Golden State Overnight Delivery Service

re: Wine Deliveries
Some things you just shouldn’t do. Ruining the wine experience for people is one of those things.
You really have to TRY to be this bad. Consistent conscious decisions to provide exceptionally poor service must be made in order to really be THIS incompetent.
I don’t know HOW the GSO «people» stay in business. They are incapable of making a delivery on time. Each driver apparently operates within his/​her own individual time-​frame, regardless of what is scheduled. Drivers regularly fail to show up, or arrive whenever they feel like, waaaay after the arranged 4-​hour window. Or just as bad… hours BEFORE the window. Last month, the driver even attempted delivery on a different DAY then arranged. This is unacceptable when the package contains alcohol and requires a signature. Not to mention all the extra jostling around the bottles are receiving.
If you do actually receive your wine, it arrives boiling hot, regardless of the weather and temperature outside. Yep, I think they must actually heat the stuff up before delivering it. The delivery personnel don’t speak English and drive in their own run-​down personal cars, windows down, and it’s certainly not «climate controlled» in any way, despite what blather the fraudulent customer service reps attempt to persuade you to believe. From my experience, these personal cars often break down and cause late deliveries. At least that’s the average reason that customer service provides me with.
I’m on hold with customer service as I type this… apparently my driver has been having car problems all day. Was I notified? Nah. So I’ve been waiting here all day for no reason? Of course. And yes, folks, this is only the beginning…
There is zero accountability at GSO. Negative accountability, actually… because as previously mentioned, one has to legitimately put forth an effort to be this irresponsible. Perhaps employees receive bonuses for achieving angry customers? Maybe the employees are vengeful against the owners and are maliciously attempting to drill the business into the ground? Maybe the GSO is owned by the Taliban???
Drivers have complete discretion to just blow off a delivery, with absolutely no repercussions. Many times, month after month, it’s been the same damn non-​English speaking delivery dude mucking it up again.
I can’t understand why any reputable wine distribution business would use this service. Yeah, it’s REALLY that bad; avoid at ALL costs kind of bad. So how does GSO even exist? Are they a front for a money laundering scheme? At least THAT would make some sense.
I’m off the phone now. Customer service has received no updated information, and cannot even communicate with tracking department or drivers. A supervisor can, but don’t expect a solution. Don’t expect things to be handled like a real business. These schlep-​rocks are incapable of instituting «fixes» for failed or late deliveries. I can’t tell you how many times I have been ASSURED by a supervisor that my wine packages will be delivered, yet each and every single time they are not.
The BS that spews from these «supervisor’s» mouths really makes it all worse. They will insist that your delivery is still coming, and keep you waiting at home in the mistaken belief that your package really will be delivered by that late 8pm deadline, even though it was originally scheduled by 4pm. Then at around 9pm you realize you’ve been swindled out of your time, waiting around for nine hours for something that will not be arriving — that you’ve been lied to over and over again as if it’s a game — and yes, you get to go through this wonderful cycle of ludicrous inefficiency and BS again another day. Maybe even a couple more times! Isn’t that a great service this company provides?!
The employees must enjoy it, at least. Taking money out of your pocket is what they’re doing. Time lost is far more valuable than a bargain deal on a case of wine that costs you several hours to try and receive. And if you add in the frustration factor, this company should be paying us to deliver our bottles.
This cycle of failure has happened so many times now, that the only logical and possible conclusion is that every single employee there is trained to just tell you what you want to hear, that they hire any TomDickHarry around to drive about and deliver packages, and not a one of them has any desire to succeed at their job description. Winners, all of them.
Unfortunately, the majority of wine clubs don’t offer any other shipping options. I’d gladly pay MUCH MUCH more to not ever have to deal with this garbage and it’s «employees» again. So the only real solution = no more wine clubs that use GSO.
Special Thanks to customer service supervisor «TAMMY» and her «promise of delivery» for helping make this review so special. And a Shout Out to «Lea» too, for feeding me false glimmers of hope all day today that held me home for these past 9 hours.
Go GSO!!!