All American Chrysler Jeep Dodge of San Angelo

Recently purchased a Ram 1500 Sport. I am very pleased with the truck. Very good ride. My salesman, Daniel was very good to work with. Was able to answer my questions. He was not forceful and was a big help in my purchase process and I appreciate his assistance. Every thing went well till I was handed off to the financial manager.
The financial manager lied to be, saying that the bank required me to purchase Gap insurance. I advised him that I already had it with my insurance company and he said that would not work. They required me to purchase what they had to offer. Comparing the two policies, my savings with my insurance company would be about 300 for the life of the loan. The signing process went quick and no time to read, he did not even give me a copy of what I signed. Said that it would be a while for him to make copies. Made it sound like hours, and said they would send me copies. I got the paperwork today and read it. The Gap insurance page says that it is not required to get the loan from the bank. Called and talked with the bank and the guy laughed when I told him what the Financial Manger said. I called to discuss it, and the dealership said the lady who handles the cancelations works between 8 – 5. I do not like the fact that I was lied to and forced to purchase something that I did not need or want since I already pay for it at a much better rate. While the contract says it can be canceled within ten days, it is the fact that I was lied to.
He took my positive experience and turned it into a bad experience. The salesman went out of his way to help, this guy should of had a can of Vaseline on his desk. I would buy from Daniel again, but I will not do so if this is the only guy who can sign the paperwork. A true used-​car salesman mentality. If he is the only one who can close the deals, then I would say stay away. At least do not trust him.

Just avoid this place all together. This dealership from the ground up is a blight on the American automotive industry. Don’t buy from them and certainly don’t service your vehicle there.
My experiences.
Looking to buy a Dodge Ram Eco Diesel the first year they came out — Went to three different salesmen on separate days. None of the salesmen knew their product. I finally called a sales manager and he told me they could order one but not for another 6 months. When I asked him to price the vehicle, he said he could let me have it at MSRP as they would be very popular when they did come out. Another call to Mac Haik Dodge in Georgetown and the salesman said he would order it built the way I wanted and gave me a price of $ 3000 below MSRP. Sold. I had my truck 8 weeks later.
A year later, I was in the Market for a Jeep Wrangler and went to All American to test drive. They had 1 Wrangler on the lot. We took the Jeep for a test-​drive and I noticed a window sticker in the back seat with an MSRP of 29K and change. I told the salesman that I was not crazy about the color but if it was a good deal, I might be able to overlook the dark color. He told me he had not sold a car all week and that they were ready to deal. Long story short, after the test drive he came back and met with his Sales Manager to get their best deal. His bottom dollar was 30K+ over $ 1000 over MSRP. I told him I think we are done here and ended up buying a Jeep at Nyle Maxwell in Taylor for about $ 3000 under MSRP again.
Recently: Needed Recall service on the Dodge Ram I purchased in Georgetown. After two disconnects and a hold of about 15 minutes I got through. Service manager gave me two options. I could make an appointment or I could just bring it by. The first available appointment was 8 MONTHS away! To just bring it by i would need to drop it off for 2 or 3 days and they would work it in. This is all for a 30 – 45 minute safety recall. As a comparison I called Mak Haik in Georgetown and they told me no appointment was necessary and they would have me out in about 45 minutes.
I can only speak for my experience but from what others have told me about this dealership, it seems to be the norm. If you can’t buy and service your vehicle out of town, don’t buy Chrysler.

Would give zero stars if I could, but only because of the service department.
We purchased our vehicle out of state, and took it in for a warranty issue and oil change. The vehicle was only a month old, but we had driven it from the west coast so it was already at almost 4000 miles. After trying for several days to call and get an appointment with the service department, I finally got through. I took the car in and dropped it off so they could get to it whenever, as I was not in a hurry to get it back. After about 4 days they called me that it was ready. Awesome. Went and picked it up, paid the $ 100 for the oil change (never again), and was on my way. About 5 minutes after leaving the dealership, the vehicle started to smoke and smell like burning oil so I pulled over. As soon as I turned the engine off, oil started pouring out from under the vehicle. Since I had just left the dealership and it was still about 10 minutes before closing time, I called to try and get someone in the service department. I was transferred 3 times and no one ever picked up. After explaining my situation and anger to the receptionist, she assured me that she would get ahold of a manager and call me right back. Did she? Of course not. When I called back and spoke to someone else they had no idea I had called. After once again explaining the situation (let me just say I was LIVID at this point), all she could do was give me the number for the Chrysler towing service. Let me say, they were awesome. They had a tow truck to me in under 45 minutes.
The tow truck took the vehicle back to Chrysler and the next morning the service department called me and asked why it was back. I explained the situation and figured they would do something to make it right. They redid my oil change (so they said) and cleaned the vehicle at my request as there was oil flung everywhere on my new car. I was told the issue was the filter. When I back to pick it up again, I asked the person I was dealing with for a refund. $ 100 for an oil change, and they couldn’t even do that right. My door was also not fixed. They refused to refund my money and said to call and speak to the service manager. After trying to reach him for days, and after my husband left a message for the general manager with no return call, I called the Chrysler head office. I explained the situation, and lo and behold, they already knew what awful service this service department provides. They tried to reach someone at the dealership for about 3 days with no luck, and finally gave up. Chrysler refunded me the $ 100 and filed a formal complaint.
I still have not heard back from the service department, weeks later. Avoid this service department at all costs. I wish I had known what horrible reviews they had. Even the cop who stopped and helped me as I was stranded on the side of the Loop knew what awful service they have, and was not at all surprised. The kicker was that after having it in there twice, I still ended up taking it somewhere else because it was still leaking. The filter was not tightened all of the way. I have worked in customer service for many years, and I have no idea how this place is still here. I will never go there again. I would rather drive to Abilene.

I have worked in customer service for over a decade, and this place has to be the worst I have ever had the displeasure of working with! I took my vehicle in for warranty work on two occasions and had change stolen out of my truck, the second time custom license plate covers where stolen off my truck, they take no responsibility for there actions! Also every time I have gone in to have service done there is a three week wait to get my vehicle in, who can leave there vehicle for three weeks with out a rental? Ridiculous!
NEVER BUY FROM THEM! once they have your money they want nothing to do with you.

The general manager, Paul Hatcher, is one of the rudest, most unprofessional managers around. When I go to buy a car Character Matter. He has none. Will NEVER buy an automobile from this dealership.

I will agree with the previous review 100%!
They said they would honor a free oil change from the dealership I purchased my Durango from, but didn’t.
They promised an hour/​hour and a half service for the oil change, but after almost 2 hours they hadn’t even started.
I called and told them to cancel the service and that I would returning to pick up my vehicle. When I got there, my Durango was still in line to get serviced. The keys weren’t in it. And on my way back home discovered that the hood wasn’t latched. Plus, there were greasy finger prints all over it.
No manager was available to speak with, but I’m told that one will be calling me on Monday, to address my complaints.
I will NOT be coming back to this dealership for any reason.

I have dealt with this dealership for years and have purchased five or six vehicles from them. I have found Paul McClure (salesman) to be very pleasant to deal with. The service department is the reason for the low rating. If you can take your vehicle to another place for service, you would be advised to do so. They make a lot of promises that they aren’t kept. There are a lot of places to go, so look around.