. I waited in line for 30 mins then got to the front of the line and they ran out of everything I wanted. It was nice because they comped my meal but at the same time it wasn’t worth all the trouble just for a free meal. It’s time for me to find a new chipotle.