Centurion Storage

Funky place with a truly mixed review.
FACILITY: 5 stars for being clean, conveniently located, well laid out with excellent access to all three floors with elevators on two sides of the building, and modern. Prices are slightly above average. Military discount available. Boxes for sale. Free lock.
STAFF: 2 stars for being lethargic, misinformed, unmotivated, and less than helpful. When I originally called and asked about the free truck, the staff told me the truck could only be used for moving into the unit. On arrival, the truck is available at move in or move out. The staff gave me the wrong application to complete. Finally, she assigned me a unit already occupied by a client.
NOTE TO MANAGEMENT: If you train your staff better and provide better customer service that is in line with your excellent facility, your rating would jump.

Very good storage company, with which we have had very little issues with.
They have different types of storage depending on size and needs (the building itself has A/​C but you can have a unit that you control the temperature). Everything clean. And they have a good amount of carts. Customer service was great except when dealing with some. Plenty of surveillance cameras. Need a code to get into the complex, into the back door and elevators. They were very flexible with change (we decided to go with a smaller unit once we arrived and saw we ordered one too large).
The negatives were that there phones were down because of a storm, so we kept getting the call center, and the call center never told us the company’s lines were out (don’t think they knew) so they should probably find a way to better handle that. When the main lady isn’t there, it is another who apparently doesn’t know much, and doesn’t speak/​understand English very well (my fiancé had to speak to her in Spanish in order to get everything done.).