Spotless Cleaners

Exceptional quality and personal customer service. My clothes have never been cleaner and fresher — and with an environmentally safe process. The owner pays attention to every detail and it shows. I have been to many dry cleaners in Marin and Spotless is the best.

Excellent! It’s rare that I take time to write reviews, but Spotless Cleaners in San Anselmo has earned it. They offer very similar quality and confidence with handling expensive clothes as Peninou (who I completely respect), at far more reasonable prices. I gave them an expensive winter white coat with a bad dirt smudge and it came back looking like new! They’ve also cleaned very fine, expensive silk chiffon blouses to perfection. They also do an excellent job with my husband’s dress shirts and understand what «heavy» starch means. The owner of Spotless is someone who still values pride in craftsmanship and is a consumate professional, taking the time to «know» his customers.
I found Spotless through Unilocal after having a terrible experience with a long-​used dry-​cleaner in Mill Valley. (In short, specifically asking if they could handle an $ 800 Ralph Lauren winter white sweater, saying I would take it to Peninou if they were not confident, they assured me they would «speak to the plant» to take care. Needless to say it came back very «grayed» /​discolored and the cashmere has lost much softness and «fluff». The shopkeeper’s daughter then argued with me, made excuses, etc.)
I explained this story to the owner of Spotless and asked if he would be completely honest if I gave him a garment that could not be properly handled. He took the time to explain the difference between an on-​site production facility (which he has) vs. an outsourced plant. Basically, an onsite plant can provide more customized attention while an outsourced plant simply combines many garments together and this is why you get discoloration. The outsourced plant is naturally much less expensive.
As with most things, you get what you pay for and Spotless in San Anselmo has found the right balance of beautiful quality at a reasonable price.

Great Cleaners! I took my wife’s wedding dress to get cleaned and they gave us by far the best price and did a fantastic job. The owner is very friendly as well. Even though we are living in Novato, it is well worth the extra driving distance.

So we have been going to Spotless for a few years now, and the level of service has just been outstanding.
Examples: I wear a suit/​tie or dressier casual clothes for work. I have dress shirts that had lost buttons here and there, like the sleeve/​cuff placket and top collar. (Not your normal suit and tie job. My clothes take a beating and a decent suit maybe lasts 2 – 3 years tops.) Anyway, I brought a bunch of these shirts to Alan but forgot to point out the missing buttons. I get them back on time as promised, and all the buttons had been replaced. All of them. On 4 – 5 shirts.
Another: I’m also a bigger guy who needs XXL in most shirts to fit chest/​shoulders, but then they are too long and loose around the waist. Alan and his tailor shorten, taper, re-​cut side vents, etc. They have all turned out great. And for a better price than every other tailor shop I have tried.
Wife wears fancy designer suits at her job. Same care and attention to detail there as well.
Thanks Alan and employees. Great job.

Used them to alter/​repair a couple of dresses for my wife, and to launder and press about 20 dress shirts. Everything came out perfectly, affordably, and on schedule. The owner is extremely personable and responsive when I emailed him for information. I will use them as long as I live in the North Bay.

If I could give 10 stars, I would!
My husband has been going to Spotless Cleaners for 20 years so I «inherited» them. I could not be happier with the quality of work they do and attention to details. Much better than my old cleaners. You can tell Alan is a perfectionist — exactly who you want to be working with your clothes. We have also taken fine hand woven silk table cloths there, as well as leather goods. On top of that, he does BEAUTIFUL alterations. He is trustworthy, honest and takes pride in his work — as he should.

This shop is great! I have had my shirts professionally laundered for over 30 years and finding a good shop that does in-​house laundry in addition to dry cleaning is like finding a pot of gold. The owner and his team do great work and pay attention to detail. They inspect and automatically replace smashed shirt buttons and I’ve never had a shirt damaged because of stains from their equipment, which caused me to leave my previous cleaner. The dry cleaning quality is top notch too. Prices are reasonable and the turn-​around time is very quick. Two thumbs-​up for Spotless Cleaners on the Miracle Mile at the San Rafael/​San Anselmo line.

The owner is the hardest working guy in the cleaning business. He is there all the time, has a smile on his face and appreciates my business. They are so service oriented that they met me on a Sunday (they are normally closed) to give me my shirts for an emergency trip I needed to make. When was the last time someone went the extra mile for you!

I love this place! I have been going to this family operated dry cleaner since the day they took over operations 5 or 10 years ago and I have only the highest praise for their service, friendliness, work ethic, and quality of work. Never have they misplaced much less damaged a garment. Their prices are reasonable and I now trust them so implicitly that I no longer keep track of my tickets. Just show up with the old and take the new.

I am surprised at the negative comments about this business. I have been doing business with Spotless Cleaners at this location since 1990. The current owner is a perfectionist, and he sets a high work ethic for all of his employees. When I have any designer clothing to clean, they are always very careful to wrap the buttons, not use too high steam, and I have never had any issue with either attitude or quality. If you want a GREAT, affordable, neighborhood dry cleaner, go to this Spotless Cleaners! They will do their best to turn things around quickly and accommodate your schedule!

