AAA Home Services

While a repair scheduled for my fridge went well, the attempt to schedule a plumbing repair revealed some concerning incompetence. The fridge technician, if you will, said he’d schedule the plumber for me, took my info, made the call. Despite some specifics shared — that I couldn’t be home or answer my phone due to work but could guarantee an adult would be here to let the plumber in – AAA’s apparently incompetent receptionist/​scheduler didn’t take notes and they still tried to call me to confirm when I’d already said I couldn’t answer and then never showed up, wasting the time of a family member who’d graciously offered to be at my house to facilitate a timely repair. The person I spoke to in an attempt at resolution was rude and would only reschedule — not patiently hear the complaint and concern or offer any sort of incentive for me to give AAA my business. The combined incompetence of all involved in this failed attempt at giving this company my business is impressive. I won’t use them again unless required for warranty-​covered issues; if it’s my dollar, it’s going to someone who can communicate like an adult.

Terrible customers, techs have been out to fix my whirlpool frig 4 times and have not completed the repair. I have been without a frig/​freeze for more than 45 days. When I call to advise them of the issue they do not care and still provide bad attitude and rudeness. Thanks Gail for all your help in getting my Dis-​Service scheduled. I call over the weekend and asked for someone to call me about my issue. I have still not heard back from them in the afternoon on the following Monday after my Service call that did not fix any issue. I do not recommend them for service.

AAA Home Services is great!
I have used them a number of times and always been extremely satisfied with their service.
The technicians are professional and the company stands behind their work.