Mercedes-Benz of Salt Lake City

Great Service. I had Backup camera problem which finally linked to Command unit was defective. The Service team persistently worked with German Audio/​Video team for couple of weeks finally isolate the problem and put a permanent fix to it.

Warning… This may be my worst service experience ever! I’m shocked at how poorly run this dealer is. You expect a Mercedes dealer to be professional and to be knowledgeable. This dealer is neither. They want to charge me a diagnosis fee. Ok, but after 9 hours per them of working on my car they cant tell me what’s wrong but still want to charge me. I thought you were charging me to diagnosis it. Ive tried to call the Manager Joel, however they refuse to give me his number. Really? A manager who doesn’t allow his number or extension to be handed out!!! Curious indeed but I understand. He’s probably sick of the numerous complaints! Warning don’t go to this dealer!!!

I’ve been coming here for service for a few years now, and have always been treated well and fair. Tonight, Sherry in parts went above and beyond to really help me out. It was a small thing to many perhaps, but not to me. She waited after closing about 5 minutes to help me with a headlight replacement bulb. I was a couple of blocks away, and had her on the phone, and she looked up the part, got it, and waited. When you are super busy, and never know when you can get back to the dealersip, stuff like this is golden. Thanks Sherry!!!

My car is finally fixed. Thanks to SLC Mercedes thank you for making it as painless as possible. You guys are great !

We arrived in town from So. California to visit family & noted windshield washer nozzles not working — bad when slushy mud get splashed on and cannot see to drive with sleet coming down. The MB dealership service dept. got us in right away & took care of it; this is right before X-​mas and they were really busy with people coming in with repair need as well. The staff person in service department that day, Abigail, was super nice and checked us in — with good suggestions for local restaurants while our GL450 received service. She also offered complimentary ride to restaurant. The technician, Angel, fixed our vehicle while we had nice lunch. They even gave our vehicle complimentary wash & had it in front ready to go when we got back from lunch. I would definitely recommend them — very friendly and professional despite the holiday stress & busy service department. Thanh Le, MD

I had service done today to my car that started having problems yesterday. I called yesterday and they set an appointment for today. I first spoke to a man & I don’t remember his name. Then I talked to a woman Lucy, who was so great at answering my questions. The day of my appointment, I pulled up in the bay and was greeted by a man named Angel. He was so incredibly professional and kind. I was so surprised by my service today. They kept me updated and fixed the problem all in one day. Thanks Angel!

Great Dealership! Awesome service and very professional staff. I want to thank Micheal Chieco for fast and professional service he provided with my purchase process. Great guy!
A++ Dealership.

I took my car into Mercedes of salt lake and had my airbag replaced which was under warranty. I also have my steering wheel that sqeeks and the gas pedal as well. when I got my car back it was completely out of gas and the sterling wheel and gas pedal still sqeeks which they assured me didn’t anymore. my husband was able to spray WD-​40 on it and fix the problem that the device department couldn’t. I would not recommend this service department to any Mercedes owner.

Walked through dealership for over 30 mins without a sales person offering any help. We had the car picked out and would be paying cash. When I called the manager Gary because I was concerned that we received poor treatment because of my husband’s color of skin, he said «I don’t recall seeing any black people here and I just verified with our receptionist that we haven’t had any black people come in today». This turns me off from any Ken Garff dealership but also from buying a Mercedes in general. We would never pay money to be a part of that kind of club.

I really appreciate the time Larry took to communicate and make buying easy. I have crazy ADD and the patience and communication level here was amazing. If you go here ask for Larry because he is a stud! He found me the best price on a GL63 after I scoured the internet for days. Local service and web prices. Win!

I have had great experiences with buying from KG Benz SLC… However the service advisors (Craig) and service dept (Joel — mngr.) is horrible. Multiple occasions (over server years… Keeping hoping it will improve) I have been screwed, claiming «not covered by warranty» or just simply not fixing the problem after MULTIPLE visits for a simple issue. Last issue cost me over $ 800 out of pocket (ultimately was covered under warranty elsewhere!) I always end up down at MB Lindon and they get the job done right the first time and don’t pull the «not warranty» card on EVERYTHING! Unfortunately because of the service dept, my repeat loyalty to MB business now is done in Lindon

Service was Terrible at Mercedes Benz of SLC. Had one service person dealing with 10 people while everyone went to lunch at the same time! Service manager seem to be content in office watching one guy work. Mercedes Benz of SLC doesnt charge by the actual hour of work rather a book about recommended amount hours to complete the job. Mercedes Benz did an awful job putting my car back together. Went in for oil change and $ 1600 later, coolant falling out, mystery part part fixed and now picking up car. I hope the car doesnt break down again a few miles from the dealership again! this seems a bit strange and the trust factor is gone!

