Depot Granite Marble & Tile

Unfortunately, a «Zero» rating is not available because 1 Star is way too high. It is a family-​run business that uses a Bait & Switch approach. Their nice Grandpa greets you at the door and tells you everything you want to hear, and then the rest of the family will try to screw you every which way possible for a higher priced job. If you do not know how to measure in square inches on your own, then don’t trust them !! They «accidentally» over-​estimated (not under-​estimated) by hundreds of dollars for the granite. Also, be sure to analyze your receipt closely because they «accidentally» charged for xtra items. The best part was, they took a picture of me standing next to my granite of choice to avoid any mistake and then they actually delivered a different color granite… Their best excuse through out the entire horrible journey was; «We are only human and humans make mistakes». One mistake is acceptable, but constant mistakes (to their advantage) within each department is a total Con Job !! Also for being Granite Specialists, their pricing was no better than Home Depot’s pricing. I have no doubt that most of the 5 Star reviews were probably created by family members. Be Cautious!

We knew absolutely nothing about granite and contacted another company referred to us by a friend. They told us it would be 4 – 6 weeks before they could install. The professional we are working with in remodeling our home suggested another company who we contacted and waited as they never called us back. He then told us to go to Depot Granite and the rest is history. Upon entering we were impressed with all the granite we saw outside and the beautiful displays inside which help to make your decision easy. Louis greeted us and quickly gathered the information he needed. He led us outside to tour the granite and sent us home with a sample. We returned a few days later and were blown away to hear they could template within a week and install the following week. We are so thrilled with the outcome and everything promised was delivered. Maria took charge of our order and sensed we knew nothing about buying granite. She took the template outside and laid it on the granite we chose suggesting various cuts and explaining what the stones were in the granite. The installers did not speak English very well but they knew exactly what they were doing and were exceedingly courteous. They were accompanied by Antonio who was in charge of the install and spoke perfect English explaining all directions in detail.
We are so happy we found Depot Granite and would recommend them highly. This family run business treats you like family and they obviously care about delivering their best to their customers. Why wait when you can get first class service at a wonderful price?
M/​M Frank Romano
St. Pete Beach, FL

I was referred to Depot Granite by a friend of mine. He is a smart guy who knows value when he sees it. Value isn’t always the lowest price — value is the best job for the price paid. There are plenty of horror stories out there about people who got a great price, but a shoddy job on granite countertops — That isn’t value. With Depot Granite, you will get value and you won’t be disappointed. This is a family-​run organization with family values.
Walk in and Maria or Debbie behind the counter will greet you with a bright smile and a warm welcome. Shortly thereafter you will have a consultant assigned to you. It might be the sage Louis who has been in the business for 40+ years, or energetic Hector who has obviously grown up in this business — or it may be someone else. Regardless of who helps you, know that you are in good hands. They will walk the expansive yard of countertops with you and answer your questions along the way. These consultants do not work on commission, so rest assured they won’t encourage you to pick more expensive granite over another — quite to the contrary, they want to assist you in finding what you need.
After you select your countertop, you will be scheduled for «template» and «install.» During template, a detailed measurement will be taken, and cardboard forms will be cut for your counter. The gentlemen who came to template our kitchen was very courteous and professional with my wife — I believe his name was Javier.
Prior to installation day, I was contacted by Antonio who informed me he would be the installer. He showed up with his assistant on the assigned day. Through every step of the installation process, he discussed potential issues and consulted with me and my wife. I was very impressed. Our wet bar has a mirror. Prior to removal of the previous countertop and backsplash, he advised me that the mirror may crack (it was butted up against the backsplash). But with hands like a surgeon, Antonio and his assistant carefully removed the backsplash. There were a couple of other issues in removal with my home built in 1985. But Antonio was careful to consult with me and treat my home with the same respect like it was his own. For that, I am very grateful. They did a great job with the entire installation.
My wife and I love our countertops for our kitchen and wet bar from Depot Granite. Our experience with this family-​run business has been outstanding. They carry a high rating here because they not only deserve it — they have EARNED it. They will provide you with great value for your money. Their service is above-​and-​beyond, and I am happy to recommend them to you.
Happy Exploring,
Ferdinand Magellan

