Fairfield Inn

I stay at Marriotts no matter where I am at because I know I will always get good customer service and a good room. Clearly I was wrong when it came to the Fairfield Inn in Salina. We reserved a room and showed up to check in. We received our keys and grabbed everything out of the car and went to our room. Our room was disgusting. Used soap bars, towels everywhere, and the bed had clearly been used. We we went to the front desk, they told us they had no additional rooms and would have to send us somewhere else. After loading our car back up and going to the new hotel which by the way was a motel quality stay, they advised me the manager would call me on Monday when she got in. I called Monday to find out she was actually out until Thursday on a business trip. That was okay and the guy was doing what he could to assist me. Then I received a phone call from the next desk clerk. Jimmy Harlow who became incredibly combative and emotional when I insisted that I receive an answer as to what will happen with the 170 dollars I had paid. She then said, «Well we put you at another hotel» as if that makes a dirty room acceptable. When I told her it didn’t she began to get more frustrated and said, «I dont get paid enough to deal with this» and threatened to hang up on me. When I called her on her behavior she said, «this call is recorded» So now Marriott is illegally recording phone calls without the caller’s consent? I am SHOCKED by this event. Thankfully
refunded my entire transaction.

I stayed a night in this hotel in December 2011, having gotten the room through Priceline ($ 60). It was fine for the money, and actually better than I expected. Easy to find, near the Interstates but not noisy — even on the side that faces I-​135, which is where my room was. I appreciated that they had coffee/​hot water available in the lobby 24/​7, and the breakfast was better than I expected; better than I usually get at La Qunita, my more habitual chain.
I would have appreciated a microwave in the room, but aside from that, everything was fine and it was a good deal.