Best Buy

Coming here during the day and at night is like coming to completely different stores. The customer service during the day is phenomenal however the night crew must be trained to be rude because every time we come at night we have experienced nothing but horrible customer service. But let me tell you about one particular experience:
We came in to exchange a laptop we bought here because there was a glitch with the screen. We went to customer service and no one was here. We tried to get the attention of the four employees that was standing by the entrance who all looked at us the kept on going with their conversation. After my husband finally said «can I get some help?» Chris the «Apple Master» just said, «she’ll be right with you». A girl, her name was Christina, walked out from behind with a couple of Dr. Pepper bottles and said with a lot of attitude, «can I help you?» when we politely told her we wanted to do an exchange she said, «you wanna go get the item?» and then turned the other way. When we went to get the laptop no one was there to help so we asked an employee passing by to help and he said «No I can’t, you need to ask someone else.» like umm… Aren’t you an employee here? Anyways Chris comes back and gets the laptop for us and then there was this big ordeal about why we were returning and they didn’t believe there was a glitch and made us open the laptop and show them. Then the geek squad guy comes and says «well why are you getting the same laptop again? It’s just gonna have the same problem.» so then they asked us to open the new one and check it. We didn’t have anything to open the box with and asked them for a box cutter and they said they didn’t have any. So we stood there awkwardly deciding whether to open the box or not and then Chris handed us a pen. The new laptop didn’t have the problem so they said «oh it was probably just a glitch» yeah… That’s what we said the first time. This whole time Christina is just worried about how cold her Dr. Peppers were and if anyone needed some Dr. Peppers. We just wanted our exchange done and to leave. So she did the exchange, no thank you or anything. At the end when she saw how visibly upset I was she said «have a nice day» but they had already ruined it so it was too late. It’s difficult to explained the tone of the attitude we received through words but trust me, the rudeness was real.
Perhaps Best Buy could have some of the day shift come work at night to balance the rudeness of the night staff. They are the only reason this review got two stars instead of one. I would not come here again except that it’s literally only 3 min from where I live.

Had an amazing experience shopping here because Kaycee was super helpful and enthusiastic. Great customer service!

Nothing spectacular but nothing horrible either. Staff isn’t rude but not overly friendly either. Place could use a good vacuuming too.

Love these guys at Beat Buy Legacy! I couldn’t find an item there and no where
else in San Antonio. Ethan found out 1 was in transit so I called the next morning and Susie went out her way to find it and held it upfront for me. Marcy was so patient when I was checking out w my two year old son who was sleepy and cranky at the time. And I’ve also dealt with Edgar before who is very knowledgable about everything it seems! Really great staff at this location! Management should be happy with their team! I will continue to be an Elite shopper for years to come and prefer this location when I do shop for electronics!

The level of service for repairs is ZERO. I waited about 15 minutes behind another customer. He had been waiting about 20 – 25 minutes and never had anyone come to the counter. I asked twice for some help. Got nothing. Very poor.

ALWAYS hard to find help here. Been in multiple times because it’s convenient but it’s as if employees prefer to talk to each other in corners the help customers.

I always get very bad service here. No one ever asks if I need assistance (or they blatantly ask everyone else around me except me) and when I make it to the register they ask if I found everything alright and I mention the lack of attention and NEVER get any sympathy from any of the staff (including the customer service desk!). This has happened on more than two occasions so I’m probably never returning here. Today I asked for an item that was left on display despite the fact that they had already run out, again, zero sympathy. Instead of offering to search surrounding stores for it, they asked me if I wanted to buy the products separately (which is more expensive obviously) to which I replied no. Guess this is goodbye, BB. You won’t be missed.

