Precision Appliance

Moving into a new place that needed a lot more work than expected, 3 years strong with the washer and dryer with a minor repair and we just returned for a «new» fridge. Thank you for making appliance shopping less stressful on a students budget. Very helpful staff, and one of the cutest shop cats you’ll ever meet.

As with all major purchases, I shopped a washer/​dryer set for quite a while before deciding on a set I found here to buy for my rental. Of course, the day I went to actually buy it, it was gone and I wound up having to choose another set. The service staff both times was very accommodating, allowing me the lengthy discussion I wanted to have as to brands and quality, etc. and I found what seemed to be an equally worthy comparable set for about the same money. The sales person I spoke to last gave me a very extensive and no-​nonsense breakdown about why most machines fail (operator error, such as not cleaning lint traps, etc.) and what to avoid to get many years of dutiful and uninterrupted service.
When it comes down to delivery, like other smaller businesses, weekend hours sometimes fluctuate wildly, depending on availability. I was down there on a Saturday to pay for the set and the owner himself, deciding, I believe that it was slow enough, closed down the place and personally delivered the set within an hour. Very hard to beat service like that and to this day, as good as David’s word, though I have had to personally attend to some minor dis-​assembly to perform some cleaning maintenance on the dryer, both have worked like troopers, unerringly, since the day I bought them.
If you’re going in for used or refurbed, it has to be with your eyes open. A $ 50 machine is not going to look or act like one $ 500+ and you really should be down there inspecting and choosing it yourself, so there are no surprises. With the proper due diligence, you can get a good appliance and save some bucks, but having a reasonable and realistic mindset is part of the game when you buy anything used.

Beware this business. Many years ago, they were pretty good with decent prices and customer service. But they have become too large and are dishonest.
I bought a used refrigerator from them recently and bought it unseen for my house that was being rented. They described it pretty well in general and it all seemed good.
But when I actually saw the refrigerator that was sold to me several months later, it had massive scratch marks down the side of the fridge, covering the whole side. It was exposed to the kitchen and was the side away from the wall. Unbelievable! There is also a big deep gash down the front of the fridge and some dents along the front left edge. When I called to complain that they did not tell me about the scratches and that I thought they were deeply dishonest, I was told that they sold me no such thing and clearly I ‘didn’t know them at all.’ I said, you did sell me a horribly scratched up refrigerator and I think you did it because I was buying it sight unseen. My tenants were excellent and actually improved my house and so they certainly did not cause this damage — I know that.
There was no resolution except that I was ‘wrong’ and I was ‘mistaken’ and I ‘didn’t know them. They would never do such a thing.’ Well, I said — all I know is what you did, and so then yes, I do know you and you are dishonest.
Considering they also took away my old fridge to refurbish with no credit given, and all it needed was a new part, I think they made out pretty well at the customer’s expense.
Buyer beware!
Addendum: 3÷13÷14 I just happened to be looking over my reviews and saw this one and the owner comment below. With all respect, I disagree with his statements. They had my telephone number and the owner’s comments are not accurate. If it takes a bad Unilocal review to get your attention then I am sorry about that.

Beware their 90-​Day Parts and Labor «warranty». We manage a small apartment building in Salt Lake City and have had the practice of purchasing replacement appliances (stoves and refrigerators) from Precision Appliance and paying to have them delivered and installed. Recently after a couple of weeks we had a stove’s burner blue arc and burn out. I phoned Precision to have someone come out and assess and/​or repair the problem. I was told that the «warranty» was an in-​store warranty and asked to bring in the stove. «No», obviously if I had the means, I wouldn’t be paying extra to have the appliances delivered. I was then told that «in-​store» was explained to me at the time of purchase — which it was not or I would have seen this as a big problem. Then I was told it was a glass-​top stove, which it is not. If there is no problem with the refurbished appliance, everything is smooth. If the used appliance breaks within the 90 days, you better have the means to transport the large appliance back to the store. This was a bad and frustrating experience.

So the premise behind precision appliance is that they sell appliances that had some kind of an issue that only takes some know how & skills to repair and make them like new again. My wife & I got a front loading washing machine from them at a fantastic price. If you don’t want to spend an arm & a leg, & don’t mind a refurbished unit this is the place to go to.