Fiesta Jumpers

This company is HORRIBLE. Not only was the driver an hour and a half late, but I had reserved 2 tables and 30 chairs and they came without them. I had WRITTEN confirmation of my reservation, time and price but I guess that doesn’t matter. I still had to pay for the junphouse. This stressed me out so much because my guests didn’t have enough chairs and I had to leave my party and go rent from someone else. Good thing there was a truck I could use. This business gave no apology either. When I called to see where my rentals were, he had the driver TEXT ME. He had no idea where I lived and asked me for my address. Seriously!!! Learn how to do business ot stop wasting peoples time and efforts

I am only giving them 1 star because I can’t give them none. I had reserved a bounce house, tables, chairs, and a piñata stand for my son’s birthday party over a month in advance. I confirmed the reservation a few days beforehand. The party was scheduled to start at 11, and they told me that we would be the second delivery that day and that they would arrive between 8 and 10. At 10, still no word for them, so I called. First they couldn’t find my reservation. A few minutes later, they called saying that they had found it. The guys finally showed up around 10:30 and so were still setting up the bounce house when the first kids showed up at 11. As I was also relying on their tables, I was rushing around at the last minute to set up the food, etc., which did not leave me feeling at all calm and composed when a bunch of preschoolers descended on my yard. But at least it all got done… and then 15 minutes after they left, the guys called back saying that they had set up the wrong house and needed to come back and exchange it for the one I had actually reserved. WTH? I forbade them from coming on my property in the middle of our party. I agreed to pay the difference (the one we had reserved was a little smaller) only because I didn’t want to create a scene in the middle of the party. I am very sorry for the other party that did not get the house they had reserved, but, as I told the company, that was their problem to figure out, not mine. Bottom line is that this company is disorganized and unreliable. Worse, they clearly don’t care in the least about making their customers happy.

I was a bit hesitant to rent from fiesta jumpers because of the negative reviews but gave them a chance. I was not disappointed. I rented the joust for my teen sons birthday party in Toro. I was extremely busy with other obligations and would call them and e-​mail them my requests. They always called me back the day of or early the next day. With all my calls to them trying to reassuring myself that they would be dependable I must’ve drove them crazy! But they were always very patient and super understanding. Day of the party they were on time, pick up they were also on time. The delivery guy was friendly and professional and didn’t rush my teen and his buddies during their last joust. Im glad I took a chance with them, I was very pleased with their service. I would definitely recommend them and hire them again.
For those of you reading the bad reviews, think twice about passing them up.
Btw, i also rented the piñata holder, very handy at toro since I didn’t have a tree nearby our picnic area.
And try the joust! Adults loved it!

This place is a joke. When and if you finally get ahold of someone and rent a product, they have no sense of customer service. They were 45 minutes late dropping off a product. The product was good, but they never picked it up intil after 9PM that night.

Well I concur, I love fiesta jumpers. We have used them for 4 years now, every birthday for my daughter they show up when asked and come pick it up when I say im done. And im seeing a lot of people complain about their customer service, I disagree yet again. Their customer service is outstanding, given that its slightly broken english, they continue to give a bigger discount each year just for continuing to use them. They are nice people. No assembly required. No hourly rate or time limit on rentals.

Do NOT go with this company! POOR POOR POOR customer service, and not business oriented at all! They gave me a quote for their bungee jumper + tables and then turned around and said it was booked. How can it be booked if you just quoted me on it?! If that was the case why even quote me when you knew what day I needed it for? I asked for their ponies… unavailable. Asked for their movie screen… broken. Asked for an alternative package of what I could get since their bungee jumper became, all of a sudden, «booked», and no response for hours. I asked if I should then look for another vendor since I had deadlines for annual event? Finally, a response 6 hours later saying they are having «problems». Possible what problems could you be having, as a company, that you can’t service your customers? Then, they respond with «look for another vendor, and next time we’ll service you». Next time?! There will be no next time with the experience I had, and I didn’t even get to the point to book something. I could only imagine their service when it’s delivered.
All-​in-​all the website looks appealing, their products look fun and enjoyable, but their customer service is horrible and I’m sure half of what is advertised on their web page they are unable to service. Just bad BAD customer service. DO NOT USE THIS COMPANY.

They are a joke! They need a whole course on how to run a business because they sure do not know what they are doing! I reserved a Sno cone machine for tomorrow and someone there told me I will call you back in twenty minutes. Well, it’s been over three hours and yet still no phone call! I promised my niece a Sno cone machine for her birthday party! FIESTA JUMPERS U SUCK!!!