Enterprise Rent-A-Car

Great service and cars. The location manager was particularly attentive and helpful.
Enterprise has always been great over at least the last 10 years.

Excellent service. I had come in allitle late but they still accomidated me with a car. I would definalty do business with them again.

I had two separate good experiences here. Both times I rented, the billing had to go through an insurance company and the agents were very helpful in getting that situation resolved. The first time I was there, the rental office was very busy but the agents quickly acknowledged my presence, indicated how long the wait would be, and periodically updated me as I waited. This is a hallmark of good customer service — keeping your waiting customers informed of your progress. The second time, there was no line and I was in the car and on my way in less than five minutes.

The rental rates are most of the time lower than other locations! Most importantly the facility is always clean, the vehicles are always ready to go and the staff are the most kind and welcoming groups of employees. The service overall is superb, their clean, fast and great!

Had occasion to rent from them twice during my 6 day stay in SLC. Both instances great, personable customer service — and when you reserve online in advance rates are competitive. Location is a short walk from almost anywhere downtown — I preferred just walking to the place instead of arranging to be picked up from my hotel. I’m loyal to Enterprise for car rentals and this location further proves why…

Bucky and his team are awesome. We rented a
Suburban from his location for our wedding inLas Vegas. The morning that we were leaving for Las Vegas, they called and wanted to make sure that everything was fine with the car. We are very happy with Enterprise Rent A Car. I have been renting from Enterprise for long time from and very much happy with this location.

While checking to book two cars in Salt Lake City I saw that it was several hundreds of dollars cheaper to book from their downtown location vs. the airport. I called Enterprise’s hotline to ask how I could get to the downtown location from the airport and was assured that a shuttle could come get me, all I had to do was call the branch when I landed. We land in SLC and I call them but I’m then told we have to walk to the opposite end of the airport to take the tram to a location where we could be picked up — so we walk to the tram station, have to pay for tram tickets, wait 25 minutes for the next tram, then finally get to the downtown stop and then end up waiting there for at least another 30 minutes before we get picked up. Upon arrival we find out the cars I had booked 1.5 months in advance were at their other downtown location and would have to be driven over. This process took another 45 minutes or so, and in a final measure to appease us we’re promised a 20% (up from the original 10% promised from the airport pickup fiasco) but when I returned the vehicle I was only given a 10% discount. The person there «didn’t have the rights» to change it to 20% and had to send an email to someone else to do that and copied me on the email. Five days later I still hadn’t gotten the extra 10% paid back to my credit card so I called and it sounded like they had never even looked at the email or thought to do anything about it but I was assured that I’d get the credit back in just a day or two. Now it’s been another week and I still haven’t gotten my money back so I’ll be calling again later today. The only upside in this whole mess is that everyone I’ve dealt with have been nice, although because of this cluster I’ll definitely think twice before using Enterprise again.

My wife and I rented a car for a week from this Enterprise location for our drive to Yellowstone. We were picked up at our hotel by Gerry Seikaly who really made us feel welcome. He was a great representative for enterprise. We really appreciated how engaging he was. He continued to go through the rental process with great ease.
Car was fine, service by Gerry was exceptional

We enjoy renting cars at this location for weekend trips. They are always fast, friendly and efficient. A couple of years ago I switched from another car rental place a few blocks away who didn’t have cars when I’d reserved them a month in advance one too many times. If I was going to the other place because of price (and we’re only talking pennies here if even), it just wasn’t worth it. Enterprise has always been there for me. And I save on the airport tax, which is funny, since I live within sight of the airport.

This review is for the staff, they did the best they could. Computers were down, car was dirty, plywood covering windows.
Place looked like a disaster.
They were smiling through the debris, offered me water, gave me a chair.
They are under construction. But for all that, it went fairly smoothly.
Great car, great price, friendly staff. Imagine a good day when all those things are sorted!

It has been a great experience renting a car here. The staff were really nice. We got there right on time and our mini van was ready waiting for us. One of the staff helped us to fill up the tank and we’re ready to go. Returning the car was also very convenient. They even offered me a lift to my next destination. Great service!

Great customer service from the staff and Asst. Manager, Diamond Rivers. After some initial confusion and delays by the 1 – 800 number staff, my rental was a little sideways. Diamond apologized for the mixup and made things right with me by upgrading me to a very nice vehicle and offering a small discount for my inconvenience. Things like this happen with businesses and it is always nice when the management steps up to make it right with the customer. This is why I continue to rent with Enterprise.

Excellent experience with Enterprise. We picked up in Salt Lake City and dropped off in Sacramento and in between put 5,600+ miles on the car. The pricing for the one-​way rental was very reasonable; more so than with some of the other agencies. When we picked up a nail in California and a tire had to be replaced, the Enterprise office in Fresno CA was very helpful in getting the repair work done locally and getting us on our way.

I had a reservation for 12 noon but since I arrived early at a hotel nearby, I decided to give them a call at 10am to ask if I could stop by to pick up the car. The person answering the phone had absolutely no motivation or desire to speak to me. Not even a hello to begin with, simply answered «we have no cars and will try to get one for me by 12noon». I asked if my hotel was close to their location and the answer immediately was yes… not even allowing to first tell him which hotel I was staying at.
So, I canceled my reservation and took the hotel shuttle back to the Salt Lake airport and rented from another company. I was very surprised by the lack of customer service. This is not the Enterprise I know, definitively not the one I have exclusively rented from the past 8 years. Very disappointed!

Helpful staff. Timely pickup at nearby Traxx stop saved me A Bundle vs renting at the airport — just catch the light rail from Terminal 1!

Best. Enterprise. I have EVER been to. Everyone was incredibly nice and helpful. I was renting a car from them through my insurance after some IDIOT rear-​ended me. My insurance only covered $ 30 per day but they gave me a $ 90 per day car for the $ 30 because they didn’t have any cars returned for the day yet in my price range. SO KIND!!!

Do not use this location, or Enterprise in general. I rented a one-​way rental from this location to Las Vegas and dropped the car of to find out that there were «bolts» missing from the front bumper and no visible damage to the car — so how could this be my fault? I was told by the employee that when renting one-​way, Enterprise locations will send their damaged vehicles so that the other location has to cover the costs to fix the vehicle. The manager in Las Vegas acknowledged that the missing bolts were a known defect on the Hyuandai that I rented and they fix them all the time so I was not being held responsible. Fast forward 2 weeks later and I receive a letter in the mail stating they are pursuing damages because «their guy» found other parts missing from the vehicle. Really? Why would I get under my rental car and remove parts?! This is clearly a situation of terrible/​shady business practices and they are trying to pin the repair costs on their customers. Again, do not rent from this company!

These guys are great– the whole team that they have working here works really hard to get you a car and on your way as fast as possible. Even when it’s crazy busy they make sure you are helped and get you on your way.
If they don’t have the car you are looking for they usually hook you up with something better for the same price– it’s awesome.
They also match prices. Typically what I do is a go onto priceline and find the cheapest rental for the days I need it, then I bring in my reservation email and they match that price with no problem.
Also if you are under 25 all car rental companies charge an under age fee. Enterprise has the cheapest under age fee than all the rental car companies. $ 10/​day — so come here if you’re under 25.
Check with your credit card companies if they cover rental car insurance. A lot of them do so you won’t have to pay insurance with the car rental company.
I don’t own a car so I basically come in here once a week– ha