Sleepy’s

Walked in the front door and within 2 seconds my husband and myself felt like we were in a interrogation room accused of murder 50 questions in the first 5 seconds and not in a nice way very rude and nosey I would not recommend going there ever it’s a joke and there prices are way to high for

Nobody in this company cares about the costumer! Do not buy anything here! Very bad service from. Beginning to end. So unhappy with our purchase and no one up to corporate cared to help us out, can’t even get a phone call back! Honestly the worst company I’ve ever dealt with!

Just moved to the Merrimack Valley and was looking for a new mattress. This was one of the first stores I walked into. They have two stories of mattresses. Kurt, the district manager, ended up giving me a quick showcase. He first asked me my preferences and then gave me the various options based on price and quality. He was knowledgeable, informative, and let me take my time figuring out exactly what I wanted. He did not rush me into anything. Then, he listened to my concerns and worked with me to get me a great price on my mattress.
When I went to pickup my mattress, Micah, the store manager, personally helped me attach the mattress to my car and get my car loaded up.
I would say hands-​down this was great customer service exhibited from start to finish. I also got a great offer on my mattress. Would definitely shop here in the future and recommend this Sleepy’s as the go-​to in the area.

My advice is to never walk in to a sleepys store. DONT PURCHASE ANYTHING. As a former mattress and furniture professional I can say I have never come across such unprofessional sales staff and rude. The product is terrible 3 weeks matress is coming apart. 5 missed deliveries. Customer service all the way up to corporate is deplorable. They dont call back nobody in this company cares!!! BEWARE

I got tricked into buying a temperpedic. I was desperate. They also sold me a bedbug protection encasement which seemed like a good investment but they don’t really explain that bedbugs can live in your box spring or bed frame so by the time we were moving out of our apartment the movers were the ones to educate us about how the box spring might be infested even with no bugs in the mattress so we had to throw out the 5000 investment that wasn’t even a year old. Think abouts that if you live in an apt or travel a lot and stay in hotels. There are a lot of buying mattress guides available online. I’d start with mattress underground. The salespeople might not be very insightful. They have a huge incentive to sell you the most expensive mattress possible and the trial period would end with you in your next best choice among their inventory which may not give you a better night’s sleep either.

I tried out my mattress in the store before I bought it. It was very soft and comfortable — exactly what I was looking for. When I received my new mattress, it was much, much firmer than the one I had purchased. I was advised to wait a week or two and see if it would «break in.» It is now a couple of weeks later, and the mattress still feels nothing like the one in their showroom. I wake up achy every morning. I am a side sleeper, and have arthritis in my hips. This bed is not any better than the one I was replacing (which is now gone). I called and complained and was told that I bought a cheap bed, and I shouldn’t expect much out of it. I explained that it is not like the one I tried, and was told that it takes months to break in. I cannot wait months. Besides, their «guarantee» would be up well before that. They told me that their «fees» to return it would be more than the bed cost. Why should I pay a fee if the bed is defective??? I didn’t just «change my mind.» This bed feels nothing like the one I tried out! It also now sags in the middle! The salesperson tried to convince me to keep it AND come to his store and he would give me a «good price» on a new one. Why would I buy another mattress from them if they are not backing the first one I bought? The bed I bought is garbage. It feels nothing like their show model. I am so disappointed and disgusted that I went with Sleepy’s instead of a place that backs their products!

Awful return policy. They insisted I needed a softer bed than I thought. My mistake for listening. I tried to change it out (and of course pay their fee) but they would not. I read them their return policy and explained that at time of purchase I was told they take returns and they refused to exchange it with many excuses.

Just moved to town, and needed a mattress to avoid sleeping on the floor. Prices are higher than Bob’s, but beds are made in USA, and the selection is better. Got a memory foam mattress, and I’m sleeping like a log.

Tonight my husband and I purchased a new mattress from Jenna in the Salem, NH store (though she also works in the Portsmouth store). She was very helpful and knowledgeable. She was very friendly and made us feel immediately at ease. We were never treated or felt that we were working with a salesman, she wasn’t pushy or overbearing and just offered tons of information in a pleasant and friendly manor. Based on our experience with her we knew we didn’t want to shop anywhere else. Thanks Jenna!

Had issue with bed but they eventually rectified the situation.

Great service, dealt with Kurt he was knowledgeable and helped us with every step. Can’t wait to get our new bed!!!

So Sleepy’s put in an owner comment:
Comment from Deana R. of Sleepy’s, The Mattress Professionals 2÷17÷2011
Thank you for sharing your concern (s). We welcome the opportunity to speak with you. Please reach out to me at
and include your invoice number and/​or customer code and a telephone number with the best date and time to reach you.
Well I replied on 02÷21÷11 and here’s what I said:
Hi Deana R or csable,
I had an owner comment from Deana R in regards to a Unilocal review about a bad experience. I am waiting to get the invoice’s from my mom so that I can discuss the issue with you.
I would like to talk to you with mom present and we don’t live together, so I’d have to go to her house. So it would be better if I could call you once I get them.
Please let me know your availability and contact information and I will call as soon as I get everything together. If you could also clarify who exactly I’d be speaking with, it would help. The email name and the name in the comment are different.
Thanks, Frannie
and what have I gotten for that you might ask? Nothing. No response. I copy/​pasted the email address so I didn’t get it wrong.
I got the info from mom the next day but figured I’d wait for a response from Sleepy’s. Neither Deana R or csable seems to care, They did their thing and tried to make their company look better. Well guess what? They’re even worse than I originally though.
Stay away or regret it later. I stick to my original story.

After posting my initial review of Sleepy’s, I was immediately contacted by their customer service department and offered a $ 50 gift certificate. Here is my response:
What I would like is for you to honor your Guarantee by giving me the W Hotel Bed for 20% less than what I can get it at 1 – 800 Mattress and include delivery like they did. $ 50 off is pretty much meaningless– when you are selling a bed for $ 500 more than what I can get it elsewhere.
I have not heard anything back from their customer service… I guess they are not going to honor the price guarantee.

Here is an interesting story.
Less than a day after I write my review, I receive an email from Sleepys HQ customer service.
They wanted to apologize as well as to find out more info about my experience.
So I emailed the rep with more details and they mailed me a $ 50 gift certificate for my troubles.
Not bad.
I just hope that they address the Salem store’s poor salesperson which I encountered.