Xcel Fitness

This is a terrible business with very poor management. I worked with Mr. Carrington who is very professional. Mr. Carrington got me the «HERO DISCOUNT» and also told me that I could do a month to month due to moving out of state. Well my membership was up in June of 2015… So I was told xcel fitness kept charging me for two months afterwards. I called and spoke to employees telling me how sorry they were and that I would be reimbursed. I then called and spoke to a Cam Campbell who told a military veteran to go fuck themselves and that I still had to pay money. I just barely received a call and a bill from recovery services for 639.00. IF YOU ARE A MILITARY VETERAN OR AFFILIATED WITH THE MILITARY THIS GYM IS NOT VETERAN FRIENDLY. They are also black listed at the SLC VETERANS AFFAIRS CENTER!

I’ve been a member at this gym for years and I’m sad with the way it’s going. They are putting an emphasis on their new fitness programs and are neglecting their core group fitness classes which is their bread and butter. They are cutting classes and instructors. It’s sad to see because I’ve loved this gym for years. I would love to see them put more of an emphasis on their spin classes as I think they are missing out on a huge market (hello Soul Cycle!). I don’t really go for the equipment so can’t comment, but have always enjoyed their group classes and friendly instructors. Hopefully they put more of an emphasis on it again. I can’t comment on child care, but my friends love its price and convenience.

Called here searching for a new gym about four weeks ago. Guy was nice! At the time, I was living in LA and explained I would be moving in a few weeks. Today, I called to go visit and check out the gym since I officially moved here a week ago. Guy on the phone said he spoke with me already and I would have to charge me for a day pass to check out the gym… Claiming I have already been in and told him the same story… So, I will take my business else where. If this is how they treat people who aren’t even members yet, I could only imagine how they treat members once you are signed into a contract.

Soooooooo I don’t even go to this gym but know a lot do people that used to. It’s crazy how new the new owners have burned so many bridges with really great fitness professionals! The price per month is madness! They can’t expect to charge people so much especially for how many members are leaving to go to other places. This is a great location and it will be interesting to see if it lasts six months with how it is being managed. I wanted to join until I started to hear the reviews from friends. Too bad!

I am leaving this review because of the terrible customer service experience I’ve had as a new member. I don’t think this is the norm, but it’s worth leaving a note about my experience for the younger, college student demographic.
I recently purchased a Groupon for XCEL that gave me unlimited access to the gym and yoga for 30 days. With the exception of not having a basketball court, pool, and early closing hours (relative to other gyms), I loved the gym. In fact, I liked it so much I introduced several of my friends to the gym and had them purchase the Groupon as well.
At the end of our Groupon, my best friend and I decided to look into memberships through the summer, even though we’re still finishing college and their memberships are 2 – 3 times as much as a typical Gold’s or 24 pass. Long story short, they gave my best friend – who I brought to the gym – a better price than me and failed to give me any sort of consistent or sensible logic why.
I spoke with the same basic sales rep (Rexton) that my friend dealt with first and he tried to convince me that the reason for the price difference was we bought two separate Groupons – which is completely false; I showed him the same Groupon I bought the day I bought it – and as a result I would need to pay $ 20 more a month than my friend. Obviously this made no sense to me and of course he claimed he had no sort of authority to do anything about it so I ended up getting the GM’s contact info.
I sent the GM, Nate, a text explaining the situation and simply asked to get the same price as my friend I introduced to their gym; or at the very least be given a reasonable, legitimate reason why I should have to pay $ 20 more a month. Surprisingly, he responded quickly but just delegated my issue to his manager Cam.
Cam was honestly a joke. He claimed he gave me a call two days after I spoke with Nate but didn’t bother to leave a message so I had no idea he had called (if he actually did). Then he called again a day later after I asked Nate why his manager hadn’t contacted me. Our phone conversation was so confusing and frustrating that I decided to just leave work and go talk to him in person. In person he was even more confusing and quite frankly didn’t seem to care at all about the situation (nor as the manager did he seem to understand very well how their memberships etc. work), giving me several different reasons why I have to pay $ 20 more a month than my friend I introduced to the gym, in the end claiming it was a «computer error» that my friend received the price he did (seriously??). This was the first time in all my conversations about the situation this explanation was given, and I’m confident it was a total cop-​out.
During my conversations with Nate and Cam I even offered to pay 6-​months to a whole year up front if they would just give me the same price my friend I introduced to the gym got. And yet they still insisted «policy» forbids it, despite being unable to clearly explain what policy they’re referring to or why my friend actually received the price he did when we’re both in the exact same circumstances other than the last minute BS «computer glitch» explanation.
Anyway, the reason I’m leaving this review is during this whole process of becoming a new member, I didn’t feel valued or taken seriously at all. It’s not as much the extra $ 20/​mo as it is the principle of valuing your customers (especially your NEW ones) and taking their concerns seriously. Had I felt like I was valued and my issue was taken seriously and they gave me clear and understandable reasoning for what happened, I wouldn’t be writing this review. If you are the college-​student type, don’t expect XCEL to take you seriously.

