JCPenney

First, it was impossible to find an employee for help until I finally interrupted a cashers and asked. Then I got directions which were impossible, something like «Over there.» So I left.
It was as if they didn’t want my business and I was in the way. If I can’t find what I need, then I can’t buy that item.
Time to go elsewhere…
It is too bad, I started going to J C Penney one day a few years ago when an employee (named Maria) was really helpful. I haven’t seen her for several years, maybe she was too helpful.

This sephora has the worst customer service. One girl in particular. I think she might be the manager there but she is very rude and not friendly AT ALL. She has black hair and has her hair up in a bun most of the times I go. They are always very low in stock of their products. Not even worth my time to stop by and look around because they probably won’t have the product anyway. Sephora in Monterey is way better.

The Sephora inside JCpenney needs to reorganize a bit better. Testers are missing or completely dirty. They don’t restock products often. I’ve been going back and checking the Nars section and the lipstick testers look all chewed up and there are barely any lipsticks there. This is a small Sephora so in my opinion I think they should keep it nice and organized so people are able to find what they need and want to go back.

I’m pretty sure the store was still open it was 805 pm and two girls that work their said they where closed to come back tomorrow

The sephora at jcpenney is awesome! Small but normally has everything I need or the ladies order for me over phone so I get free shipment. The customer service is really good too! Even though their busy as heck most days they are good at taking multiple clients. Kinda do agree with the post above though, clients here are messy or their kids are:(I couldn’t believe the mess this little boy made with the lipsticks! His mom was there but totally didn’t pay him attention, poor girls had to clean the stains all over the floor! Ruined it for me cause I couldn’t try that shade!

Penny’s gets 4 stars for being the only big-​box retailer that reliably carries «slim fit» menswear. We drove out here on a wish and a prayer 3 hours before a wedding in Monterey and found the perfect navy slim-​fit jacket on 50% Doorbuster clearance for $ 70 (suck it, $ 300 crappy Men’s Wearhouse jacket!)
Lots of selection, and the menswear is of surprisingly durable quality (not so for womenswear). This store will continue to be our go-​to for dressy events.
Thanks for being a lifesaver!

We had a good shopping experience. The store was clean and the staff personable. We were able to find what we came for and they had an adequate supply.
I prefer this store over the other store at the opposite end of the mall. If you haven’t been in here for a while, give it another try. Good selection of merchandise and friendly service.

When I first learned they were opening up a sephora location in this jcpenny, I was excited. I had been a customer of sephora (online) for years. Although I have no qualms with the products sephora has to offer, their salespeople are another story. The women who work at this location are incompetent, inattentive, and rude! There has been times when I would go in, and not get greeted. Not even a simple «hello», «how are you». Nothing, and they weren’t even busy! and if your looking for knowledge on a certain product, please don’t even bother because they have no idea what they’re talking about. Their staff needs to be trained on how to deal with customers, not just stand behind the counter and look pretty. Another tip to the employees of sephora, if your stocking and see a customer beside you, take a moment and acknowedge them! Trust me they’d be more inclined to shop. Customer service isn’t the only thing lacking at this store, their inventory is almost always low. For the reasons listed above, I’ve stopped shopping at this particular sephora.

MNG by Mango pants for only 11 $ love love this store Levi’s slim fit jacket for only 35 can’t get enough. Please carry more MNG is my only request
Kiss!

Was ok.

My mother and I were passing through Salinas last night and visited the JCP Sephora at Northridge. She had never visited a Sephora and I had never visited the Salinas location. We should have kept driving!!!
We hung around for at least an hour, «browsing» since the 2 employees were busying themselves with ONE customer each; one girl (an African-​American woman with enormous penciled in eyebrows) kept giving us the brush off and was putting makeup on a customer and couldnt be bothered to just POINT to certain areas of the store to help us out. She came around alone when we first arrived to ask if we needed help, yet once we said we did she said she was helping a customer… and we never saw her again.
I feel very much insulted and Sephora lost a potential customer in my mother. She was open to try many Sephora products and will likely not bother again. Sephora is my favorite store, but the Salinas location is just trash. Skip this one if you can.

The people working at the Sephora in JCPenney’s really need to dial it back. I am a lot more inclined to spend if a sales associate asks if I need help *once* and then leaves me the hell alone. I’ve shopped here multiple times and every time the two sales associates (always the same two women) hound me with anecdotes about their favorite products, are astonished that I haven’t tried those products, talk and talk and talk about their other favorite products and products I should try and would I like to try this, no? How about this? I’ll just grab you the tester!
Argh. I have never had this happen at another Sephora, so it doesn’t seem like it’s corporate policy, rather policy for the individual store (or perhaps policy for the Sephora’s in JCPenney’s?). Either way, it’s damn irritating. Go away! Let me commune with the makeup in peace!

This is an edited version of my original review, which was removed because it someone at Unilocal decided it promoted «bigotry.» Well, we can’t have that, now can we?
I believe the «problem» with the original review is that I said negative things about a designated minority. No matter that they were true; we’re not allowed to say anything bad about certain groups, so in my new, «bigotry”-free review, I refrain from mentioning any specific group.
Here we go again!
Simply awful. The quality of the merchandise is – well, you get what you pay for, and Penny’s is cheap. Too bad; once upon a time, their stuff was inexpensive yet of reasonable quality.
What makes this store so bad, though, is not the merchandise: it’s the clientele. The people who make up the bulk of the shoppers here are the sloppiest I’ve ever seen. I say that because because someone – and I don’t think it’s the clerks – is leaving garments strewn about the floor. When I was growing up, I never saw messy department stores. Now, that’s all I see at this mall. There are also children running around, playing (seemingly) unsupervised, even yelling in the store. It is not a pleasant shopping experience.
Save yourself disappointment and frustration and shop elsewhere.