Williams-Sonoma

Gail is truly a great sales person at this location, and is always helpful, knowledgeable, and offers creative solutions and recommendations whenever my husband and I visit the store. Also, the quality of the products we seek there is unparalleled.

I had to give two stars because I love the products. I am a huge fan of the Wiliams Sonoma brand cleaning products and, although they are pricier than most, they are worth every penny because they make it fun to clean!
But this store is awful. I live in Haverhill, but I prefer to travel to Lynnfield which is three times the distance. The minute you walk in to that store they offer you an espresso and are friendly and helpful throughout the whole shopping experience. But that is Lynnfield.
In Salem, the staff is at best inattentive. At worst they are pompous and disdainful. I made several attempts to learn more about the Nespresso machines they had in stock since I want to buy one, but got information from a clearly disgruntled male staff member that made me think they gave information on a Need To Know basis only. I had the sense that he thought he shouldn’t have to help me or even be pleasant gave up and left the store.
On my second visit, I went in to purchase some countertop cleaner and browse and I ran into a different, but equally disdainful male employee. I got monosyllables and a raised eyebrow instead of information and a smile.
I know it is a tough job market for many out there, and I mean no disrespect but in my opinion if you don’t like your job, find another one. It is not fair to the consumer or to your employer to bring negativity to the retail workplace.

Ah Williams-​Sonoma, my favorite foodie store.
I AM a CHEF here; a true FOODIE here and I have TONZ of MONEY here.
Opps reality check.
The stuff here is amazingly nice and even more expensive.
You have to check out the knives here. Drool.

To start with, I do have to wonder why there is a kitchen /​stove in the center of the store, when the never seem to be cooking anything? They are chock full of spices, mixes, toppings, fillings, and never have anything baking, simmering, frying or whatever. They have shelves full of cookbooks, recepie cards, and serving ideas, but nary a plate of anything. How many tools, pots, pans, knives, spoons, and knick knacks are strewn about the store, but never are seen being used for snack production. Why?