Lowe’s

Very good selection for my bathroom remodel needs. I came in around 8 pm after first going to Home Depot which had NO sales reps on the floor who could help me. I was in a time crunch. HD told me that I had to make an appointment and no spots were open the next day :-(All I needed was one bathroom vanity replacement and HD was absolutely no help. I went to Lowe’s and spoke to Brian Finn that evening. What a helpful man, and very patient with me, which I needed due to my frustration. He’s there late into the evening (9pm) and was there the next day when I had more questions. I’m definitely buying everything I need at Lowe’s. Great location too — very close to the thruway!

Went in yesterday to purchase a range and microwave. There were four individuals «working» in the appliance section. Not one of them greeted us or assisted us in any way. They had no other customers. We left after looking at the merchandise and ordered the same items from Home Depot. Next time, I won’t waste my time going to Lowes.

I have been using this Lowe’s for many years. As far as home improvement stores I find it to be clean and well-​stocked and the employees helpful and courteous. I recently used their online ordering for a few purchases and the process worked well for me. They even called me to let me know one item had been delayed.
I am surprised their overall rating is only two stars. Apparently not enough people are
chiming in about their good experiences here. The place is always busy so it can’t be all that bad, especially considering it’s across the street from the top home improvement chain.
This Lowe’s remains my first and usually my only stop.

Set up appointment for a fence installation quote. Guy showed up on time and all went smoothly. That is where our good experience ended. We set up the install for 14 days later. Guy told us that someone would be in touch with us to finalize quote and determine materials needed. Ten days later, we hadn’t heard from anyone at Lowes, so we called them. They told us our paperwork was never submitted, and that our appointment date wouldn’t work anymore, but that the following day would. Workers showed up LATE that morning and were confused when there were no fencing materials delivered (as we found out, were supposed to be delivered the day before!) The workers spent 10 minutes on their phones and without warning, just got in their truck and drove off! So we called Lowes again and were told the they dropped the ball. AGAIN. Hardware they needed was not in stock, yet no one called us to notify us. We had to chase them down every step of the way. We cancelled our order immediately and now have to wait another 2 weeks for another contractor to install our fence. DO NOT GO THROUGH LOWES FOR ANY CONTRACT WORK! (Unless you enjoy getting jerked around).

DON’T BOTHER TO ORDER A PRODUCT ONLINE, EVEN IF IT SHOWS IN STOCK, FOR PICK UP.
Their whole system for online order/​store pickup is absolutely worthless. Really.
When you get finished checking out online, there is a note that says
will send order updates… they don’t!
So, when you take your printout and drive to the store to pick up your product, that’s when they tell you it is out of stock, and your order was canceled by their system… and they DO NOT bother to notify you via email.
When I explained the poor process to the employees at this particular Lowe’s store, I received another poor customer service answer: «That’s Lowe’s Online, and we’re not them!»
Customer service and communication via Lowe’s dot com is about the poorest I have ever experienced, and the Lowe’s St. Petersburg at 2365 25^th Street North also exhibited poor customer service on my visit today.

Lowe’s is definitely my favorite home improvement store, however, this location sometimes doesn’t have items in stock, which is inconvenient. That being said, the staff is friendly and helpful and always willing to provide suggestions for how to execute and/​or improve a project.
There is a decent variety of plants available, as well as, a good selection of basic landscaping materials.
The online ordering option is great! I submit by order and it’s all waiting for me when I get to the store. This is especially nice when I’m in a hurry or in the middle of a project. The only thing that could improve the experience is if there were more people working at the customer service desk, as there is often a long wait.

Let me start by saying we have spent thousands of dollars at this location, Pella windows, plantation blinds, landscaping, hard wood flooring etc…
We went in twice last week to buy more flooring for our nursery and stood around for almost 30 minutes trying to get help. We left that area and went to the door section to inquire about putting in french doors only to be told the «associate» was at lunch. They sent us to the Pro Services area and the kid there had no idea how to input a quote to have a contractor come out so he asked us if we could come back. We finally ended up leaving after an hour w no help in flooring or the door section. So for round two we ended up going back and dealing with Ziel in flooring. This guy obviously does not like his job. We bought 300 ft. of hardwood and was told «we needed to go to clearwater to get the more if we needed it» when we asked him if we could pay to have it delivered he said no, thats not gonna happen, no, no, not gonna happen. If you need anything else Tom or whomever can help you, I’m going to lunch and he walked off. Needless to say he shouldn’t be working with the public in our opinion. We’ll be spending our money elsewhere as the customer service at this location continues to get worse and worse, if you can even get an associate to help you.

Let me be clear — the employees at this location are consistently professional, have massive amounts of know how and have treated me like family. I just got engaged and am trying to improve all aspect of my home. I’m a pilot, not a handyman, but I’m giving it a shot, so I opt to upgrade my faucets in the bathrooms and kitchen.
I try, and I fail. I go to Lowe’s with all kinds of parts and tell them my sob story that went something like ‘I tried really hard!’ and they offer a sympathetic ear and prompt assistance. Brian (Plumbing), Nick (Hardware), Chris (Cashier) and Natalie (Manager) are standout employees with Dawn (Customer Service) making returns on used and unused parts very, very easy and hassle free.
In all sincerity, thanks to the Lowe’s team I’m alot more comfortable turning those screws, getting under the sink and making the improvements that I’ve always wanted to do.

Lately I find myself at this Lowe’s versus the Home Depot across the street much more often. The finding an available staff member is still perhaps not as good as it’s competition but lately that’s improved. What I do enjoy is that the store seems less cluttered and for a scatterbrain like myself it makes shopping easier. Selection and pricing seems to be better too…

Ugh. Isn’t Lowe’s suppose to be a more of an upscale Home Depot? Maybe the prices are higher, but you’re getting a better experience? Sorta like the «Target» of big box home improvement, whereas Home Depot is the «Walmart»? Well, this Lowe’s must be severely poor managed because this always feels like a Walmart to me. The store feels disorganized and cold. The staff is hit or miss — some are friendly, some aren’t. And good luck returning something. Add about 30 minutes to your trip if that’s what you’re going for. I’ve returned items at least four times at this location and I’ve never left feeling pleased with the experience. There’s a Home Depot right across the street… go there instead.

DO NOT HAVE THEM INSTALL ANYTHING! We went through Lowes with our kitchen cabinets and counters. TERRIBLE!!! They are nothing but a bunch of amateurs! They did not measure correctly on the cabinet sizes. So, we ended up a cabinet short. So, then had to wait weeks on that. Then, the installed cabinets all crooked and the holes «OMG». On top of that, we ordered or counters there and we paid in full, the guy came out to measure and we waited weeks. My husband called to ask when they are going to be here to deliver and install. He was told they canceled that order because they felt uncomfortable installing because the way we have or sink (Apron sink) and sealing it. Why did they not tell us that weeks ago? Why did they take or money? Why did my husband have to call them to find this out? They are terrible! Paid over $ 19,000 for what! A mess to be fixed! Very very unhappy…