Cranky’s Bike Shop

Good but a little expensive. Nice guy helps me fix my broken tyre.

Got a great deal on the surly ice cream truck, added in some peddles and monkey nuts. Can’t wait to ride it.

This review is based on my experience in the summer of 2010.
I lived in Salt Lake for a summer job and decided to not bring my car. I bought a $ 65 21-​speed off of Craigslist and rode/​wheeled it back to my rental 8 miles away. Cyclesmith was just ¼ mile up the road from me, so I went there to get it looked at.
I got a tune-​up, new seat, new tubes (tires were somehow good enough), lock, helmet, and a good cleaning.
Throughout the summer I used my bike to get around town doing everything from sightseeing to getting groceries. Every time I needed anything, Cyclesmith took care of it. Maintenance, tubes, etc.
They were even able to help me get a box to ship my bike back home when my internship was done.
I haven’t been in years, but if they remain the way they were while I was up there, I would strongly recommend them!

They’ve been helpful everytime. They have a great selection of a variety of bikes, as well as a good selection of parts and accessories. Fun shop with friendly folks.

MY NEW SPOT! Such an incredible shop! Really helpful staff and a great selection. They don’t have a specific part for your bike? No worries, you can order it through them and even get top notch support on what’s even better for your bike in your price range. As far as I know they’re a pretty new shop and I’d like to see them around for as long as I can.

What a refreshing experience in buying a bicycle! Thanks to Chris and the whole team at Cranky’s! This is a shop without any pretension run by a group of folks who have a passion for riding and for working with bikes. I was in the market for a new road bike and they offered a great selection at very fair prices, were informative in helping me to determine which bike would best meet my needs, and never pressured me in any form. After doing plenty of background work in trying to determine which bike I wanted I selected one from the guys at Cranky’s and they ordered it in in my size, put it together, and fitted the bike to my comfort… sending me on my way with a big smile. Thanks to Chris for all of his help. insight, and knowledge. I highly recommend giving these guys a look for any and all of your biking needs. There is something to be said about a shop whose employees love what they do. That’s what really impressed me about Cranky’s.

Nice clean shop with a new owner. I have no qualms with the service, just with selection. Being the closest bike shop to the U, it would make sense to carry utility brands like surly and maybe some cheap commuters from Scott.

What a great local bike shop! The service was great as they were very helpful and knowledgeable. They even special ordered a bike for me since it wasn’t currently on the floor, and called me two days later to come pick it up. Prices are very reasonable, much more so than some of the other local bike shops that I went in to. I definitely recommend Cranky’s and will return for all my biking needs. Check them out!

I have had two interactions at Cyclesmith and both have been excellent. I have a very old bike that has lots of odd little problems. I have taken it to a few other bike shops over the years and this has been the best service by far. The first time I needed a new light but got service like I was buying a brand new bike. This most recent time, a repair was involved. They took great care, the bike rides like a charm, and the work was very reasonably priced.

I took my bike here after seeing an ad during the Tour of Utah. They honored their ad for a $ 40 clean/​tune even though I called two weeks later. They were super friendly and knowledgeable and did a excellent job on my bike, it looks brand new! They explained how to do it myself in the future and threw in a free water bottle. I’ll be coming back here for future bike needs. It also helps that they are right across the street from The Pie. :)

Dishonest. Told me my tire was fine, but it was flat the next day before a ride. Said they’d clean the chain and drive train, but didn’t touch it. No follow through with their work, and prioritize getting you out the door over helping get your bike in good shape. Won’t be back.

Great shop in general. Broad spectrum of products. They fit my wife’s Bianca perfectly and gave her a very fair deal. I’ve had good luck with service at Cyclesmith, although some of my friends have not. All depends on the mechanic, I guess.

Cyclesmith might not be the cheapest bike shop on the block but they make up for it in customer service.
I’ve never actually purchased a bike here but I’ve brought my bike in for tune ups before and they do a great job. The guys are super friendly and very helpful.
I’ve got a couple of friends who have purchased bikes here and they said the same thing. Every single employee was patient and happy to answer any questions we may have had.

