Crystal Inn Hotel & Suites

NO HOT WATER FOR 3 DAYS! Hotel did nothing to correct it.
We stayed here for 3 days and 2 nights during a conference in June 2016. It truly doesn’t take much to make me happy at a hotel. A hot shower is really the only thing I care about. We were able to do an early check-​in on the first day — having traveled all day I wanted to take a quick shower before dinner. After letting the water run for a few minutes, it never got warm and I didn’t think anything of it except that I didn’t care to wait. The next morning we had somewhere to be by 8am. I let the shower run for 10 minutes and it was still cold. I didn’t have time to go to the front desk so I just took a 60 second freezing cold shower.
That evening, I went to the front desk to complain and to ensure the same thing wouldn’t happen the next morning. The man seemed shocked that could even be possible and said they have a system that alerts them when a hot water heater isn’t working. He seemed to think it was an anomaly.
Of course the next morning we had no hot water again. At checkout, I explained everything. They offered a free upgrade to a jacuzzi room for our next stay. I declined. I felt extremely dirty and unclean and a free upgrade next time to a hotel I’ll never go back to just isn’t going to cut it.
The front desk worker also said that she couldn’t discount our stay because we booked through
and not directly through them. Overall, super disappointed.

The manager was very rude when we checked and refused to help us in anyway. To give him the benefit of the doubt he made and having a rough night. The rooms are clean and the price is ok

We are travelling across country on a Cosmos coach tour. Only stayed overnight however am pleased to comment that this is a very high standard hotel. Apartment excellent: bed was a comfortable, super king size, pillows are soft!
Breakfast was the best we have had so far on this tour. Even the gym was well set out. I recommend staying at Crystal Inn.

This hotel is reasonably priced and relatively clean. By relatively clean, I mean the room bathroom are clean and updated for the most part. What wasn’t clean were the sheets. Once I pulled back the covers to get into bed, there was a substantial amount of hair… curly hair, if you know what I mean. I called the front desk for a change of sheets and not only did they not offer to change them for me, but they made me go downstairs to pick them up myself. There were two people working the front desk so there was no excuse why they couldn’t have at least brought them to me. The reasoning given was «oh sometimes the dryer causes hair to stick.» I really don’t believe that… and how housekeeping didn’t see sheets full of hair is beyond me. I’m positive they just were not washed prior to my stay.
The continental breakfast is pretty good. Walls are extremely thin, you can hear people walking above you. Upon checkout they didn’t even ask how my stay was.
The location is on the outskirts of downtown. It’s not the best area… there’s a liquor store behind the hotel that has a lot of people outside smoking and drinking. Just avoid that at night.
Overall, I think if you’re okay with the lack of service, this might be a one off case. But remember to check your sheets!

I stayed here through a voucher from Delta airlines when my flight was rescheduled. The staff were very friendly and happy. They helped me get a room and situated very fast and kept a upbeat demeanor even though my check in was late. I didn’t realize they had a pool but I wouldn’t have had time to go anyways. My room was very clean and spacious, I was upgraded to a deluxe suite with a whirlpool and that made my short stay a lot more enjoyable. It also washed away the stress and annoyance of the hours prior. Breakfast was at 6 am and was actually pretty good.
If I was ever in SLC again, I will for sure return to this hotel!

When I landed I called the hotel to request a shuttle. Within 10 minutes they were there and I was driven to the hotel. I will admit that I had a lovely ride to the hotel as the driver was very friendly and answered all of the questions that I asked about SLC.
As I arrived to the hotel, I was met with friendly staff as I checked in. I was promptly given a key and took the elevator to my room.
The hotel on appearance was pretty clean. As I walked to my room, and opened the door, everything was in place and again clean. The king sized bed was made nicely.
Also I must mention, breakfast is free. Continental breakfast to include eggs, meat selection, pancake or french toast, fruit, cereal, donuts, toast, bagels, oatmeal, etc. I found it to be plentiful and it tasted pretty good. No complaints here.
Overall, I will say the hotel was pretty good. However, the wifi was pretty slow and inconsistent.

Staff was friendly. A few sketchy characters in the area, but seemed safe overall.

Good hotel but also areas for improvement.
This review is based on a business trip in SLC. You might consider more expensive hotels for this.
Wifi
Point one two and three. Wifi is unstable and slow. When you are far away from home you are highly dependent of wifi. It just gotta work!!! This is a nogo.
Noise
Air system. Refrigerator is extremely noisy
Room
Rooms are standard and ok. I never get to understand why the sink has to be in the room
Tv
Good
Pool and exercise
Good
Breakfast
Crawly
American –fat unhealthy. As an European this is a challenge. When I see what you Americans eat for breakfast it’s easy to see why US have a healthy problem.
Suggest. Way more healthy product.