It’s always pretty hard to find someone to help when I visit this store. Today I went to purchase a FitBit and Kindle Fire Kids Edition. After trying to get help from a couple of people Frank came over and was extremely helpful. Even when he had to excuse himself to check a customer out he quickly returned and continued to answer our questions then rang up our items. Thanks Frank for making this visit much more pleasurable than usual!

visited this place a few times and had a great experience each time. went to see the projectors since our old one is old and talked with Geoff to do some homework before we bought one. he was very detailed and helpful.

Im new to the area therefore had no idea the store showing on my receipt was not the store I purchased from. Thank goodness Samuel in store pickup was able to fix everything so I could get my TV! Everyone I encountered at this store was polite and efficient. Cant say the same for the Other store. …wherever it is!

I was looking for a specific product and after asking an employee with the typical work attire on and told that he wasn’t working in that department rudely, decided it wasn’t worth my time to search. Logical thinking would be that he could have said he’d find me someone that could help us, but apparently that wasn’t on his mind this day. My son found the headset he was looking for at a decent price and the cashier was efficient and friendly, but the sales staff was definitely lacking.

I love the idea of store pickup! Being able to expedite the shopping process by calling ahead or ordering online is a great idea, but the execution in this store is terrible.
You would think the people running this desk are ex-​postal or airline employees. They take forever to do everything and they just hack at the keyboard and start randomly scanning things. I’ve got things to do, people to see, babies to kiss! This is why I use store-​pickup!
Both times I’ve had to deal with store pickup it has taken in excess of 15 minutes for me to get taken care of. The last time I used store pickup at this location, the store pickup personnel was jacking around in another department so it took me around 30 minutes to get what I needed and he ended up not evening having my item up at the front yet. This means I had to wait another 15 minutes for him to run around the store and try to locate the item even though I had called ahead and was reassured it was being held. People like this are toxic for you Best Buy — turn them loose because they are not helping you execute your turnaround plan.

From the sales staff to the management, this best buy is by far the worst in customer service, helpful employees, and being attentive. The Mobile section is rude, unknowledgeable, non-​friendly, and unwilling to help assist customers in their purchase. I will never shop at this best buy again and recommend others to do the same. Get it together best buy, the only competitive advantage you have is customer service. If you don’t deliver on that front, what good is it to shop at your store?!

How many Best Buy employees does it take to get some answers on a product? Trick question — after 3 people, if the answer isn’t on the box you ain’t gettin’ one.

Helpful staff, great selection.

I shop here often, but when my auxiliary input cable stopped working, I couldn’t get them to help me out. The cable quit working and it was the 3^rd one I had purchased here at Best Buy. They suggested I try a different brand, but I asked why they continue to carry this other brand when it’s junk… They could have had better answers for products they sell, especially as overpriced as they are.

Big store, big prices,
Maybe shop here, but go home,
Buy online: NewEgg.

Best Buy is my favorite store. The only place I really buy electronics from. I could spend hours here in this giant electronic superstore. I use the rewards and price match policy when ever I can. Everything you need is here. A few years ago when I was buying appliances for my house. I was able to buy all of them from Best Buy. I ordered online what they didn’t have in stock, and everything was delivered and installed for free.
Well if Best Buy is so good why only 2 stars? Well one reason is that I have never been satisfied with the prices or selections of their TVs. I have always found better prices from Wal-​Mart, the Sony Outlet, and Conns. Best Buy either has high end priced models above my budget or models that I didn’t like. I understand they price match, but they never seem to carry the same model as their competitors do. Another reason why I dislike Best Buy is their price match policy is crazy. They actually call a store to check if the item is in stock before they match the price. Almost making it a waste of time. But, by far the biggest problem I have with Best Buy is they always try to take advantage of the average or uninformed consumer. With the extended warranties and their stupid set up offers. Please you’re going to charge me $ 39 just to boot up my new computer and do a couple of clicks yeah right «I might have been born yesterday, but I was up all night.» If I was not a smarter consumer I’d probably fall for that one. Anyway I gave Best Buy 2 stars for being a electronics giant, but beware they will try to rip you off if you let them.