T-Mobile

I have been a customer with t mobile fo 15 + years.
I bought 2 galaxy s 5s back in 2014, I just received a letter saying that my protection plan was getting raised from 10 a phone to 12 a phone.
I never signed up for a protection plan.
So I have been paying 20 bucks a month extra not even knowing it was a total of 360.00 dollars.
I checked my contract I signed and there was nothing
About a protection plan when I purchased the phones.
My wife pays most of the bills in our household so I was unaware of being charged for something I didn’t agree to.
I called t-​mobile and all they said all they could do is credit 60 dollars to my account. REALLY! !!! A BILLION
DOLLAR BUSINESS, A CUSTOMER FOR 15 + YEARS
AND THAT’S ALL THEY CAN DO.
WELL THAT’S FRAUDULENT THAT WHAT THIS T-​MOBILE SALES MAN DID.
I’M LOOKING INTO LEGAL ACTION FOR THIS.
MAY I’LL CALL MATT GEPHART CHANNEL 2 NEWS
IN THE MEANTIME I’M LETTING PEOPLE KNOW HOW THESE SALES PEOPLE WORK.
SO just be aware to check your bill because chances are they are doing it to a lot more people out there
Any how we are leaving t mobile.
And the funny part about it they don’t care after being a customer for 15 +++ years!!!

Store got robbed recently but got stolen items back. They tried to sell me an iPhone that was one of the ones stolen and very obviously damaged. No discount. These guys are shady.

I went in to follow up on the cancellation for a switching over from another provider and the guys Dan and Steven were not helpful. Worst customer service I have ever had been with Tmobile for some years wit that experience it makes me consider looking for a new carrier. All due to miscommunication in poor customer care.

I went into the store looking to upgrade my plan and this man named Dan helped me. He was really helpful and kept a friendly conversation. The phone I got was an iPhone 5s and as I went home I found out I overpaid for the phone. It was $ 50 cheaper online and I came back to the store the next day. I went to talk to Dan and the first thing he told me was that the iPhone dropped the price a little and he helped me get credit back. He also noticed how my daughter’s phone had dropped too and gave me credit. I highly recommend this Dan guy, he’s very helpful!

Last fall I went to this store to look at cell phones in person as my contract was up. I had found some really good deals online and wanted to see if in store was as good. I went to the store, they pulled up my account to verify I was eligible for a new phone. I looked at a few but the deal online was better. When I got home to buy the phone online all of a sudden it said I had already signed a new contract and that I was no longer eligible.
Turns out the guy at the store was pretty confident he was going to sell me the phone in store and had gone in and changed my account before I said «yes» to the phone. I called and he said «I am trying to fix it, I did not think you would go home and check your account right after leaving,» and his tone was accusing like I was in the wrong for catching him. He changed so much on my account without my permission I had to call the main office. I also filed with the BBB.

Oh, how I dread buying a new phone. Sure, its fun to have a shiny new toy to play with. but eeegads. the process. Just stepping into a cellphone store of any kind makes me break out in a sweat and get dizzy. But alas, my little trooper of a phone (yes, its a vintage model. told you I hate buying a phone) finally headed to mobile phone heaven today. No one feels right without a cell, and I am no exception. But even so, I still was avoiding the chore. Once inside, I saw several people, and almost ducked out, but I figured I might as well look at the phones while I was there.
Suprisingly, the 3 or 4 guys working took care of everyone in the room rather quickly and the lovely Cory got to me in a mere 5 minutes. He was awesome from the beginning. Even when we pulled up my account, and I wasn’t eligible for a FULL upgrade, he told me what «secret» code words to say to Customer Care for them to note my account for a full upgrade. I stepped outside to make the call, and when I got back inside, he was helping another customer, but the store manager stepped in and talked to the Customer service rep and handled everything for me. Delight!
We were suprisingly in and out in a fairly short amount of time with a new cell and a suprisingly less expensive monthly plan. And since I was getting an «early upgrade» I wasn’t supposed to get the mail in rebate that was offered with my model of phone. But the guys printed out the form anyway and told me to «come see them» if I was not reimbursed. Oh boy! :)
One downfall, which was completely not their fault, was my phone literally STOPPED working a few short days after purchasing it. So I ran it back to the store, and the manager took care of me quickly, and I was out the door with a brand new model with no hassle, no irritation, and FAST. I couldn’t ask for more in a cell phone store, customer service wise. And thats what its really about when it comes to cell carriers. Well done, T-​Mobile. You guys rule at life.

Customer service should be #1 in any business, BUT NOT IN THIS STORE. I have been with Tmobile for over 7 years and 5 years ago I added my wife and kid to my plan (my wife was on a different network). My contract was up im NOV and I was going to Sprint for the EVO and the $ 69 everything plan but because the family plan with Tmobile was cheaper we just decieded to stay with Tmobile. To make it short, I went to this 5443 S REDWOOD STORE and purchased 2 Phones. I got the Samsung vibrant. A couple of days after having the phone I started to see things about the phone that had me worried (I would charged it and unplug it and it would say it was still pluged in and the same with the USB, it would say it was connected when it wasnt. After 17 days, the Phone DIED so needless to say I took it back to where I had just purchased it and thought they would do a in store replacement, I was told that I was outside the 14 day REMORSE PERIOD and I explain that this is not a REMORSE issue but infact was a DEFECT problem and I need my Phone for work as well as personal. Mind you I have been with them 7 years and 5 of them family plan. A LOYAL CUSTOMER and they refuse to exchange it. So I went to the Tmobile store on 33^rd south and state street and told my story to the manager, The Next day he did a in store exchange with a smile.
IF YOU NEED A PHONE AND AFTER THE SALE SERVICE IS IMPORTANT TO YOU… DO NOT GO TO THIS STORE.
FOR GREAT SERVICE BEFORE AND AFTER THE SALE… GO TO THE 33RD AND STATE STREET STORE. THEY REALLY TOOK GREAT CARE OF ME. I WONT GO ANYWHERE ELSE FOR A TMOBILE PHONE.
TOO BAD THAT I HAD TO GIVE THEM 1 STAR