Emerald Pool & Patio

Will never purchase anything from this store again. We purchased a jacuzzi hot tub in October 2012. They brought it out to install it and the technician predrilled the holes on the siding in the wrong areas. He plugged them all with discolored wood putty to see if he could get away with it. We told him no and they had to order new siding. Then we were having chemical issues and we went into the store with a water sample and the owner said we shouldn’t be using chlorine that it is bad for the motor! He was the same person who gave us a start up chemical kit with chlorine in it! Now we are finding out that the heat sensor has gone out in our tub (apparently a common thing in a Jacuzzi) called the store for a service tech and they unapologetically informed us that they are sendingall if their techs to the coast for the week and it would be a week before someone could get to us. Terrible customer service from emerald pool and spas. And we will never own another jacuzzi again. We owned a Oregon hot springs tub for years and never had problems. The next thing to go out in the jacuzzi is the UV light which tthey told us would go out within a year. And it won’t be covered under warranty. Of course they didn’t tell us that when we were buying it.