Good experience overall and our kitchen countertops ended up looking stunning. But be warned to be patient and allow time to select the right granite and make them give you same lot product. Then when they measure make sure you are there when they lay out the design template. Finally it would be helpful if you spoke Cuban Spanish because they will be rude and talk around you.
Hold the installers accountable if you don’t like something. They will make it right.
They were on time and did everything they said they would for us. I would use them again when we do our bathrooms!

They promise a lot but deliver junk, spent 1 hour on the layout of the slab for cutting and they didn’t cut it anywhere near to what we laid out. There answer was its close. Terrible place when they lie to you

If I could give it a zero star, I would. VERY BAD EXPERIENCE.
We have two kitchens need to be done. We dropped in the place a couple days ago since we see the place everytime we go to HomeDepot.
Show room visit: upon stepping in to the show room, we were greeted by an older gentleman. He was very nice and helpful and tried to help us out with their process and granite. AND HE mentioned again and again, the owner, Miley was in charge of the cabinets. Miley, was the lady sat behind the counter. Everytime, we tried to see if she could help us, we got a COLD (I mean, very cold, icy) glare. Okay, maybe she was busy, maybe … Finally, it was our turn (which was not like we have more than 1 person ahead of us), she walked away went into the backroom. And then came out, as cold as all her stones combined. No greetings, no smile (although we have bought in sunshine smiles). We gave our requirments, she did an rough drawing and then set up on a measuring appointment. 9:00 am Saturday. We left all our contact info.
On the measuing day: we waited, waited, waited. nobody showed up, nobody called. Around 11:30 am, Miley called, basically «we are delayed. Let’s re-​schedule». Of course we were not pleased. We asked why they could not just let’s know that they were late. Of course, no reasons. Then Miley said «You are not the right fit for our business» or maybe the other way «We are not the right fit for you.»!!!
When you run into a bad employee, you can go to the supervisor. What happens when the owner is bad? You ditch the business!
By the way, there is another lady sat behind the counter next to Miley as well. Cold as granite too.
Also, I think we were cold-​treated because both of us are not white. We are not race-​card players. We have done businesses in different states. This is the first time!
The old gentleman was good.

I just had my kitchen and two bathroom counter tops re-​done with Depot Granite. Excellent customer service from the time of designing, to installation and follow up. You can tell this is a business run by owners who care. he staff was there to answer any questions I had. The pricing was very competitive. I think I did well with getting high quality product, and hassle free installation at a good price. I did quite a bit of research before I arrived at Depot Granite. I can tell you, you’re getting a lot for your money with them! Special thanks to Hector and Alex.

As a general contractor I have never encountered such incompetence. Maybe it was the language barrier. I was lied to went down and spoke with Pedro & Maria at which time Pedro called his installer and told him to meet me at the job after he walked off earlier. I waited on the job for hours no one showed. The next day they blamed it on Maria forgetting I listened to Pedro speak to his installer in front of me. Now Pedro is not answering any of my calls and has totally ignored me. I am a contractor and hire many trades this company is the worst I have ever had the misfortune of meeting. RUN AWAY NOW BEFORE YOU GIVE THEM MONEY!

This company is Stunning! I was impressed with their state of the art equipment. They restored my three bathroom, kitchen, Laundry and outside kitchen. Due to the huge variety of granite to choose from, there was no other reason to visit anyone else. The business is family ran and they are very responsible and always run on time.

This company is amazing! Family run business. They will help you with every little detail in your job and will work around your schedule. We not only got beautiful granite but cabinets as well. All for less than the price of Hone Depots low quality cabinets. I will absolutely use these people again when I redo my bathroom!