I looooveee this gym! I haven’t taken any of the classes, just go in to lift and some cardio. My 2 year old needs to be carried out crying every time I go to pick him up after my peaceful gym session. He just doesn’t want to leave! My only complaint is that as soon as we get there my son rushes in to play and doesn’t even say bye to me :(so glad we live less than a mile from excel. As a stay at home mom, it’s the highlight of my day. You need to visit the facility yourself to really get a feel of how awesome the gym and it’s environment is.

For the cost of this gym, ($ 139 per month for gym access and barre and $ 149 per month for gym access and crossfit for my husband), I would rather drive to Lifetime Fitness. They also have very few classes on Sundays. Due my husband and I working full time and the price they charge it’s frustrating that they don’t offer more classes on the weekends. I also feel that other real barre studio offers more intense workouts. For the price, I’d rather have access to a pool and more amenities. The daycare was HORRIBLE! I asked them not leave my baby in the carseat. Not only did they lave him in there, but there were several toddlers crowded around him poking him in the face. It took a good 5 minutes for someone to come over to help me and address it. My nanny had a friend who worked in this daycare and she quit due to it being understaffed, poorly managed, dirty, and unsafe. I refused to take my baby back after this experience. When I discussed these concerns with the manager… there was no apology or concern. I would highly recommend going elsewhere.

This is a top notch facility. I was in from out of town and needed to train a couple of days. $ 20 guest pass, which is pretty standard regardless of how dumpy the facility. Place is cavernous. Is powerlifter friendly. Has chalk. Some 5 sets of squat stands and platforms. Pendlay bumpers in kg in addition to standard weights. Dedicated rogue deadlift platform. 3 prowlers. About 75 or 80 yards of football turf. Full complement of hammer strength plate loaded machines. Benches. Dbs at least up to 100lb. Just everything you would need. The crossfit rigging in the main gym also provides plenty of additional rack space. Locker rooms are great too, with lockers that have electronic locks you can use. Could not have been happier with this facility.

This is by far the best gym I’ve been to in the Salt Lake area. Rather than a source of monthly revenue, you are treated like a valued member of a family. They actually want you to come! In short, they care and want you to succeed. Furthermore my toddler adores the kids area and begs me to go – talk about workout incentive! Two thumbs way up from this mama of two.

I just took the 6 am Pilates class, it was so bad I should have just stayed in bed. It was like the instructor allowed us to watch her do her own workout. Get her off the schedule if you care about your clientele!

I love this gym! I’m here daily, sometimes twice!
It’s an awesome facility for absolutely any and every type of fitness guru.
The gym and equipment is state of the art. Very modern and clean.
Friendly staff and an overall great place.
There is a reason there are so many regulars… Because this is the best gym.
Before Xcel I would never consider showering at Golds, VASA, or another gym. Xcels locker room is clean and maintained.
Their yoga, crossfit, and Olympic, power lifting areas are incredibly nice!
5 solid stars. I’m a lifer.

Xcel is a fantastic fitness facility that is constantly upping its game. I have been a member for about 10 years and I never get tired of working out in this top notch gym.
The recent remodels have added space and new equipment to keep you looking and feeling your best. My girlfriend and I have also tried out many of the new yoga classes and have been really impressed. Be ready to sweat!
The staff is always friendly and the locker room is always clean. The other members represent a broad mix of people. I really like that there are always at least a few people working out really hard to keep me motivated.
If you check out Xce I think you will be impressed.