You might want to think twice about using a certain business when almost everyone on this site over a time span of several years ranks someone with one star … Ken Garff Spends hundreds of thousands of dollars each year on marketing talking about how well they listen and care. Unfortunately it can’t make up for employees who really don’t care and terrible service so don’t waste your time with this dealership. several calls were not returned by a service advisor so I spoke with the service manager and he was a complete jerk. Did not lift a finger to try and resolve my complaint and had a bad attitude. I will be going to the Lindon Mercedes-​Benz — just a few miles south of Salt Lake City and hopefully they have better service.

There is a reason Ken Garff is rated 2 stars, trust me they don’t care about you.
Similar to the problems Stephen had, I had an extended warranty on my car, they stated that all the claims were denied and I paid out of pocket. In addition they stole out of my car and broke parts on my interior. They replaced the parts but never mentioned anything about the stolen items, let alone apologized.
On another car we took in they damaged the hood, stated that it was not them and that they have a policy that if they damage cars the techs must tell the advisers. To fix the issue they popped the dents and put touch up paint on the hood to fix the scratches on a $ 120k car.
If anyone could take ONE thing away from this post, TRUST ME, call MB of Lindon. They picked my car up from work, delivered a 2014 E400 Hybrid and the customer service was 100x better then Garff. Garff doesn’t care. They did the absolute least to appease me and get me to go away after these problems never apologized for anything.
I am an easy going person NEVER in my life had a problem from BMW of Murray, Strong Audi, Land Rover etc. These guys are the absolute worst.
You may get out of there okay once or twice, but just remember if there is an issue they will NOT stand behind their mistakes. They will put you thorough hell and back.

So, I purchased my ML350 from Mercedes Lindon, but I was having window problem nearby Salt Lake City. So I brought my car to SLC dealer.
I really thought that Mercedes dealer is the same wherever you go, but apparently the SLC is owned by Ken Garff while the Lindon one is owned by Larry H Miller.
Initially as the SLC service person (Jason) agree to debug the issue they found out that the problem came from the window regulator and it is going to cost me around $ 500. I told them that I have extended warranty on the car and requested them to check on the extended warranty to Mercedes Lindon. They get back to me after 10min and said that they checked and they told me that electronics MAL-​function is part of wear and tear; hence it is not covered. So I agreed to have them fixed.
I had a bad feeling as normally Mercedes extended warranty covered wide range of items and hence, I called Mercedes Lindon personally and they told me that the window regulator is covered by Extended Warranty, so I’m getting confused…
I approached Jason back from Mercedes SLC service department and discussing on why the information he got is different. He told me he checked with the third party service provider (Clay ?). So I asked him to stop doing the work.
While Jason agreed not to charge me any labor to debug the problem, I don’t feel good as I felt I’m misinformed on this and has to check myself to Lindon dealership, apparently my warranty is under Larry H Miller warranty and only offered in the Mercedes along on and not Mercedes SLC.

Incompetent service department. Lazy and insincere. Recommend going to MB of Lindon. These folks have forgotten customer service and brand quality dedication. Here’s what happened:
I brought my 2011 GL550 in for service on a specific problem. 6 days later my vehicle was returned to me WITH THE SAME EXACT PROBLEM – in essence, they did nothing to fix the problem. What a joke. They’re quick to up sell unnecessary service, like rotars and break pads, but beyond an oil change, they’re worthless. Will never go back there again. It’s MB of Lindon from here on out. Don’t waste your time and money at this dealership.

I’ve never had a good experience here in the 10+ times I’ve come, but I have no other options, except to drive to Lindon, so I keep going. I hope someone there reads this and fixes it. The service department is ridiculous. Everyone that works there is rude, they don’t return phone calls, they are not helpful in person – like get real. For a luxury brand, you sure treat your customers poorly. Anyway, if you can help it, don’t go here.

I was driving cross-​country in a 1972 350SL Mercedes and started to have some car trouble about 2 ½ hours outside Salt Lake City. I found a small imports repair shop in a small town nearby and they told me they couldn’t work on my car, but that I should go to Ken Garff in Salt Lake City. The lady at the shop called them and told them my situation and that I was on my way. She also gave me the phone number and I called while I was driving to get an estimate on the cost of the work. The lady on the phone was friendly and told me they’d have to look at the car before they could quote me and to come on down, which I understood. Then after 3 difficult hours driving a car that wasn’t running well, we arrived at the service center only to be told that they wouldn’t be able to even look at the car for even a week & that they never would’ve told me to come down, despite the fact that myself and the lady at the other shop had called! When I asked what I should do or where I should go, they were very unhelpful and rude. I was shocked and surprised by this service, although I was lucky enough to find another repair shop that was knowledgeable and helpful, and had me running again the next day.

I have had a Mercedes for over ten years. I love this location from the helpful sales staff to service. They fix my clock or hook up my bluetooth, give me loaners whenever i get serviced. They offer the best coffee and donuts. They value there customers which is nice. I will never drive anything else!!!