Sanctuary Day Spa and Salon

We go to the Metro Fitness at the Sanctuary Spa. We really like this gym. It’s never really crowded (which we like) and they have a good amount of equipment. The reason for 4 stars is because the men’s locker room has a steam room and sauna and the women’s locker room only has a steam room.

Great spa but not in the best location (Gateway needs to be revamped in a big way). We recently had a couples massage here and after the bruising feeling went away I can now look back and say, that was a good massage — pricey but good.

I have always loved the sanctuary experience. Every aspect has been great. I’ve had one incident. I was placed with somebody who I wasn’t happy with. However that isn’t the overall experience for me, and sometimes people get hired with high expectations and don’t deliver. I would never say that stuff is the salons fault. Hiring an individual you want them to have hundred percent professional behavior but that doesn’t always occur. I see reviews where some blame their horrible experience on the salon and not the technique. I’ve had more great experiences over 8 years than bad. The hairstylist the girls the whole lovely calming aspects of this place are awesome. I’ve had wonderful manicures, pedicures, message, facials ext. they have treated me with complete respect. If I express there was something I didn’t like they always made sure that I came back the next day and had that experience corrected. Like I said it happened once with a massage therapist she was not very nice. I know the salon actually took what I had to say serious, and make sure that this woman had additional trainings on her customer services skills. She was a great masseuse. However she needed to get more familiar with speaking to clients instead of being pushy. I understood it was not the sanctuary’s policies because they are held at a very high standard of quality and care. I still love the atmosphere.

The salon is super relaxing and the products and service are the best. I never have to worry about the estheticians using too strong of products when I get a peel or facial. My skin looks and feels great after all their facials. Plus, you get to use the steam room and shower beforehand, which adds to the experience. :)

Really nice facility that could be very relaxing — the two associates at the front desk made the experience negative for me. I received a voicemail Sunday night to confirm my spa day and when I called back the next morning, the woman interrupted me to say she had no record of my appointment. Once we got that figured out and I finished my massage, facial, and manicure, the other front desk rep said the spa day my boyfriend purchased in advance for me had been partially used and tried to charge me over $ 100 even though I had the certificate in hand and had never been there before. Just really unpleasant and not a relaxing way to spend my birthday. The facial was done well, but the manicure and massage left much to be desired. I won’t go back.

My fav place for massage ever! You can actually get a deep tissue massage and they use the gentle hand approach with just the right amount of moisture. Other places I’ve gone too felt like and Indian burn with there Palms or forearms because they were too lazy to grab a little lotion. I Will never waste my time anywhere else! I can’t wait to go back for another great massage!

I had a great message from Mindy. She was very friendly and accommodating. The foot message consultation at the beginning of the message was a great touch. Mindy kept checking in on me, asking pressure and heat. The facility was very clean and relaxing. The only thing I would recommend is complimentary lotion. Other than that the shampoo, conditioner, and hair products from Aveda were great. Overall had a great experience.

I went in today to celebrate my birthday. I had a facial by Alyse which was amazing. I was completely blissed out after. She took her time and knew what she was doing. Great BDay!

Wonderful experience with Hailey. Mini pedicure $ 30. It’s $ 60 for a full hour which I thought was too expensive so I skipped.
The waiting area is beautiful with a starry night theme, relaxing music and a cup of tea. (Complimentary)
I happened to be the only one getting a pedicure at the time and I felt like my technician took her time and was very thorough. She checked in with me several times to make sure I liked the shape, length and color of my nails. I would have appreciated a longer, more involved foot massage but maybe that was lacking because it was only the «mini pedi».?
Everyone I encountered from check in to check out was extremely friendly! I will return to the Sanctuary to try other services.

I’m really impressed by the Sanctuary Spa at The Gateway. From my experience at other Sanctuary Spa locations (they have a couple throughout the valley), I was not expecting too much. But from the moment I arrived for my pedicure today, I knew this location was far superior to the rest. The spa’s waiting room is dim with a starry-​night ceiling; with comfortable lounge chairs and complementary refreshments.
The pedicure is on the pricier side for Salt Lake ($ 60 for one hour), but they really don’t skimp. The environment is relaxing and very sanitary. A must! My tech was skilled and detailed-​oriented — just what I want when getting my nails done. They have a large selection of CND colors (30 — 40 polishes and gel polishes), and the tech was very patient with me when I wanted to change polishes. Twice.

Genie in a Spa — Dedicated to Sanctuary Day Spa
I felt like I have been humiliated
For three times within a day
Waiting for someone to apologize
You’re staring at me
And saying rude words to me
But that don’t mean I am staying silent
Spa, spa, spa
Ooh, my head is sayin’ let it go
Ooh, my heart is sayin’ no
If you want me as your customer
Spa there’s a respect that needs to be made
I am a genie in a spa
You gotta treat me right
If you want me to like you
I cannot believe that you ask
Me coming back three times within a day
Because you mess up the schedule
I am a genie in a spa, meanie
Gotta treat me the right way
I am a genie in a spa, meanie
Get get, get out and get out of my way.

