AT&T

I switched from Verizon to AT&T. The staff at this AT&T store is all super friendly. Anyone needing AT&T phone service and you’re in the Salem area this is your go to store. I wasn’t sure if I should turn in my old phone from Verizon and they were able to transfer all the data. For somebody like myself who is a technical moron they help me a lot and I’m very thankful

I would not recommend this store to anyone. I have been an AT&T customer for over ten years and I have never had a problem with any of the stores like I did at this one.
My wife and I went to this AT&T store last week and left very upset. It took over 15 minutes before anyone greeted us or even acknowledged we were there (or offered to put us on a waiting list). Customer service representatives would walk by and deliberately not make eye contact so as not to have to engage my wife and I. I understand a store gets busy, but to not let the customer know you see them and will help them at some point is POOR CUSTOMER SERVICE.
After my wife and I were put on the waiting list, a man came in and talked to one of the customer service representatives about how he was on the waiting list but left for a while and still wanted to be helped. The customer service representative put his name at the front of the list ahead of us (and others).
When it was getting to be our turn (about an hour later), I asked one of the representatives if there was a manager I could talk to. The manager (I believe his name was Eric) could not have been more rude. I talked to him about not being greeted for a while and about how the gentlemen who had lost his spot in line was put ahead of us. Eric didn’t seem to care. He said it was his office policy and that’s how things work. He said it’s the same thing as being at the DMV (which last time I checked, if they call your number at the DMV and you’re not there, they go to the next number). We told him we didn’t agree, but the main point was by their actions, it was very clear we were not important to them. Instead of taking ownership and saying, «Hey you know what, that wasn’t right» which was all we wanted, he started arguing with us and telling us about how it’s his policy and that’s how he does things before throwing his hands up and saying, «I’m not going to sit here and argue with you about this…»
Totally inappropriate. There is an AT&T in Costco and one on Lancaster. After my visit, I would suggest them or checking out Verizon.

AT&T are just about the worst phone company I have EVER dealt with. Took 15 minutes for someone to come out and help us pick out a new phone and plan. 2 year contract, was suppose to get 2 $ 50.00 rebate for the 2 phones I bought and never received it from the company or otherwise. I absolutely hate these people 90 dollars a month for 400 minutes on both phones, no data, no text or anything like that. I switched to Consumer Cellular 4 months before my contract was up, cancelled my phone service with them and they continued to charge me 90 dollars for every month until the contract was up, now that is in collections, which I have worked out a deal with them to pay them off. Least to say, AT &T sucks and I do not recommend them to anyone.

I love AT&T but this location is awful! I called the AT&T customer service line to figure out what I needed to do BEFORE going in. Verified the information many times. When going in the guy said the information was wrong, and was just rude about it, no interest in helping me resolve it. No interest in giving decent customer service, rude tone in his voice, spoke to me like I was an idiot. Ended up just leaving and going to another location just so I wouldn’t have to deal with him. i work in customer service, so not only do I know how to treat a customer, but I know how not to treat the person providing the customer service, I was very nice about everything, and he was really just flat out rude.

Walked in and the store was clean and appealing. I had to wait maybe 5 minutes because the 3 employees were helping 3 other customers – no worries, first come, first served, right?
I came in because the case to my smartphone was falling apart and I got it less than a year ago, and I wondered if they would replace it for me. They didn’t have that exact model, but they replaced it (without cost to me) with a sturdier model! Awesome! They even cleaned my phone.
My experience with AT&T stores over time is that the employees tend to be chatty, but it’s not annoying chatty (like Starbucks, sorry Starbucks, but I don’t really want to tell you if I’m doing something fun today, especially since I’m just going to work, so RUB IT IN!!), it’s more like interested chatty, like commenting on things you mention.
While there, they also changed the name on my account (I got married 6 months ago and just never got around to it) AND – I happen to be going on a trip out of state to a very cold place this weekend, and they happened to have some awesome gloves (which double as texting gloves) on a SUPER CHEAP sale. I’m sure original prices are always marked up, but one pair of gloves was originally $ 35 and the other was $ 70, but I got the pair for $ 10!!!
So yay!

We had absolutely no wait on a Saturday afternoon. We had a great experience and the sales rep was amazing. His name is angel, and he had a tough customer. My boyfriend. He is very high techy and is very particular. However angel read him so well. He switched from having an iPhone for years even!!! And he explained in detail about turning on your old phone for $$ and every difference between an iPhone and a samsung galaxy note. Had a great experience.

Great customer service, come by after 730 pm on a weekday for less wait time. I’m not sure what much more you could expect from a cellular service company.

I’ve never had to wait to get help. The employees try their best to get to everyone in a timely manner, but as usual, if there’s a long line, then you’ll have to wait… they don’t want to seem like they’re rushing the customers that they are helping. If I have any questions what-​so-​ever I come here knowing that they’ll have the answer, or if they don’t they’ll contact someone right away that will be able to help me. I had problems with my iPhone 4gs when I first purchased it and they were unable to help me, but they contacted the Apple store up north and set up an appointment for me. It wasn’t a big problem, I use my phone so much that the screen was starting to overheat. I went to the Apple store the next day and they were able to exchange my phone for me, no charge at all. What I really enjoy about this store is simply the fact that they have great customer service. They are always welcoming, never pressure me or anyone that I’m with to purchase anything.

Ah… just like any place that sells the latest technologies, you’ll spend an entire afternoon here just waiting for someone to help you. I’m not sure if it’s because the sales people are incompetent, or the customers they’re helping are taking are complete idiots. To be fair, they get their fair share of old people who can’t figure out how to send a text or how to get a different ringtone.
Regardless, the place is S-​L-​O-​W. And they’re scammers.
My company used to have an account here, with something like 25 phone lines. So I go in to get a new phone for a number we ALREADY have. We just need a new phone, cuz the old one is ancient. So I find a phone for this number and I tell the guy I want it. He gives me a price of over $ 250 dollars, because I’m not purchasing it with a plan. «But, I already have a plan,» I say. «We need a new phone for that plan.»
«Sorry, that phone number isn’t approved for an upgrade yet.»
«Uh, who cares? I’m PAYING for the phone, not asking for a free upgrade. We have a billion phones with you people. Why can’t I get it at the price I would get it for 2 months from now (when the phone IS approved for an upgrade)?»
I mean, you’d think that a place that was charging us over $ 2,000/mo for our service would let me have the $ 80 price on the phone. Wouldn’t letting me pay $ 80 today be more beneficial to them then letting me have the phone for free two months from now? Well, apparently they don’t see it that way.
Ugh.

AT&T is for the dogs… and this location doesn’t help their situation. High monthly rates. And their 800-​number customer service is worse than Verizons. And I’m not saying that just because their reps are in India and can’t understand a word you’re saying — let alone actually help you. But back to the store. A longer wait if they are crowded. And once you are being helped — the reps aren’t the best in actually helping you. Amazing how much phone company stores just don’t get customer service. It’s like they are car salesman. Seriously.