It’s been a LONG time since I’ve written a review, and dropping off to and picking up from Alan and his staff at Spotless Cleaners deserves more than just a simple review of 5 out of 5.
Spotless Cleaners is located at: 32 Red Hill Avenue, San Anselmo, CA 94 960
Ten years ago, I lived in San Anselmo. Since then, I have moved to Kentfield, Sausalito (2 locations), and now in San Rafael. I decided 10 years ago to seek an alternate cleaner from where I had been going in Mill Valley. After calling around to get prices, I found that Spotless cleaners offered very reasonable prices, and they were close by, so I decided to give them a shot. When I walked into the store I immediately felt welcome. I met Alan the owner (and his son Peter). They were (and still remain) VERY friendly and nice. I had a great feeling about this place from the get-​go. My clothes were ready when I was told they would be, and the quality of service was top notch. Ten years later, I am still going there.
With me, I care about consistency over time. Alan and his staff at Spotless Cleaners deliver quality, consistently cleaned and pressed clothes, exact to request hemmings, and service with a smile. I guess that is why I still drive to San Anselmo and go out of my way (even from my Sausalito days). I am very impressed with Spotless cleaners and I highly recommend this place to everyone in Marin County within driving distance of Miracle Mile.
Randy G, San Rafael (used to be in San Anselmo, Kentfield, and Sausalito)

PLEASE READ THIS:
DO NOT TAKE YOUR CLOTHES HERE!
Been taking our clothes there for years. The quality is pretty good but the customer service is horrible. Don’t even think of complaining if a stain didn’t come out or they’ve lost a garment. The owner gets really defensive and unpleasant. Picked up my clothes the other day and noticed when I was putting it away, that something was missing. I called to let them know and the owner calls me back and says «why don’t you open your eyes and look more closely?», and kept on talking and eventually screaming at me and not letting me speak. My husband later went in there to discuss it with him and and the owner told him he didn’t want our business and told him to F off and get out of his store! The guy is a jerk. Seriously? That’s the best way to speak to your customers? My husband and I were shocked. Don’t recommend them. There are plenty of other places with competitive pricing and equal quality in San Rafael.

I will post this review in two parts because it is long, but informative…
Part 1:
I will start by saying that I am comforted in reading that others have had the experience of Allen, the owner of Spotless Cleaners, turning on them. I really don’t think he cares, about his customers and maybe his business (as hard as this is to believe); certainly not his reputation. His actions (as other point out) reflect this lack of care and my experience today is almost beyond explanation, but here I go.
My family (my wife & me + two kids) have been customers of the San Anselmo Spotless Cleaners (32 Red Hill) since 2006. My wife brings all my dress shirts plus her dry cleaning to Allen. My wife is usually there once a week; we have done ample business with this establishment on a regular basis.
I only wear suits on the road, so only have dry cleaning every so often, but need my suits cleaned on average once every four to six months. I mostly have higher-​end Italian suits (reason for calling this out follows, but it goes with Allen’s focus on «quality»). Allen likes to explain his businesses as a higher-​end cleaner (thus justifying the $ 3.00/shirt, approx $ 15/​suit, etc. prices). I am happy to pay for quality service and again, have done so for years. In addition, they claim to do all the work on the premise, which I have always thought is a pro (though I can’t really explain why).
For whatever reason the past two times Allen has dry cleaned my Zenga ‘Trofeo’ suit (again, naming so readers have a sense for the quality of the garment) numerous buttons have come back broken (i.e., the buttons are significantly cracked and/​or chipped). The first time I figured it was a complete accident and didn’t say anything. The second time I thought that maybe the buttons were the issue, but I spoke to the people at the Zenga store (where I had to go to get the buttons replaced) and they assured me, with a confident smile, that it is not the buttons… this is high quality stuff (as I already knew, but was perplexed so I asked). So before getting my suit cleaned this past time (again at this establishment), I pointed out to Tau, the gentleman who helps Allen behind the desk, that the prior two dry cleanings resulted in broken buttons and I asked if they could clean the suit without breaking the buttons. He said ‘yes,’ I asked again with a friendly smile if he was sure, he smiled back and assured me. Nice guy.

I’ve had good luck here, after making the rounds at Maxwell, Marin Cleaners, etc. and ultimately having things damaged or lost. You have enough clothes cleaned, you’ll run into issues. It just comes with the territory perhaps. But I’ve never had problems here and the service is great.

These poor reviews don’t make sense to me, according to my experience with Spotless Cleaners and the owners. They’ve always shown me their dedication to their business, and the work has always been exemplary. Their tailor made alterations on formal wear for me and the result was as though I’d been fitted for a brand new Brioni or the like, the trousers and dinner jacket wearing so well for the important event I attended. These attitudes which the other reviews complain about mystify me; I’ve never seen anything like it there. I’m current, too, as I just dropped off a few things there today.

DO NOT DO BUSINESS HERE! The owner is a jerk –to say the least!
I was new to the neighborhood … brought in cleaning and a vintage dress that needed a new zipper. The owner assured me that my dress would be ready for a wedding I was going to that next weekend. When I went to pick it up 3 days later the zipper wasn’t working. He reluctantly kept it to fix it and advised that I could come the next day to pick up. When I returned the next day (carrying my small baby) he told me that my dress was not there and would not be back until the following week. I tried to discuss it with him and he started yelling at me, calling me names and told me he refused my business and to get out of his shop! Not only was he beyond rude and insulting… he was yelling at me in front of my baby. I was outraged.
My husband was nice enough to go back the next week to pick up my dress and would have had a word or three with the owner but he was not in. Good for him…