Zagg

This store is the most unhelpful store I have ever been to. Manager is rude, thinks he is being «helpful and giving a deal» but in all actuality he is just following policy. My phone screen has cracked multiple times within weeks of getting it. Do yourself a favor and don’t shop here

Excellent products and services! My niece was needing a phone case and they were able to find what she wanted.
The price point is definitely lower than the Apple store. Most of their products come with lifetime warranties which I think is amazing.
Thus is definitely a gem!

TOTALLY DISAPPOINTED. The touch and feel is great but it doesn’t do the two most important things: protect your screen and honor the warranty. I wasn’t completely upset when my iPhone 6 screen cracked despite the very expensive «protector» which was professionally installed. I had to buy a replacement iPhone ($ 300) but was happy to be able to get a free replacement cover (not protector) through their warranty. Well, it isn’t free… they charge $ 5.99 to ship an envelope. AND, they require you to send in the broken protector. This can be hard if you go into the Apple store and get a replacement phone and don’t think to peel off the damaged protector with glass shards stuck to the bottom.
Unfortunately, it was also not obvious in the replacement process that I had to return the failed «protector.» For example, they don’t offer pre-​paid shipping labels, they don’t remind you during the replacement process, they don’t remind you over the phone, they don’t send follow-​up reminder emails, and they don’t include reminders in all of their confirmation emails. I did notice that a return stipulation was placed on one of the email confirmations but was written in the smallest font possible. Honestly, i think the product is one of the nicest feeling screen covers available, but this company seems very deceptive in their replacement process. It feels like an old-​fashioned mail-​in-​rebate which requires you to jump through hoops just to get what you’re entitled too. In the end, they charged me for the replacement and i paid more than i would have had i just gone to the store and bought a new «protector.» If you like the feel, then this is for you. But don’t expect the product to protect your screen or for the company to honor their warranty. Very disappointing.

I came here to get my iPhone 6 glass screen protector replaced due to few chips from wear and tear. They only charged 6 dollars for the application labor. It was done fast and to perfection. The service was courteous enough. I would get service from them again.

I bought the glass screen protector for the Galaxy note 4 and it quickly cracked. I called the store and was told come over and we’ll exchange it. I asked do you have it in stock and they said «of course» when I got to the store not only they did not have it in store, they don’t even carry the product anymore and I was told that there was nothing that they could do for me. Later they offered to give me the basic protector at no charge. Are you kidding? Replace their most expensive cover with their cheapest cover at no charge. I didn’t know if I should laugh or what. Lesson learned.

If it sounds too good to be true, it usually is!
I have been embroiled with Zagg for 16 months now. I was interested in portable power. They said I needed the a Sparq 1200 (now discontinued) to do a charge on my iPad 2 and iPhone 4s. It failed
So I got the Sparq 3000. I had it for a few months and it failed. Now they tell me I need the 6000. Only they won’t let me upgrade, they want me to buy a new one. No credit for the one that failed.
I got physically Ill on my last call.
Don’t waste your money!

They lost my IPAD and gave me grief as if it were my fault they lost my IPAD!

Did a great job and was speedy!

I was very impressed withy experience. Had to get a new phone from the Apple store and they would not reimburse the screen protector (not a complaint, just a note). I walked around the corner to Zagg and explained the situation. He took the old screen protector and gave me a new one with no charge.
Great service, great product, great price, great warranty. The young man running the store that day was very professional and had a lot of knowledge.

With Zagg headquartered in Salt Lake City, this is my first time stepping foot into one of their corporate stores. This particular store’s layout is immersive, with loads of well laid out colorful accessories on brightly-​painted walls. A wall-​mounted flatscreen plays demonstrations showing off the toughness of Zagg products.
My friend brought four devices in previously for screen cover installations, and commented on their nice waiting room and free WiFi access. After purchasing a screen cover, installations usually cost about $ 5 per device. They’ll remove your device from factory-​sealed packaging (if applicable), flawlessly apply the screen protector, and bundle your device into a microfiber pouch (pouch included with the installation).
Most recently, my friend and I walked in for a screen cover on his new 7^th-​gen iPod Nano. After applying the cover, the store representative advised my friend to keep his device off for 8 – 12 hours and out of his pockets for a full 24 hours so the screen could «cure» completely.
All in all, a great store, and well worth the $ 5 installation fee. This is a much better option than buying those packs of 3 for $ 5 off Amazon, doing it yourself, and probably wasting two in the process!