Proper Maintenance

The place that I work for has a contract with this particular company. In addition to lawn care (mowing, landscaping, fertilizing… etc) they also do snow removal. This review concerns the latter.
They have a contract with my company that states they need to fulfill certain obligations. The list is VERY basic (the previous company had a much longer list) and includes:
Call 5 minutes ahead of plowing so we can move cars
Clear end of drive way
Clear mail box of snow
All sidewalks and emergency exits need to be plowed or shoveled
Don’t push snow into neighbors yard
It is also stated that, an hour after snowing (provided that the accumulation is greater than an inch) they will be there to fulfill these responsibilities. Sidewalks will be shoveled and sprinkled with salt during this time and, after the final plow, all emergency exits will be cleared again.
Salt or sand will also be applied to the driveway/​parking lot at this point.
They never show up. And if they do, they don’t do seventy percent of what’s on the list and need to be called back to the location (sometimes multiple times) to complete their contract details. I have never seen a handful of salt or sand grace the driveway or otherwise. The mailbox is NEVER cleared on their first go around. The emergency exits are hit-​or-​miss… sometimes they’re cleared, mostly they’re not. They have been contacted concerning this and seem to take an «I don’t care» sort of stance.
There was a point last winter that I received a call saying they would be there in five to ten minutes and that I needed to move my car from the driveway. My coworker got a huge ticket for moving her car one winter during a snow emergency (the only other place to park it is on the street) and it was only sitting there for twenty minutes. So I went out, got in my car, pulled it into the street and sat in it just in case. I waited forever to no avail. I pulled the car back into the driveway and went inside to wait by the window. An hour and a half later, I called.
Apparently, they were in Apple Valley (I’m in West Saint Paul).
Seriously? If you’re not coming… fine. Don’t call and tell me that you’re a few minutes away.
They didn’t show up until three hours after they initially called… and then they didn’t do everything their contract stated once they finally arrived. I ended up doing it myself.
I am writing this review because I, personally, have been stuck holding the bill on more mornings that I can count. I work at a location that needs everything to be cleared for safety purposes. I am the only one that works in the AM and having to go out to repeatedly shovel/​take care of my other responsibilities is exceedingly difficult. Calling the company doesn’t do any good, as they don’t show up anyway.
Everyone has been complaining about them (so it’s not just for my particular location) and they all have the same complaints. I cannot comment on their landscaping or lawn care capabilities, but I wouldn’t recommend this company to –anyone– for their snow removal service.
I don’t know if they’re over-​contracted, understaffed or what… but this is the worst service I have ever witnessed.
Steer clear at all costs.