Les Schwab Tire Center

Firstly I have always had good experiences with Les Schwab, like crazy good customer service. That’s why my 18 yr old daughters experience at this Les Schwab stands out. She’s a local college student and has an older Camry that I know from top to bottom. I told her it was time to rotate her tires and that she should go to this shop. Much to my surprise she reported that this shop said she needed ~$ 2k worth of repairs. This is the same car that a Portland Les Schwab (after having down an alignment) 2 months previous reported needed NOTHING.
They said she needed 4 rebuilt brake calipers, 4 new rotors, a full brake job and 4 new tires. The tires (Michelin Defenders) are good for another 20k and while the brakes could stand to be done, there is no need for calipers/​rotors. I told her to refuse the service and leave. A week later, I look at her car and both front CV boots are completely bisected into two pieces at the exact same place and the CV boot grease has covered both wheels. The CV joints were AOK before this shop got their hands on them. This place may be fine with a lot of people but are complete sharks with vulnerable customers, for shame Les Schwab.

I grew up with Les Schwab and it is generally my go to place. But the Lancaster location will NEVER again get my business. I was hung up on after calling to see if someone could jump my car, which has one of there batteries that I’ve had for less than a year, and waited for close to an hour for the service truck. I was a mile down the road from the store. Worst costumer service and experience I have ever had from a Les Schwab.

Update: the manager today named Brian was great. He fixed the problem, free of charge, and was very kind and prompt about it.

We live in Eugene and my wife works in Salem. It’s snowing, so she needed chains installed in order to get home. Les Schwab generally does a great job with tires and other services, so she went for chains. They charged her $ 150 to install chains! Come on now… I understand the desirability of charging a premium during periods of high need, but that’s as close to highway robbery as it gets. Shameful business.

Poorest customer service I have ever received at a Schwabs. I simply needed 4 new tires installed, the manager told me they wouldn’t do it, after the tire technician quoted me a price! Why? because they wanted to sell me their awful overpriced tires, and when I refused to buy them they basically kicked me out of the store. The manager was pompous and arrogant, I was embarrassed for the other employees as they saw what was going on, and held their heads down in shame, not wanting to make eye contact. Sorry Les, this guy let you down.

I must say I was absolutely amazed by the quality customer service I received after having experienced the not-​so-​fun task of replacing a tire that had gone flat thanks to my, ahem, curb check the day before. They were fast, friendly, and really worked with me to make sure that I left happy. Kudos to Les Schwab!

Yesterday I had the pleasure of getting a flat when I was shopping, today Les Schwab fixed me up they also took the time to show me where to put the Jack under the car if I ever need it AND they left my spare in the back like I asked! Thanks Les Schwab you really helped me out!
They were very busy so it took a while, but fortunately today I had the time…

Unbelievable service in this day and age. I have been here many times and have had a great, quick experience each visit.
I at one time owned a used Land Rover (baaad idea-don’t do it!) and the battery died on it. Having purchased the vehicle used, I obviously did not go to Les Schwab myself to buy the battery. Nonetheless, because it was their brand, they replaced it for FREE!
Another time, my husband had a nail imbedded in his new car’s (stock) tire. Les Schwab not only removed and patched it, they also did it immediately and for little to no charge.
Seriously awesome business.

We awoke Saturday morning with plans of a quick farmer’s market visit and then heading out to go camping. As we get into my little around town car, we notice the left front tire on the pickup is FLAT.
Oh no! What do we do? We go to the farmer’s market, of course, and I mention that a woman at work has a husband who works at Les Schwab, and I’ve only heard GREAT things about them. There’s one not but a few miles from our house, too.
My husband goes there upon our return. He texts me that it’s crazy busy, and using his wait-​o-​meter calibrated from the likes of Firestone and Sears, he anticipates it’ll be a while. He returns not much later, in person, however, and shares with me a story that, frankly, I find hard to believe.
He was checked in and waited and watched the staff. They were friendly. Smiling. One might even say happy. But here’s the really suspicious part – he says they were REALLY WORKING HARD. The tire techs were jogging in to pick up an order, jogging out to the vehicle, and jogging back in to talk to the customer. They were doing things as quickly and as pleasantly as one could imagine.
We had no idea what happened; no road hazard we were aware of, however he’d had an oil change at the dealership done just the day before. The tech posited they had yanked the air hose from the stem and it didn’t totally reset, resulting in a slow leak. He looked over the entire tire, and just to be sure he pulled it from the rim and reset it, filled it and checked it all again. He found no cuts, nails, etc.
We had never been to a Les Schwab before, and my husband said no, we hadn’t bought the tires there. The guy did not charge us to do that, something which took him a good half hour to do.
!!
That tells me these guys are smart cookies. Because they KNOW that a great experience like this is going to lead to 1) me telling everyone who will listen about it and 2) us buying all of our tires, shocks, etc. there.
And it just so happens we need new shocks soon…
See you soon, Les Schwab! I’m happy to give my money to smart cookies that provide great service along with a good product.

Similar to my love for Muchas Gracias, I still have yet to encounter anything like Les Schwab in any other part of the states (let alone the world) that I can find here with the friendliest guys in the tire business. Nearby Costco has its own tire center now, but even then they still don’t compare to the quality work these guys put together.
This used to be my most frequent stop for tire checks and air refills. Its a whole new world out there and I can easily say I’ve never had problems with this location. The only downside is that a result of their great service they tend to get really busy and sometimes being serviced can take a while.