Master Framers Inc

The place is called Master Framers. Their frames and their work are high quality. This makes it expensive and the work might take a little while to complete, so don’t take in a cheap poster to be framed within a week. But if you have something nice that you want to look better, and you like the idea of investing your time and money in a quality, old-​style small business in Lowertown, you won’t be disappointed.

in life, there are three criteria for people putting up with you and your work; being on time, doing good work, and being likable and easy to work with. as long as you have two of these things, you’ll stick around.
at master framers, i did not have two of these things. i came into the shop with a print i wanted framed for a christmas present shortly after thanksgiving. i was told it would be ready by december 13^th at the latest but probably on the 10^th. i walked in on the 17^th assuming that would be plenty of time, but the pieces of the frame hadn’t even been called in yet. i left and received a call the next morning saying it was ready… that was quick! it didn’t seem to take too long once they remembered it had to get done. unfortunately, that was my last chance to drive to st paul between my jobs before christmas and i wasn’t able to pick up my package until a few days after christmas.
not during the ordering process, nor when i was told it was very late, or when i finally picked up the finished product, not one smile. out of the three times i was helped, customer service was not. great. i was not offered even a small complimentary refund as an apology for the inconvenience.
the only thing i can say for master framers is that… well, it got done. eventually. and it did look great. i wish i would’ve shopped around more for a better price. i will not use master framers again.