Salt Lake Best Alterations

I did some business with them, we agreed on the work to be done and then price, the work was done with no complaints however when it came time to pay she broke off contact and wouldn’t return calls. Finally when I went in she told me she was going out of business that week so she wasn’t going to pay the bill. That was in mid. Dec., I drive by every day on my way home from work and as of Friday she was still very much in business…

DO NOT GO TO THIS PLACE — buyer beware! They ruined my daughter’s wedding dress, tried to charge her double, admitted they made a mistake but would not discount the price or make it right. The owner screamed at my daughter, who was clearly and correctly very upset. When I stood up for my daughter, she started yelling at me. They only take cash, which makes me wonder if the IRS knows this. The owner ripped my daughter’s wedding dress out of her hands while we went to go get cash from the ATM. The woman was upset because my daughter used the F word but then proceed to use it herself about 15 times. Even the guy who did the hemming admitted right in front of her that he did not hem it correctly and still she screamed. She told my daughter to shut-​up on several occasions. Poor workmanship and a crazy owner to boot. Again, buyer beware! $ 1000 wedding dress and 6 weeks to figure something out. They are horrible!

This place is horrible. If I could give them zero stars I would. I called prior to bringing in my dress to get an estimated quote. Over the phone, they told me to hem my dress it would be $ 30. I get into the store, and they see my dress and change the quote to $ 50. I was understanding because they had not seen the dress when I had received the estimate over the phone. I just went to pick up my dress, and the lady was awful!!! I could not believe the way I was treated. They didn’t even hem my entire dress like they had said (and they admitted it), and when I asked her to fix it she said it would be AN ADDITIONAL CHARGE to the $ 50 I was quoted the second time. Oh, and they only accept cash. This company RUINED $ 1,000.00 my wedding dress. Do not go here, I beg you. You will only regret it and be treated like crap.

I’m usually charged around $ 12 – 15 to hem pants, with the original hem kept. Seems reasonable to me, and they always pin them up for me, there, and I’ve discussed appropriate lengths. They’ve reminded me that jeans stretch after wearing, so to wash them them wear them around at least a day before coming in with them, which is sound advice. Work is always done in a week or less. I’ve never needed anything in a hurry. I had them remake pockets in a pair of shorts once. They charged a lot and didn’t do all the pockets, but fixed the issue, no complaints. That was many years ago. So, for casual clothes, I have continued to come here.

These people are the worst! Not only do they charge $ 20.00 a piece to hem my pants, but they altered them too short!!! As in RUINED my clothing!!! It gets worse, after I go back in to get a refund for my ruined pants, she has the audacity to ask for a purchase receipt from the dept store retailer??? Like the receipt has anything to do with the fact she butchered my pants into capris? or that I need proof that I own the clothing I brought in? This lady is off her rocker and she uses the obvious language barrier in her favor in order to make things difficult. Result: No refund yet, and like tax season, I’ve written the pants off. Save your time, pants, and money and go elsewhere.

Best Alterations is totally not the best at all. They weren’t even a little bit embarrassed about trying to gouge me today– $ 18.50 to hem a single pair of pants for Thursday (it’s Tuesday). Are you kidding me? Unless you’re going to hem my pants with golden thread spun by Rumpelstiltskin himself, forget it.
I ended up calling Top Alterations on my cell and was quoted $ 10.50 to hem my pants next-​day. That’s more like it.