I find that bike shops rarely add value to any purchase, as far as parts are concerned, so they have to offer something else to maintain value. That should be customer service and knowledgable staff to answer random questions and do the fine tuning that the average bike enthusiast can’t do at home. Cyclesmith has been able to take my bikes in and have service done then and there. The first time, I had them houses and restring cables on my Specialized Enduro, and the second time, they switched out a crank and bottom bracket. Both require more time than a simple flat or easy adjustment, and both times, the staff was friendly, knowledgable, and able to get me on the trail that day. Also, both services were really reasonable for quality work. I’d advise giving a call before you bring your bike in, but I am sold on this shop and know to go for any work I can’t do myself.
Tanner knight

I had a very good experience with Cyclesmith’s tuneup service. Both my mountain bike and my husband’s road bike were in bad shape after moving cross country and sitting in a garage for a year. They fixed the brakes, gears and the bikes were as good as new. The price was a little under $ 100 per bike. This price included cleaning, new tires or new rear rack and I think it was worth the price. The location of the store is very convenient to work at the University and the employees are friendly and knowledgeable. I plan to return for future bike needs.

I’ve purchased three bikes from this shop. Initially, their sticker prices seemed a little more than other LBSs but they’re willing to deal so in purchasing a new bike, the out the door cost is probably the same. Although the floor space is smaller than some shops, there is more than an adequate inventory of off the rack production models and numerous frames and access to boutique fabricators for customized builds.
My highest recommendation is based on the service and attention to what I’m requesting. I commute, mountain bike and road bike as part of my opportunistically recreating lifestyle. I would classify myself as a way off the back active aging cyclist. So dealing with a shop that is customer focused and not an arrogant, you’re wasting my time… well, hopefully you don’t but most likely you do, know the type…(which is essentially why I purchased my last bike from these guys: I went to another LBS to purchase a touring bike and the 20 something plaid clad hipster wouldn’t get off his personal call to help me, even though I had taken the bike I wanted to purchase out of the rack and leaned it against the counter. So instead of a Trek 520 (local Trek dealers take note of this indirect review), I have a customized SOMA Saga.)
The bike shop wrenchers and sales guys have listened to what I’ve asked and provided me with good value components within my budget and great ongoing mechanical support.
Yep, give these guys a chance. Life’s too short to not enjoy the ride…

I brought my road bike in for a quick tune-​up and to check out the store near closing time on a friday evening. The store is on the small side, but they have a pretty good bike selection ranging from entry level to high end. There isn’t much in the way of components or apparel.
I was told that they were a little «backed up» and that my bike wouldn’t be ready until the end of the day the following Monday. I said that would be fine and would return at the end of the day on Monday.
When I returned Monday evening, the guy spent almost 10 minutes looking through the shop trying to find my bike, which I found quite stressful considering I have a $ 4000 bike, and am not a rich person. After searching around and finally pulling up my order on the computer the mechanic ran to the back with my bike to «check the work» making sure everything was done. I explained that I could come back the next day if they hadn’t had a chance to get to the bike, but I was assured again that the tune was done, and it would be only a second.
The guy looking for my bike had obviously never heard of the model of Felt bike that I have, despite the fact that Cyclesmith is supposed to be a felt dealer, which is why I was there in the first place.
After spending about 10 minutes frantically working on my my bike the mechanic came out and explained the couple of adjustments that had been made, Which were minimal. After getting home I looked over the bike more thoroughly and found the drivetrain still extremely dirty, I also had to readjust the front brakes as they were left too far from the rim of my front tire.
There are lots of bike shops in Salt Lake City, plenty of which I’m sure won’t find it necessary to lie to me, and are capable of doing decent work. I won’t be returning to Cyclesmith. I dont know about buying a bike from them, but the tune was a complete waste of money.

I came here not having any idea about what type of bike I wanted or needed and the employees were extremely patient and helpful in determining what bike would be the best for me. I would highly recommend this place for bike enthusiasts as well as beginners like myself.