Thank you Josh for taking the time to make me feel liked a valued Gym member, I can’t express how much I appreciate the amazing customer service.
I am looking forward to trying out all of the great new gym additions — Aerial yoga, hot yoga and barre!

I am happy to say that Josh at Xcel was able to remedy the concerns I had. I’m also happy to hear that our recent telephone communication issue was caused by a mere «technical difficulty» that they are having with the phone company — we’ve all been there.
In all fairness, Xcel has a top-​notch facility and very reasonable prices. I recommend them with confidence. I also recommend reaching out to Josh, should you have any concerns.

I tried anti-​gravity yoga for the first time and it was a blast, but be prepared to be very sore the next day. The hammocks they use are deceptive in making you feel snugly and comfy but somehow my butt still got kicked :)
One suggestion, if you have a bad back make sure to let the instructor know before class starts. I’m glad I did because there certain moves she gave me alternatives to do instead, which I’m sure saved me a really bad next morning.
Next on my list to try is one of their beginner Pilates classes.

Xcel is a fantastic gym with great classes and teachers. Over the last few years, they have done a ton of renovations to give the gym brand new facilities and bring in fun new programs. From Pilates to fitness classes to spinning and CrossFit, there is a huge variety of classes. There is even a great fresh food café on site, and child care to make it easy to fit in a workout. In a crowded gym market, Xcel stands out as a place that makes it fun to get fit.

Whoa Xcel Gym!!! Could you be more amazing!!!
I did not know that a state of the art gym could be in a small little city like SLC. I’m clearly an L.A. girl and so lucky I found this gym right around the corner from my work. BONUS: Everything in this gym is new and shiny +1 star! It kinda looks like a movie set. They could have used it to film the Hunger games training scenes.
Anit-​gravity Yoga class :
— I’ve been dyyyyyyyyying to take this class for a long time and I’m so glad that I finally did It! My instructor was Jenna. She was fantastic! Very hands on (+1 star !) I totally love that because I always feel that i’m doing shit wrong. I was confused and scared but she was so sweet and made me feel super comfortable with the poses. ½ way into the class I felt like I could try out for Cirque du Soleil. ok not really but I was having an amazing time. Favorite part was flipping over!!! I recommend you bring a friend it’s so much more fun, you’ll want to share the experience with some one. I’m super lucky I went with a few friends. I really loved the decompression of my spine. The instructor mentioned that some people specifically come to this class for this reason. I can’t wait to take my sweetheart and have fun watching him do all the fun tricks! I hate to say that my other favorite part was the last 5min, you get to lay inside of the fabric coccoon and relax. I felt like a little kid wanting to take a nap!
P. S. Get to this class early or sign up online. I’ve missed it 2 times because it was full !!
I’ve also taken the total barre class… Kicked my butt… I was sore for a week.
— Child care: o.k. I think this is weird bringing your kids to the gym because I’m from L.A. BUT everyone in Utah has a hand full of kids. It was CRAZY SMART for the owners to have child care for the busy parents on the go. NO excuses parents! They have Child care !
Last BRET P 100% sure your a fake Unilocaler with this being your only review! Why do you have to hate on amazing owners trying to do something great?! Go hate on 24hour fitness. We don’t need your negativity here!
& RANDY C — WOW you made a Unilocal to only give 1 star reviews to 6 places? You must hate your life…

Nothing but frustration. 17 treadmills and 3 work. The least they could do is admit it and place «broken» on the machines before we waste our time going from one to the other. You can’t rebut or have this removed because it is the truth.

Xcel is the best gym in the valley and I don’t know why one would want to go to another gym when Xcel offers every class possible all in one location. I highly recommend my most loved classes: Andrew’s Crossfit, Gynelle and Joe’s Total Body classes and Jess’s XMA and yoga classes). I couldn’t be happier with this gym.

Alas, SLC has a gym that is finally up to par and meets all proper fitness requirements! Please, if you prefer 24 hour or Golds, stay clear from Xcel, as its not for you.
This gym provides an upscale environment, clean gym equipment and grounds and many options in terms of classes. The trainers are helpful, genuine and NOT pushy like you’d get at other posh gyms.
Shout-​out to Janelle, she kicked my rear today!
ps-​smoothie bar and separate pilates studio.