I don’t give a lot of 5 star reviews, but this one definitely earned it for the price. I paid ~$ 75 on Expedia for the night, and got a good bang for my buck. The free breakfast was wonderful, the hotel lobby is beautiful, the desk clerks were nice. The room was extremely clean, big tv, lots of space, good heater. There was even a two person couch that I moved in front of the window to read and enjoy the beautiful snow scene from the 4^th floor. Most important of all — the bathroom was spacious for a hotel bathroom, very clean, the towels were soft and I took a bath in the tub. I never do that, give this place a try!

Do like this place. It has been around for a very long time, so have the beds and bed linens. The daily breakfast, included, was not special, but filling. Have to say weekend turned into a kids playground. Don’t get me wrong would and will stay here again. The staff was awesome, the rooms very comfortable, the location is perfect for downtown. Just saying it’s time to replace the bedding and beds. Need refreshed.

What a great place! Everything you could want and then some. Pleasant staff, clean and spacious room, comfortable bed, quiet, close to airports, great restaurants, sparkling indoor pool and hot tub, sauna and a wonderful HOT breakfast! All this at a very reasonable price. This will be our first choice when traveling through the area!

This place far exceeded my expectations. The rooms were not only clean but also comfortable and very posh. There’s even a couch and a writing table. The breakfast in the morning (complimentary) was very good. The pancakes were definitely top notch. The only thing is they stop serving breakfast at 9 on weekdays. And for someone who loves sleeping in. That’s kinda a problem. I made it down barely in time as they were cleaning up. The staff were very nice. Even the ones who were technically on their break would volunteer to help you. That’s quite refreshing. There was also free wifi that was actually fast. So A+. This is the first 5 star I’ve given. No regrets.

Phenomenal service and rooms. Comes with complimentary breakfast and offers military discount. The room we got was huge, only complaint would be the bathroom was smaller than usual but honestly not enough to knock down the rating.

Great hotel, huge rooms, front desk friendly and willing to help. Local to airport, local restaurants good deal for your money. They say call front desk they will meet all them travel sites. So we got a card this is our Salt Lake Hotel.

Friendly staff. Accommodating to dog owners. The sauna was just what I needed after a long day of driving! Breakfast buffet was great although it was crazy crowded. Get there early.

Had a very nice stay at this hotel.
My husband and I needed a vacation from life and decided that a overnight stay at a hotel was just the ticket.
All the staff was very friendly and efficient, the hotel is very clean and decently priced for a jacuzzi suite. About $ 136 for the night.
They have an indoor pool and a convenience store which I did not find surprisingly very convenient!
The room was great. The massive jacuzzi tub was just what the doctor ordered and the flat screen tvs had cable movies. Comfortable bed, crisp linens. Not much more to ask for from a hotel.
And then there’s a full breakfast buffet. It’s a bit early for my taste, but we got up and ate and went back to sleep before check out. So it worked out just fine!
I am very glad we chose to stay here and might just make it a tradition every year.

Abysmal fitness room. If you’re looking to get a workout while on the road, this is not the place to do so. When I walked in to the fitness center, I was greeted with an incredibly cramped space, followed up by busted equipment and sweltering temperatures. I had a hard time even finding room to do push ups. They would do their guests a service by junking their dilapitated multi purpose workout rack and replacing it with some free weights. I downloaded this Unilocal app just to post this review… that’s how bad it is.
But I’m not one to say something negative without saying something positive. The room was spacious, the wi-​fi was fast and the breakfast was good.

Great location, walking distance to everything in downtown SLC. Nice big rooms and comfortable beds. Staff is very professional and friendly

Stayed here while in town on business. Large, comfortable, clean suites. I really enjoyed my stay. I can’t comment on the free breakfast — not a morning person. The main minuses are: the parking lot is small and chaotic and whomever was staying above me was running laps nightly and I could hear it loud and clear.

The incredibly crappy Housing Bureau which manages reservations for the Outdoor Retailer trade show made it impossible to get a room within a 45 minute drive of the Salt Palace, despite my trying to get a reservation the day they opened. Fortunately, a client had an extra room here. Beggars can’t be choosy; and I was happy to stay here. However, if you have a choice; I’d look elsewhere. The rooms are large, but not particularly well kept. The coffee machine still had a soggy filter from the previous person who stayed here. Good luck getting hot water in the morning. And, it’s especially grim walking through the cigarette-​smoke gauntlet at any of the side doors. At least there was free wi-​fi that was pretty fast.