Sears Auto Center

No wonder they have 1.5 starts. Can’t believe they expect people to wait 2 hrs for a simple oil change. I even called ahead to make an appointment .They don’t seem to have any sense of urgency. For 2 hours I might a swell buy the oil and change it my self.

Usually I love this place for cheap affordable oil changes, but lately the place has seemed understaffed. When I went in in August, it took them 2 ½ hours before they even pulled my car in to get changed. So this time, I made an appointment… I still had to wait over an hour before they saw to my car. What’s the point of making an appointment if I still have to wait?!! Like I said, their prices are less than most, but unless you have a full afternoon to wait, I suggest going elsewhere.

Customer service rep Paul/​peter (not sure of his name) wasn’t very helpful or professional. I only gave this location 3 stars because of the girl Melissa who helped me when the service rep couldn’t.

Well, I have never posted a review but the sheer ineptitude requires me to make a post about the Sears ‘Auto’ Center on State St.
I purchased tires there a few years ago because they matched an internet price and thought that was great. Kept going there for my rotations and balances due to warranty. Numerous times they didn’t balance or rotated the tires different than I asked. Also were almost never done when they said they would be,
Now to the bad! After stopping by to check some unique wear — which they told me was normal — a few thousand miles later, when required, I went back to have them rotated — Went to work, came back 3 hrs later — they said it would be done in 2 — and the car was still on the rack. I asked what was up and they said that one tire [the one i raised concern about] was too bald to rotate. They wanted me to purchase a new tire. I asked them why they didn’t call me, they forgot. I asked them to take the car down and let me go — which they did, no rotation.
Now the really bad! I went back a few months later to have my tires rotated on the truck, they rotated them, as far as I know. Driving home [about 3 miles away] it felt weird, vibrating and tight. I didn’t drive any more that night and the next day I drove back to sears to have them look at it, well — my front right tire fell off on the way there!!! I barely stopped in time to not have the disc hit the ground but all the lug nuts were gone — it seemed like they didn’t even tighten them at all because they all popped off at once. Called Sears, they sent a tow truck and was very apologetic. I told them how lucky they were that the tire didn’t come off or I wasn’t on the highway!
They told me not to worry they would take care of it all — replace wheel, lug nuts, even change pads and rotors on the front for my troubles. They were also going to replace the actual wheel because it was grinding on the disc momentarily before it came off. Since it was cosmetic they said they would help me out with the car instead.
OK, not bad right? Well as you can imagine more issues … I went to my regular mechanic because after I got the truck back I noticed severe vibrating in the front while braking.
They never replaced the rotors, not even the one on the wheel that the tire came off.
So check off the list that I will NEVER bring the truck to Sears again.
Now the car, after 3 weeks of calls to them about getting the unusual tire wear resolved [which i ended up calling goodyear direct about] — I finally was able to get them to answer me by showing up [3 times] at the shop. They consistently kept pawing off the duty on various managers. I finally had them take care of the tires for me, again pro bono.
I run a small business and have for 20 years, it behooves me how a national chain, with apparently numerous awards, can be so inept, disorganized and accepting of poor labor within their shop. Shame on you Sears, it now is understandable how and why you are slowly going bankrupt.

My initial reaction is the check in service person was not polite. He didn’t have a sense to let the customers waiting know that he’d be with them soon. He seemed to be groping to figure out what to say to justify the additional work they were proposing to do it even seemed that way with other customers I overheard while waiting. I’ve been to other Sears Auto Centers that I would return to but not this one.