Scott Hale Plumbing Heating & Air

I would like to give this company zero stars if possible. They charge $ 99 after hour just to come out and diagnose problem. They, then, wanted to charge $ 318 to change a pipe, which would take about 20 – 45 minutes. When we asked the technician about the high price, he was not able to explain why. He said the market rate for a plumber is $ 200/​hour. He even bragged about how he made $ 200k a year being a plumber. This company does not have work ethics. Stay away from them!

Awful company with a slick business model. They charge $ 99 to come out on a Saturday. When they arrive, they disclose their absurd rate of ~$ 300 per hour plus DRASTICALLY overpriced parts. When I say drastically, I mean completely absurd. Quick way to pocket $ 99 when you inevitably decline.

The day before Christmas Eve my furnace went out. Granted it was old, the man who came out told me the part to fix it would cost $ 1400 alone. Then he told me that a new furnace at mid range efficiency would be $ 4700. I looked up on several sites the cost of the part he said needed replacing in which it said $ 150-​$ 250. I called another company for a second opinion and he told me the exact same part would be $ 500 – 600 to replace including the part and labor. The technician from Scott hale was going to charge me more than double!!! I then decided to go with a new furnace with the new company in which they charged $ 2800 for the same efficiency furnace I was going to get with Scott hale. That is a $ 1900 difference. I am a single mom who doesn’t know a lot about furnaces and I feel that I was being taken advantage of. I suggest calling someone else for your furnace needs. I know I will.

The company was able to come by the next day but their bid to fix the problem was so expensive, $ 8000! I called someone else out and they did some problem solving and were able to get it fixed for $ 250. Wow.

We bought a Groupon for a Furnace Tune-​Up. The guy came the same day (which seemed great!) but he was there for about 3 minutes and said that we didn’t need a tune-​up, but a completely new furnace. So we called another place for a second opinion, he came out, tuned-​up our furnace and it is working like a gem. I’m disappointed that I paid for a tune-​up and all I got was some lousy advice — thank goodness I’m only out $ 29 with them instead of the full price they were charging. I definitely won’t be calling Scott Hale with future issues.

I had a broken pipe in my wall and called these guys. They were such a rip off. Charged $ 200 just to cut a 8×8 hole in my calling to connect the broken pipe. When it was over the bill was outrageous.

We have worked with Scott Hale on several projects in our home. Our initial appointment was for a tune-​up. Upon learning of our systems’ inefficiencies, we then had a new AC and furnace installed.
We subsequently raised some questions about our purchase, and the company took the time to visit us at home to talk more about it. We were invited to visit their office and speak with employees, and we had a delightful experience learning how things work within the company to provide quality service and customer care. We were then given a complimentary service protection plan (SPP).
We used the SPP to have a whole home inspection of plumbing. We then had toilets rehung and multiple plumbing tweaks throughout the home. I was most excited that Scott Hale was also able to vent our basement dryer outside.
We were informed of a plumbing need in the shower which turned out to be a misdiagnosis. In the end, through another visit from the wonderful plumber, Anthony, we discovered a tub leak had not been properly fixed (by another company as an emergency call). The larger issue was a leak in the shower piping (not the shower pan as initially thought and planned to repair). Scott Hale’s employees performed a great amount of work to fix that leak and replace the hardware then did not bill us.
Scott Hale has gone the extra mile to ensure we are satisfied with the work and pleased with their customer service. It has become a sincere pleasure to work with this company, and we have grown to trust them and will rely on them for future plumbing, heating, and air conditioning needs. Further, they work closely with a subcontractor for drywall, painting, and handyman work. This person did fantastic work for us to repair the ceiling and wall damaged by the leak as well as the ceiling patch for the dryer venting to the outside.
I would recommend Scott Hale highly. This company provides prompt service, performs high quality work, and cares enough to put forth extra effort and diligence to optimize the customer’s experience.

Steven came to my house to fulfill an Amazon Local coupon for an air conditioner tune-​up. He was extremely nice and very professional. He wasn’t pushy about other services, and had only great things to say about his boss and the entire company. He ended up doing a lttle more than a tune-​up, but he explained why my A/​C needed freon and quoted me a price before he did anything. I will definitely use this company in the future!