We always thoroughly enjoy our time at the Gateway Sanctuary! The ambiance is so calming. Our pedicures our better than any we have received at Spa resorts in Puerto Vallarta, Las Vegas or St. George. Also much better than any of the Salt Lake City Spas. We specifically request Sarah and Hailey for pedis as we are never disappointed. With their work. They are absolute artists! I have included some photos so that you can see the beauty of this place — I’m not a good photographer but you will get a good idea. What a lovely place to spend an afternoon. Thank you Sincerely Suzanne and Cleo

This place is extremely overpriced for what you get. My husband and I went in for a couples massage and the first thing we noticed is how loud it was. As we were trying to relax while getting our massage we heard high heels clacking, cabinets doors being slammed, people talking loudly and laughing in the salon. All the noise really took the relaxation out of what could have been a good massage.
Also our lockers were not prepared when we arrived so my husband took a robe out of another locker and one of the employees there was rude and told him that he should not have taken the robe. It’s kind of ridiculous to get a lecture from an employee when it was their mistake for not preparing the locker in the first place.
The girls at the front desk were bitchy to say the least. Considering the experience we had up to the point of checking out, having girls throw an attitude was the icing on the cake. We will not be going back. Word to the wise, if you are willing to spend $ 80 for a 60 minute massage keep looking around because if you go here you will be disappointed.

I had a really lovely experience here. My massage therapist, Michelle, was incredible. I walked out feeling relaxed, and she gave me some helpful stretches to add into my daily routine. She did some aromatherapy during the massage, and there was a foot soak/​scrub before the massage. The space is quite huge, but they do a good job of sectioning off little parts for a relaxation room, massage room, changing room, locker room, etc.
My one issue that really irked me was the noise level there. Everyone was sweet and chatty, but to the point that the loud conversations of the people working there were disturbing to the otherwise peaceful ambience. Even during my massage, I heard people talking loudly, whooping, slamming drawers and cabinets in the room next door, in the kitchen, etc. If everyone made an effort to speak quietly, this would be a truly five-​star experience.

I organized a group pedicure here with three other people. We were treated poorly by a group of pedicurists (?) who did nothing but talk instead of taking care of us. After I left I realized that my toe nails were still much too long. 3 days later I had a major toe infection which I couldn’t get rid of for almost two weeks. When I got my next pedicure at my normal place the people dug out an ingrown toe nail which had been cut wrong there and grown into my toe. One of the most painful experiences of my life. I called the Spa to let them know about the issue, received a call back from a manager, and was promised a call back — I never heard from them again.
DO NOT GO HERE. This is not a high end spa and they do not know how to disinfect!!!

I travel a lot and just a week ago was at the Red Door in DC… Red Door needs to learn from this spa. From start to finish it has a personal touch, best therapist (Jessica is amazing) and the space is gorgeous, spacious and cozy. I want to come back to Salt Lake just to visit this spa.

Wow! This place is more than amazing. The atmosphere is breath taking and my massage, facial, and mani-​pedi were excellent. I cannot say enough good things about the Sanctuary. Will definitely be back in soon.

My husband called and scheduled massages for us. He was very clear in that he wanted the more experienced therapist to be assigned to me and went into detail why. I have been a therapist for 16 years and needed someone who had experience. He point blank asked her if they couldn’t provide that, then to be honest. The receptionist assured him that they would honor our request. Upon arrival we were taken back, given a foot soak and then taken to our rooms.
My massage was horrible. I specifically asked that she concentrate and give extra time on my feet and my neck. I got neither. Her massage was very choppy and didn’t even stop to ask about pressure at any time. Her massage felt incomplete and really had no skills. I left feeling very unhappy. Upon paying the bill, I found out that she was brand new, like just graduated from massage therapy school a week ago. My husband was assigned the more experienced therapist. To say that we were peeved is an understatement.
My husband called in the next day to complain and find out why they didn’t honor our request. The manager was very rude and patronizing and basically told my husaband that we should have known and asked the therapists before we went back into session. Seriously? My husband told her that NO, when your receptionist says it will be taken care of, we expect it to be taken care of. For the amount of $$ they are charging, no amount of fluffy spa atmosphere can overcome a comeplete disregard to customer service and a horrible experience. I would not spend my $$ here definatly go somehwere else. Anywhere else.

I havent tried any of the spa services but I did check out the Metro Fitness. Overall I was pretty pleased. The equipment and free weights are of the highest quality, supposedly imported from Europe. I was very impressed with the quality of all the machines.
The place also has dry saunas and steam rooms located right in the locker rooms They also offer towel service and built-​in electronic locks on the lockers. Oh and the showers are amazing. I’ve never been in a shower so nice. Water coming at you every which way possible!
If you live or work near the Gateway, this is a great place to work out.

Wow. In terms of the actual services, this is really a five star. If you can, ask to have Jessica as your masseuse. She was helpful for a first-​timer and explained things well. She also told me things after my massage that could help me unwind. It was clear that she enjoyed her job and that she wanted to really help people relax, some details that seemed missing from my friend’s masseuses. Apart from the actual massage (and the aromatherapy that comes with it automatically… hell yeah), the facilities are surprisingly relaxing from a location in a mall of sorts. From the stars on the ceiling, to knowing that you can spend the whole day here relaxing if you’d like, you feel like you’re really welcomed and can relax. Great for after skiing!
The only negative that keeps this from being a five star experience was the front-​desk help. If I were to rate the service based on this only, it would definitely be a one. The woman who greeted us wasn’t very enthusiastic and she barely explained anything to my friends who had to wait a little bit for a later appointment. The other problem was that she never really asked what treatments we wanted and my friend requested the hot stone treatment only to be told it would take too long to the heat up the stones (even after she said it might be possible).
Nevertheless, definitely would recommend this place. Just think they might want to consider more friendly, more helpful front help.